"What's going on, Lao Gu? Don't shout yet."
There were also some customers who came over to do after-sales service to watch the fun. In fact, quarrels often occurred here.
Manager Gu pointed at Zhou Yi and said, "It's him. We've already done exactly what he asked for regarding the compensation we agreed upon, and now he's asking for more money!"
"I've been working in after-sales service for so many years, and this is the first time I've met someone as greedy as you. What's the matter? You can't live without this money!"
A group of people looked at Zhou Yi, with different expressions.
Zhou Yi took a deep breath. He didn't know why. Why did these companies or individuals always feel that if they were asked to pay compensation, they would be blackmailed?
"Manager Gu, we need evidence when we talk. These are clearly two separate incidents, two compensations. You only compensate once and think you can get away with it?"
"What do you mean I want money again? This is what I deserve. Why can't I have it?"
Seeing that the two sides were about to quarrel, someone quickly pulled Manager Gu apart. After all, they were in the after-sales department, and it would be a bad idea if they quarreled and let others see it.
Someone came forward and said to Zhou Yi, "Sir, please don't worry. Tell me what happened. Manager Gu is also trying to solve the problem as soon as possible."
"Since you want to resolve the issue quickly, then show some sincerity. Also, don't accuse me of making things difficult for the workers. Call your leaders out; you have no say in this matter."
The young man in front of him walked to the side after hearing what he said, as if to make a phone call.
After a while, he came back and said, "Well...our leader should be busy. How about this, sir? Why don't you wait a little longer?"
Zhou Yi smiled when he heard that, and after thinking for a moment, he said, "No, I think we should stop talking. Look, your after-sales manager wants to scold me, and the leader doesn't have time. That's fine, I understand."
After saying that, Zhou Yi turned and left. Since you can't solve it here, then go to the person who can solve it.
First, there were complaints from manufacturers. Zhou Yi had previously learned from Fang Dazhuang that customer complaints were quite damaging to joint ventures and luxury brands, and the specific amount of rebates seemed to be involved.
He doesn't care about these things and just complains as he should.
After making a phone call, he followed the instructions and provided the specific store and other information, etc. Zhou Yi also explained that he had sufficient evidence to prove his claim.
What could be more convincing than the case filing notice issued by the police station?
After the manufacturer filed the complaint, Zhou Yi quickly rushed to the Market Administration Bureau to file a complaint with the corresponding Consumer Rights Protection Section.
As for why you don't just call or complain online, the reason is very simple. When you make these calls, they will be sent down layer by layer to the corresponding grassroots level for investigation and handling.
Not to mention the possibility of some buck-passing.
So, it is better to just go to the local regulatory authority to file a complaint directly, on the spot, face to face!
Just like he had previously chosen to go directly to the tax department to report under his real name.
Point to point, simple and straightforward!
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