If you can be reasonable, you must be reasonable.
If the other party is sincere about Manager Ren's matter, then it is not impossible for me to accept it.
Soon Zhou Yi arrived at the store and met the very enthusiastic Manager Gu.
"Oh, Mr. Zhou, I'm so sorry. This happened in our store. It's a problem with our management. Our General Manager Zhang also asked me to apologize to you on his behalf."
Regardless of anything else, there is nothing wrong with the words of these after-sales staff.
People apologize without hesitation and in different ways, but that's normal.
What the platform is unwilling to do is a public apology, that is, an apology made on the platform. If you ask them to do it privately, their apology will still be very superficial.
"Okay, Manager Gu, there's no need to say these words anymore. Let's talk about how to solve this problem!"
"No problem, Mr. Zhou. If you need the replaced parts urgently, we can provide them free of charge, and we guarantee that they are original factory parts."
Zhou Yi waved his hand and said, "That's easy. The police station has also agreed to help contact Manager Ren's relatives, and then they can exchange my parts for me."
"What I want to know is what you guys are going to do about the damage to my car. First of all, I want to make it clear that I absolutely cannot accept the solution your manager Ren gave me!"
"My car is new and hasn't even had its first maintenance yet, and this kind of accident has already happened. And now I have to pay for the repairs myself. Does that make sense?"
Manager Gu acted very serious from beginning to end and said:
"Yes, yes, Mr. Zhou, I can understand your feelings. After all, your car is indeed new."
"And it was crashed by an apprentice from our shop, so I really understand how you feel."
"But...Mr. Zhou, the company is also in a difficult position because this matter really has little to do with the company."
Upon hearing this, Zhou Yi stood up and was about to leave: "Manager Gu, if you continue to say that it has little to do with the company, then I don't think we can continue the discussion."
"My car had an accident at your store, and you kept saying it had nothing to do with your company. If that's the case, then let's not talk about it."
To be honest, Zhou has seen this kind of rhetoric many times. The customer service representatives on Taobao and Moduo always say, "Dear, we understand how you feel."
However, understanding is one thing, but things still have to be handled the same way, so it makes people feel that these people are just trying to fool others.
Seeing Zhou Yi about to leave, Manager Gu hurriedly said, "No, Mr. Zhou, please wait a moment. Don't be anxious."
"How about this? Manager Ren offered you a 50% discount on car repairs, and on top of that, we'll give you three free maintenance sessions. What do you think?"
"Is this what you call sincerity?" Zhou Yi asked, a little puzzled. "In the end, you just want me to pay for the car repairs myself."
"Of course not, Mr. Zhou. We can get the apprentice back for you. After all, your car was in an accident because of him. You can file a claim with him."
“We also want to resolve the issue as quickly as possible and don’t want to make things worse, so the company currently has two solutions.
The first option is to file your insurance claim, and we'll give you three free maintenance sessions. The second option is what Manager Ren mentioned earlier: a 50% discount and three free maintenance sessions. This is our simple option."
"Is this your suggestion? Manager Gu, let me tell you, first of all, I can't use my insurance."
"And then, even a 50% discount is out of the question. I don't need anything else. Just restore it to its original state and compensate me accordingly!"
The amount of compensation can be negotiated, but there must be compensation!
This is a new car. Indeed, if you go for consultation, in many cases you will get the result that there will be no depreciation compensation.
And if you really want to claim depreciation, you need to go through a very complicated procedure. For example, you have to find a third-party agency to conduct an assessment to find out how much the car was sold for before the accident and how much it was sold for after the accident.
Then take the corresponding assessment report to sue.
Even so, many courts do not support this because an appraisal is just an appraisal and cannot actually indicate how much the car has depreciated.
Zhou Yi’s request is that depreciation is counted on the one hand, and the other hand is the compensation that the 4S store should give!
They have management responsibilities.
Hearing this, Manager Gu shook his head and said, "Mr. Zhou, this is impossible. The company can't repair it directly for you now. There is no way this amount of money will pass the review."
"Not to mention compensation, you have to claim compensation from the person who drove the car."
"Really, Mr. Zhou, please don't be angry with me. The money is paid by the company, not by me. Even if I save a lot of money, it won't reach me, right?"
Manager Gu's words were still sincere. He wanted to say something else but found that his cell phone rang.
After picking up the phone and answering it, Manager Gu said a few words and then said, "Mr. Zhou, we have found the apprentice who left earlier. He will be here soon. You can talk to him yourself then."
Soon a very young man was brought in front of Zhou Yi. He was really young, probably only eighteen or nineteen years old. He looked very embarrassed standing in front of Zhou Yi.
In fact, it is normal for apprentices of this age.
Many apprentices in 4S stores and repair shops are of this age.
After this age, people learn a skill and become their own masters.
Zhou Yi knew at a glance that this apprentice must have no money.
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