"It's not right for you to come to us now."
Li Qing tried hard to explain that, as mentioned before, many people nowadays actually do not understand the specific details of a tourism product.
There will be wholesalers here who are responsible for transportation, and then cooperate with local travel agencies in various places to package restaurants, hotels, tourist attractions, etc., and then form a tourism product!
Then the travel product will be handed over to distributors in various places for distribution, and these distributors are tour group agencies.
A tour group agency is a salesperson who directly faces customers.
The reason why this is done is simple: travel agencies cannot solicit business across regions.
And because the quantity is large, you can get discounts on transportation, food, accommodation, and tourist attractions when you pack like this.
Hearing this, Zhou's mother also whispered beside Zhou Yi, "Someone in the group said the same thing before, saying that it's useless for us to come back and complain because it's not their service..."
Zhou Yi shook his head upon hearing this and interrupted the young man's chatter: "Brother, don't talk about this. I really don't understand how your tourism products work."
"I only know one thing. My parents signed the contract with you, the Xingtianxia Travel Agency!"
"Our country has always said that every wrong has its perpetrator and every debt has its creditor. I don't know how you cooperate with other travel agencies. I only know that I signed a contract with you."
"Now that there's a problem with the service, I have no choice but to turn to you!"
If I follow what the other party said, I have to go to the tourism department of Hannan Province to complain, not Jingzhou.
Because their travel agency is not responsible for reception.
Things would be even more complicated over there, and there would be a lot of hassle, so Zhou Yi came here directly.
I'm sure it's here. The contract was signed here. I don't care about subcontracting with other travel agencies. I'm sure it's you!
Mr. Fang was too lazy to mention this point.
Many service agencies on the market today, not just travel agencies but others as well, delegate services layer by layer, and in the end, they ask you, the service recipient, to find the service providers they have delegated.
This definitely won’t work. I have nothing to do with them. I just know that I signed a contract with you, so I’m looking for you!
Li Qing said helplessly: "No, sir, we can't be unreasonable, right? We are not responsible..."
"That's none of my business!" Zhou Yi said seriously, "I'll say it one last time. Your commissions and those of others are your business."
"So you should ask those who are responsible to come out and talk."
"Sir, our travel agency has been running for many years, and we haven't done anything like you. You're relying on us. I've already told you to find a local agency. I can give you their contact information and address."
Li Qing was still defending himself there.
"And it's not just what you say that counts."
Zhou Yi turned on his phone and found the previous video.
"Of course I have evidence here. Proof that I had to buy something, evidence of the tour guide's sarcastic remarks, and the contract right here!"
What the hell? Li Qing was dumbfounded when he saw the pile of evidence in front of him.
But he still said: "I can't do anything about this, sir, this is really not our business."
He now felt that this young man was here to cause trouble.
"So, call out the person who has the final say. Of course, if you don't call him out, I will take legal action to protect my legal rights!"
Zhou Yi spoke very casually here, and he was naturally not afraid of being accused of blackmail.
The reason is simple. Looking back at the elements of extortion and comparing them with the current situation, it is easy to understand the difference between extortion and legitimate claims.
"Legal means? What? After all this talk, you're still planning on asking for money? I still say the same thing, you've got the wrong person. We're not responsible for this matter."
"And our leader is not here."
"Okay, I got it."
Zhou Yi nodded, stood up, turned around and said to his parents: "Let's go, Mom and Dad, let's go home, there's nothing more to say."
I originally thought that there would be a conflict on the issue of refunding one and compensating three times and compensation for mental damage, but I never expected that they would not even take any responsibility.
Now it was Li Qing's turn to be a little confused. He had previously thought that the other party was just asking for money.
This kind of situation is not very common for travel agencies, and some are even so impulsive as to curse people on the spot.
So he was already prepared for a fight.
Unexpectedly, the result was like a fist hitting cotton, and the other party didn't even think about arguing with him.
Seeing that the three people were about to leave, Li Qing thought it would be better to tell the manager.
Make a phone call and start reporting the situation.
"Last week's group? There were a lot of complaints. You should first ask them what compensation they want. If it's small, give it."
After the manager spoke, Li Qing hurried out and called Zhou Yi and his group.
"Sir, I just asked our leader, and he asked how you would like to be compensated?"
Zhou Yi, who was about to drive, turned around and looked at Li Qing and said, "How do you want compensation? Return one and pay three times, plus compensation for mental damages!"
What the hell?
He knew about the triple refund policy, which was in the Consumer Protection Law, but what was compensation for mental damage?
"No, sir, we are asking you sincerely. We can't even offer a refund or triple compensation. We have already provided the service!"
"Also, we have to pay for mental damages no matter what we did."
"You don't intend to talk at all!"
Zhou Yi shook his head and said, "I really want to talk, but it seems like you don't want to. What's the problem with a threefold refund after committing consumer fraud?"
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