Chapter 27 System Upgrade is handled in a problem-oriented manner...

The smile on Shi Wan's face vanished instantly; she felt as if someone had suddenly hit her on the head.

The subconscious panic and disbelief almost made her lose her composure.

"How could there be a problem? I personally supervised every step... It's impossible for something to go wrong... Or is there something wrong with my recipe?"

Shi Wan couldn't help but let her mind wander.

But she took a deep breath and forced herself to calm down.

Years of work experience have taught her that simply venting emotions when facing problems does not provide any help.

To solve a problem, we must find the cause and address it accordingly.

She tapped her head, opened the customer service chat window, and began to mentally reconstruct the entire production process.

"Agent: Miao, I need your help."

"Agent: Can the system backend connect to all the machines on the farm and access the internal logs? If so, I'd like you to copy and summarize all the quality inspection reports for raw materials, the production logs for the cat food machines, and the data from the finished product sampling inspections, and then send them to my computer."

Almost the instant she sent the message, Miao's reply popped up, so fast it startled her.

"Miao: Connecting... All required data has been retrieved."

"Miao: According to the data record report, the raw materials are in good condition, the production process is normal, the finished product inspection is passed, and all indicators are within the safe range. A total of 30 packages of trial finished products have been shipped out, and so far, there is only this one negative review."

Seeing this, Shi Wan felt a little more at ease.

She thought for a moment, then opened the order information of the customer who left the negative review and dialed the phone number left by the customer.

The phone rang for a long time before being answered. A male voice came from the other end, and it was clear he was barely suppressing his bad mood as he answered, "Who is this?"

Shi Wan immediately adjusted her tone and attitude, "Hello, I'm the person in charge of Cat Paw's business..."

"Damn it! You contacted me again?! Your place is a heartless black market! What? You want me to delete the bad review? No way!! Let me tell you, if anything happens to my Mimi, I'll never forgive you!"

His tone was very agitated.

Shi Wan's voice was calm and earnest, and she spoke quickly, "Please don't worry, I understand how you feel right now. I just saw your review and contacted you immediately. I can assure you that we will never sell inferior products."

"Please calm down. Could you tell me the specific situation of the cat? We need to understand the situation before we can solve the problem."

Perhaps her attitude had an effect, as the other party's tone softened slightly, but it was still full of hostility.

"How is she? My little Mimi is so tiny, she's been vomiting and has diarrhea, and she's still in the hospital on an IV drip! She's suffering so much! The doctor said it's food poisoning! If it's not your fault, whose fault is it? She was perfectly fine before, and it was only after eating your lousy food that she started acting like this!"

"I completely understand how you feel. Please believe me, I'm just as anxious as you are. In order to find the cause as soon as possible, please think carefully and answer a few questions for me, okay?" Shi Wan tried to make her voice sound more friendly.

"Did you just start switching your cat's food today? When you switched, did you replace the old food directly with the new food, or did you gradually increase the proportion of new food according to the 'seven-day transition method' suggested on the packaging?"

There was a few seconds of silence on the other end of the phone, followed by a hint of uncertainty in the voice, "...What seven-day food transition method? How else can you change cat food? When the new food arrived, I chewed it and thought it was pretty good, and my cat seemed to like it, so I just fed it to her..."

We finally found it!

Shi Wan's heart sank slightly, but her tone remained concerned, without a trace of blame or schadenfreude.

"Sir, this is very likely the real reason why your cat is uncomfortable. Cats have very delicate digestive systems, and a sudden change in food, even the best cat food, can easily lead to acute gastroenteritis, causing symptoms such as vomiting and diarrhea."

"This is not due to the food itself being poisonous, but rather to incorrect switching methods. There are clear warnings on our product packaging and product details page; you can take a look."

She heard a rustling sound of plastic coming from the other end of the phone, as if the other person was rummaging through a package.

After a moment, the other person's voice clearly lacked confidence: "...There seems to be such a line of small print..."

Just then, Miao, the customer service representative, sent another message to Shi Wan on the system panel that had been hanging in front of her.

"Miao: The system has been connected to the online store's backend and has been capturing order information for data analysis. The results show that the user's multiple orders from this store almost all consisted of freeze-dried chicken pieces, which altered the protein source and could easily pose a risk."

Shi Wan quickly scanned the message and immediately added, "Sir, our records show that you frequently purchased freeze-dried chicken, but this time the cat food is made with rabbit meat. The protein source has changed, which can be very irritating to a cat's digestive system. You can inform the vet about this now so they can make a more accurate assessment of your cat's condition."

There was complete silence on the other end of the phone; only his breathing could be heard.

After a while, he said in a low voice, "...The doctor did tell me before that he suspected it was acute gastroenteritis...Wait for me a moment."

The call wasn't disconnected; the other party must have called the pet hospital again.

