If Lu Fan's business empire is ruined or suffers a great loss because of this incident, then he will face endless troubles in the future.

Now, even dealing with a "small" company like Shengjing has left Lu Fan with a bitter pill to swallow.

Those more formidable opponents and "own people" who are watching from the sidelines, upon seeing the blood, will surely pounce and tear at them like crocodiles seeing their prey.

Lu Fan had to go back to the soy sauce factory to make some arrangements, so he said goodbye to Jiang Manyue and drove to the factory.

When Wang Wei arrived at the factory, she was in a state of utter distress.

She already knew about the refunds and returns from various places, a little later than Lu Fan.

The reason for the customer's return is still under investigation.

"Has the matter been investigated? Why has there been no news for so long?"

"Is this true? How come they keep giving the same few reasons for refunding? Isn't this malicious refunding?"

"Doesn't the platform have any mechanism to protect merchants? It's outrageous! Why aren't they so slow in distributing profits?"

The head of the customer service department was an external hire, and the deputy head was Lu Fan's relative, his second cousin Zhou Lingling.

Faced with Wang Wei's anger, which was clearly a fit of rage, Zhou Lingling said nothing and made no attempt to complain to Lu Fan.

She was even more anxious than Wang Wei. After all, this was Lu Fan's business, her fourth cousin's business. What good would it do her if it failed?

Wang Wei was originally in charge of the customer service department, and the supervisor sometimes felt a bit overwhelmed when facing her.

Now, they were so nervous they didn't dare breathe. It was Zhou Lingling who withstood the pressure and instructed Wang Wei:

"Sister Wang, I've gone through almost all the records in the back office, and there's a reason for every single refund."

"In my spot checks, the reasons were also considered genuine."

Zhou Lingling was methodical and her logic was clear, which naturally calmed Wang Wei down.

Moreover, despite Zhou Lingling's young age, only in her early twenties, she entered a foreign company as a white-collar worker right after graduation.

I've gained experience in speaking, handling affairs, and office diplomacy.

At this moment, she was dressed in a business suit, with her hair in a simple and neat ponytail. As she spoke slowly, Wang Wei's irritable temper gradually subsided.

Zhou Lingling glanced at her supervisor, who didn't try to suppress her or compete for power with her.

He even made Zhou Lingling explain to Wang Wei herself: "Lingling, just say what you have to say. There are no outsiders here. Now that the sales department has a problem, we also have a responsibility."

To be honest, after Lu Fan assigned Zhou Lingling to the newly established customer service department, she became the department's deputy director.

Her initial enthusiasm gradually turned into anger after encountering her current slippery supervisor.

This manager must be quite capable, otherwise he wouldn't have been able to pass the open recruitment process and become a department head so quickly.

However, in Zhou Lingling's eyes, this supervisor did not show any ability at all; all his skills were only used for office infighting.

Previously, because the soy sauce factory's sales performance had always been good and there hadn't been any major problems, their customer service department was busy, but it was just busy and there hadn't been any major issues.

Now, with so many cancellations, the manager is overwhelmed.

The sales department had a problem, and their customer service department was also responsible.

What does the issue of refunds and returns have to do with the sales department? It's a bit too late to try and shift the blame now.

What happened to their department, and what responsibilities do they bear?

Let alone the fact that boss Lu Fan hasn't even come to the factory to deal with the situation yet, even if he does, what does the order cancellation have to do with the customer service department?

This was the first time Wang Wei had ever heard such rhetoric.

She first glanced at the supervisor who was trying to shift the blame, then at Zhou Lingling.

He was clearly asking with his eyes what was going on.

But Zhou Lingling and her colleagues have been hearing this since their first day at work!

She shrugged, ignored her supervisor, and chose to explain directly to Wang Wei.

In Zhou Lingling's opinion, this supervisor's job is probably really coming to an end.

She was certain that Wang Wei would tell Lu Fan about it as soon as she went out.

Even if Wang Wei hadn't complained, Zhou Lingling couldn't stand having such a boss riding roughshod over her. She had to talk to Lu Fan when she got home.

However, these are all secondary issues. The most important thing now is to deal with all these refunds and order cancellations.

Zhou Lingling moved the computer screen on the table, gesturing for Wang Wei to look at it:

"These data were produced by our department staff overnight, and the results of spot checks have preliminarily confirmed the authenticity of these refund reasons."

Looking at the detailed data report, Wang Wei knew that these data, unlike humans, wouldn't lie.

But looking at the dense list of refund reasons, she still found it hard to believe: "How could this be? How could this happen?"

Zhou Lingling sighed and opened another door for Wang Wei.

"This last part was discovered by our employees while they were tracking down the reasons for the refunds."