"I'm the highest-level customer service representative here, and I'm the only one you can reach, so please be patient, okay?"
"It takes time to be patient. Do I have to wait ten or eight years just to get my room refund?"
"Okay, you don't have to think I'm a bother. I will absolutely never call again. You can rest assured. See you in court!"
"It's your right, you can go wherever you want!"
Bang! After saying that, Li Shengmei hung up the phone and said, "See you in court, haha."
The colleague next door asked curiously, "Sister Li, what's going on? Is it the same thing as before? Is that person still on the phone?"
"Yeah, I don't know what he was thinking. The price difference is only about a hundred yuan. He calls me every day. It's so annoying."
"Now he's talking about seeing you in court. Does he even know which way the court door opens? And he's still talking about seeing you in court?"
My colleague laughed and said, "It's okay, Sister Li. Don't worry. It's just talk. There are too many people threatening to sue. How many have you seen sued?"
This reaction is really not surprising at all. It's just like Xu Yufeng's habit. She often says, "If you have the guts, go ahead and sue me."
She was not afraid because no one had ever sued her.
So when Zhou Yi sued her directly, she was dumbfounded.
Listening to the dead tone on the phone, Zhou Yi shook his head and said, "I'm not angry, I'm not angry at all."
Just waiting for Mr. Fang to file the case.
At the Guangming District People's Court, with a briefcase hanging on his shoulder, Attorney Fang walked into the case filing hall with a swagger.
He was very excited now, but as soon as he came in, he found that the atmosphere here was not right.
Look at the staff inside. After seeing him, there seems to be an inexplicable feeling in their eyes.
"What's the matter? What's wrong? Are you not welcome?" Mr. Fang made a joke, which was a rare occurrence.
The staff inside smiled and said, "Teacher Fang, it's definitely not that we don't welcome you, it's just that we've been too busy recently..."
I think you should know why I'm busy.
"Ahem, well, my situation this time shouldn't have any impact. It's just a special case."
Is it special? That’s fine.
What we are afraid of is that if the eucalyptus is not special, everyone can imitate it at will.
What kind of eucalyptus is this that even Teacher Fang finds so special?
The staff member took the materials with curiosity and began to read them. After a few minutes, he looked up and said, "Teacher Fang, your case is really a bit special."
Big data killing old customers is something that has been mentioned many times at the official level, but it has not generally received full attention among the people.
It is difficult to obtain evidence, difficult to protect rights, and the profits after protecting rights are small. This is one aspect, and the other aspect is that many people do not take it seriously.
It's just a few dollars, let them make it, what else can they do?
So it is quite strange to suddenly see this consumer infringement lawsuit filed on the grounds of big data price discrimination!
Even the staff member thought for a long time and couldn't think of whether there had been a similar case before, and he didn't seem to have any recollection of it.
Is Mr. Fang planning to create another classic case of interpreting the law through precedent?
In this regard, Fang Dazhuang actually has no choice. The State Administration for Market Regulation actually has relevant penalty regulations for big data price discrimination.
These are the administrative penalty regulations for price violations mentioned above. In addition, some local regulations are even more stringent.
For example, the Shenzhen Stock Exchange is always at the forefront in everything it does.
But these are penalties at the national level. For individuals, the only law that can be applied is the Consumer Rights Protection Law.
That is to say, for consumer fraud, we will refund one and compensate three, so this is the only claim we can make.
"However, can this kind of big data-driven discrimination be applied to consumer fraud and false advertising?"
It appeared, another classic scene!
It is comparable to when Attorney Fang filed a lawsuit based on the right to know. The staff responsible for the review will ask Attorney Fang questions.
There is nothing strange about this matter. Not to mention a lawyer of Fang Dazhuang's level, those big names who became lawyers after leaving the court are much better than many court staff.
"It is actually applicable because, in a sense, they did it intentionally, and because of this behavior, our client ended up paying more."
"And then there's..."
The staff nodded as if listening to a teacher's lecture: "Okay, Mr. Fang, please wait on the side. Our leader will review it later. It should be quick."
The leader has arrived and both sides have started the review together.
"Teacher Fang is still the same as always. Let's open the case. This case is also a classic."
In fact, the leader didn’t say one more thing: these Internet giants really need to be rectified.
They have been rising rapidly, but now they are a little bit arrogant. The authorities have repeatedly warned against the use of big data to target old customers, but they don't care at all.
It’s a pity that this case is too small. Even if the other party really returns one and compensates three times, what can be done?
To put it bluntly, for individuals, the cost of defending their rights is too high and not worth the cost.
For the enterprise, even if it loses the case, it will have to pay a small amount of money at most. For a large company with an annual revenue of more than 20 billion, this amount of money is really not even a drop in the bucket!
"This eucalyptus needs to go through a special channel, hurry up."
After giving the instructions, the leader left with his hands behind his back.
Lawyer Fang had already received the case filing receipt, took a photo of it and sent it to Zhou Yi.
Zhou Yi sat in front of the computer and began to think about how to make this video.
The team at the company can do it, but he has to make a request.
My dear, there is more to this chapter. Please click on the next page to continue reading. It will be even more exciting later!
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