Crunch!
The taxi stopped at the door of Si'er's store. Zhou Yi pushed the door and got out, feeling a little pain in his head.
This taxi driver is quite talkative. One moment he says that something big happened in our Guangming District Letters and Calls Bureau, and the next moment he talks about how great the district leaders are.
They say that in the petition office, district leaders were pointed at and scolded by city leaders. Isn’t that ridiculous…
As soon as Zhou Yi entered the store, Manager Gu, who had been waiting for quite some time, hurried over to greet him and said, "Mr. Zhou, you're finally here. I thought you weren't available."
"Come this way, please. Come this way, please."
Still in the after-sales office area, both parties sat down and Manager Gu had already enthusiastically poured a cup of tea.
"Come on, Mr. Zhou, it's hot this summer. Have a cup of herbal tea to cool down."
Zhou Yi took the tea, but didn't drink it. He just put it on the table.
These things can indeed show your enthusiasm, but what I want is not enthusiasm, but how to solve the problem specifically!
Seeing that Zhou Yi didn't drink the tea, Manager Gu's face froze for a moment, but he quickly smiled and said, "Mr. Zhou, we sincerely invite you to come and solve this problem today."
"Look, your car is parked here, and you can't use it. We understand your feelings. It was just sitting there and got hit."
"So I communicated with our leadership, and our leadership also reported the application to the higher-ups, and now we finally have a result."
Zhou Yi remained calm and said, "If you want to get out into the world, you need to understand the most basic rhetoric."
Whether it is sales or after-sales, he will always give you the impression that he is very busy and tired to meet your requirements.
And I always mention it inadvertently, which means to let you know, you see, if you give me one condition, I will have to run around for a long time. I am so sincere, you have to buy it.
Manager Gu observed Zhou Yi's reaction as he spoke. Seeing that he still had no expression on his face, he continued:
"Mr. Zhou, our boss has proposed a solution: we'll repair your car for free, and then give you three free maintenance services."
"Then, we'll help you call that apprentice over and negotiate for him to compensate you with some cash. What do you think of this plan?"
This is the best solution that Manager Gu could think of.
Mr. Zhou, you want to repair your car. Okay, we will repair it for free and provide maintenance for you. If you want compensation, that's fine too, but we won't compensate you. The apprentice has to pay for it.
In fact, many people who have dealt with 4S stores know that they generally will not compensate you for your money. They will use various services instead of money.
For example, maintenance. We give you maintenance services at a certain price, but that is equivalent to losing money.
Hearing this, Zhou Yi spoke for the first time: "Manager Gu, you guys still don't seem to be very sincere."
What? Manager Gu's smile froze again.
"Mr. Zhou, we've basically met all your requirements. We've repaired the car for free, paid compensation, and even provided maintenance. Is there anything else wrong?"
Zhou Yi shook his head and said, "Manager Gu, I made it very clear last time. My car was damaged because of the relationship between me and your 4S store!"
"As for what's going on between you and your employees, that's your business. The order must not be messed up. It's impossible for me to have any interactions with your employees."
This is a point that Zhou Yi must emphasize clearly. If the car is parked here and something happens, I don’t care what happens to your employees, I will only look for you!
Whatever you and your employees do in private is your own problem.
"But Mr. Zhou, it was indeed his personal behavior..."
"Manager Gu, if you continue to use the word 'personal behavior', I will turn around and leave. We will follow the proper procedures."
"We're all employees, and I don't want anyone to accuse me of making things difficult for you, a clerk. In other industries, when employees cause losses to customers intentionally or through negligence, the company usually pays compensation first."
"What's wrong? You're the only one with a special S store, right?"
After saying this, Zhou suddenly felt a little guilty. This seemed to be a sentence that Xu Yufeng often said before.
But you must say that when you hear it yourself, you feel unhappy, but when you talk about others, it feels pretty good...
Faced with such words, Manager Gu was obviously at a loss as to how to respond.
"Mr. Zhou, that's not what I meant. I just...so what you mean is that you insist on our company paying compensation, right? Is that right?"
Manager Gu's expression changed slightly, losing his previous enthusiasm. Zhou Yi said calmly, "No, there's something wrong with your understanding."
"It's not that I insist on your company paying compensation, but this money should be paid by your company!"
"But we've already given you three maintenance services..."
"No, I can't afford your upkeep. Just pay me. Let's be direct. I just like money."
Boss Ma said he didn't like money, but Zhou said he did like money.
Moreover, the fourth son has too many maintenance routines. The simplest one is that they promise free maintenance, but when you really start the maintenance, they will tell you that the free engine oil is not good and you need to add good engine oil.
What if good motor oil is not included in the free package? Just pay for it. But in the end you will find that free is the most expensive.
It would be better to be straightforward and just spend the money to do it.
Other things like engine cleaning, removing carbon deposits, adding oil additives to the engine oil, and so on are all done to get your money.
My dear, there is more to this chapter. Please click on the next page to continue reading. It will be even more exciting later!
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