Biantong Express: Today, we received the "Administrative Penalty Decision of Jingzhou Municipal Market Supervision Administration". We sincerely accept this penalty, firmly obey it, and resolutely make corrections!
We will strengthen legal operations, further enhance the construction of compliance systems, base ourselves on innovative development, and better fulfill our social responsibilities.
Not only Biantong, but the other two express delivery companies that were also reported also gave the same response.
Their attitudes were very sincere, we resolutely obeyed and accepted them sincerely.
Then... everyone found that this guy responded, but it seemed like he didn't respond.
As shown in the video, your core problem is the door-to-door delivery issue, and you don’t even mention that?
However, the company really doesn't know how to raise the issue now. The best way is to deal with it calmly and accept it sincerely. If someone wants to deliver the goods to your door in the near future, deliver it as soon as possible.
It would be best if such hot-topic incidents did not occur again, as this would be a huge test for the company's public relations department.
Of course, the Biantong Company felt wronged. The guy on the other side was unsportsmanlike and should have complained to the post office according to normal procedures!
However, the two neighboring companies felt that they were the ones who were wronged. We did nothing wrong and were caught in the crossfire.
Not only did he receive the punishment, but he also became a hot topic and became famous.
Needless to say, the remaining couriers were now all laughing their asses off.
What a loser! He couldn't even handle such a small matter, and ended up being blown out of proportion by the other party.
Mr. Fang wanted to hold someone accountable, but he couldn't.
Most of the customer service department is outsourced, so on weekdays they just serve as messengers and punching bags.
Consumers think that customer service is omnipotent, especially manual customer service, and they think they can solve any problem.
But who knew they were just a mouthpiece...
The key is that they themselves know everything about this matter, what can they do? There is no way...
And another thing is that the man named Ayi not only went to the Market Supervision Bureau to complain, but also went to the Post Office to complain.
Really, if Mr. Fang were to say, he had never seen such a shameless person!
Not only did he find a father, he also gave us another father.
At this point, Zhou Yi was actually wrong.
He thought the courier company would blacklist him and refuse to provide service, but he didn't expect the video to go viral to this extent.
At this point, it’s not a matter of whether the courier company is added to the blacklist or not, you have to worship them!
Otherwise, he would post another video saying that he was blacklisted by the courier company after reporting it.
I can’t even imagine what level public opinion will be at by then…
So your courier company says on the surface that it will obey orders firmly, but then turns around and retaliates?
What do you mean? You are not convinced. If you are not convinced, you should practice more!
There will definitely be no good results at that time.
So, Mr. Fang made a phone call and told Jingzhou to solve the troubles they had caused by their ownselves and to stop the guy named Ayi from talking about it.
If possible, it would be better to delete the video.
The Internet has memory, but it also has no memory. This is actually not contradictory at all.
When some tainted stars want to make a comeback, they are often criticized so much that even their parents don’t recognize them.
He went to great lengths to prove some things that were very important to the parties involved, but you can see how many people paid attention to them.
Zhou Yi knew a great novelist, and he had read his novels in the past.
It was so miserable when he was attacked at the beginning, but after a series of self-proving of his innocence, you can see how much attention he got in the end.
You see, how many of those who attacked him at the beginning would pay attention to this matter?
So Manager Li naturally received this task, and then he felt overwhelmed.
After this incident happened, he also watched the video of the up-loader named Ayi.
Really, before watching the rest of the video, he felt that the other party's previous behavior towards the courier company was outrageous.
After watching those videos, I found out that this guy is a flat-headed tiger. He really won't let go once he bites.
If he can even top up one million, it seems normal to do so now.
Since Manager Li has watched the video, he must know that Ayi’s attitude has always been: if you don’t speak properly, I will take measures to make you speak properly!
He used legal means...
What to do? Manager Li must be quite capable to be in this position. It goes without saying that he must ask the courier and the post station to step in.
They were the ones who caused this, so they must apologize properly. Every wrong has its perpetrator, right? Why should I be scolded?
Moreover, this matter is not just his own business now. Mr. Fang above also told him to contact the other two companies together.
So after being ridiculed, the three parties finally decided to join forces and ask the following post station to apologize!
Needless to say, couriers are employees of the courier points under them, but it is different for the post stations.
He is a noble Baba, but now three courier companies are looking for him together and asking him whether he will apologize.
So, an hour later, the inn owner received a call.
"Hello, Manager Li, what do you want to talk to me about?"
The inn owner smiled into the phone.
Biantong’s branch manager, you have to talk to me nicely.
"It's a small matter. You're in the store, okay? I'll tell you first. You had a conflict with a homeowner named Zhou Yi from the nearby Yuefu community, right?"
The innkeeper nodded and said, "Yes, but he's such a troublemaker. He had to send people to his doorstep for no reason, and then he filed all kinds of complaints."
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