A few minutes later, the other person's voice came through again, filled with embarrassment and apologetic, "...Um, boss...the doctor said it is indeed acute gastroenteritis, and that it was probably caused by changing the food too quickly...I'm so sorry..."

"I... I was terrified when I saw it vomiting and having diarrhea, and in my panic I... I'll delete the review right now, I'm so sorry!"

"It's alright, you just love your cat so much." Shi Wan was finally relieved. "The cat's health is the most important thing. You can contact us anytime if you need anything later."

"Once it recovers, if you still trust us, I can send you another trial pack of cat food and tell you how to properly switch its food. You can use this method if you want to switch Mimi's food in the future."

After dealing with all of this, Shi Wan threw herself onto the bed, sprawled out on her back, completely exhausted.

Her heart was pounding with fear, like she was on a roller coaster...

Suddenly relieved, Shi Wan felt incredibly tired.

Fortunately, the negative review crisis was finally resolved perfectly, and the farm may even have a loyal customer.

She rolled herself up in the blanket, like a seaweed rice roll, and made strange noises, trying to release the pressure.

After she finished shouting, she found Tangyuan and a group of his underlings clinging to the edge of the bed, watching her quietly with puzzled expressions.

Shi Wan remained silent for a moment, then buried her head back into the seaweed blanket.

Let her bury her head in the sand.

It's embarrassing to embarrass yourself in front of a kitten.

She then opened the customer service chat window.

"Agent: It's finally over. What a relief!"

"Agent: My formula is fine, and the farm's production is fine too, that's great."

"Agent: Miao, thanks to you again this time. Your data retrieval and analysis were so fast and powerful. I really couldn't have done it on my own."

The dialog box has been updated with a message saying "The other party is typing...".

The notification flashed for a moment before a reply popped up.

"Miao: This is my duty. Every decision you made was correct, which is why I was able to follow your lead and react accordingly. It is thanks to you that this matter was resolved so well."

The tone of those words was warmer and more inclusive than many others could utter, making Shi Wan feel not only praise but also the satisfaction of having her abilities recognized.

"Agent: Miao, the person who created you and trained your emotional modules must be a very gentle and kind person."

Miao: ...Thank you for your compliment. You are a very kind person.

The next morning, Shi Wan made a copy of all the certificates and test reports, put them in a box with the cat food, and sent them to Jiajia.

The logistics were fast; Jiajia sent several very long messages and a video within a few days.

In the video, Pudding is eating cat food, completely absorbed in it without even lifting its head.

"Wanwan! Pudding didn't have an allergic reaction! And the food you developed is even better than the imported food I bought before! I've been trying to mix it with other food to help Pudding transition these past few days, and it hasn't had any soft stools at all! Plus, its fur feels so much smoother! You're amazing! I want to give you a shout-out!!"

She not only talked about it but also took action, creating a detailed video and posting it on her social media account.

She shared Pudding's current situation and mentioned that after Cat Paws took her custom request, they specially developed hypoallergenic food for her cat, who is very prone to allergies.

A purchase link was also included.

They promoted it even more diligently than Shi Wan herself.

She was already a self-media blogger, known for her authentic content, so this video unsurprisingly attracted a lot of attention.

As soon as Shi Wan posted the link for hypoallergenic rabbit meat feed, orders immediately flooded her in, and her already limited inventory quickly dwindled.

She could only arrange for Factory No. 1 to prioritize the production of low-allergen rabbit meat feed.

Amidst this joyful and busy atmosphere, the system notification sounded.

Ding-dong

"Announcement: The system has detected that the farm's reputation index is good, and a system upgrade is possible. The upgraded version 1.2 will unlock a brand new feature - Ecological Cycle Expansion. Click 'More' to view specific equipment details."

Shi Wan curiously clicked on more, and the dazzling array of new equipment immediately overwhelmed her.

"Automated Organic Fertilizer Manufacturing Workshop (Advanced Fertilizer Manufacturing Machine): Improves the efficiency and quality of fertilizer manufacturing, further enhancing soil fertility and crop quality. A masterpiece by Meow Meow King! No more smelling stinky poop!"

Mini Fresh Food Kitchen: Unlocks the secrets to fresh pet food preparation, offering nutritious, healthy, and delicious meals, targeting a specific mid-to-high-end customer base. Just the canteen of the Meow King.

Basic hydroponic greenhouse: Breaking seasonal limitations, it ensures a stable supply of raw materials through hydroponics. King Meow is truly dedicated to the farm's future!

Fish farming ponds: These ponds raise freshwater fish and shrimp, providing a new source of high-quality protein for cat food. Meow meow meow~ Delicious~

Does the agent agree to upgrade to version 1.2?

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Author's Note: Tangyuan: Weekend break, typing paused...