"Don't worry, it's okay. What could possibly happen? He actually had the guts to go to the post office and complain!"
"He just said some harsh words to us. Fine, go about your business. It's okay."
After hanging up the phone, the post station owner continued to play with his mobile phone. He had an agreement with the express delivery points in this area.
All express deliveries from many express delivery companies' delivery points must be delivered to him.
In fact, in a sense, Laoniao Station is a monster that appears based on the website itself.
Under normal circumstances, when the express arrives at the delivery point, the couriers will complete the last kilometer of delivery.
But with the establishment of Laoniao Express, all express deliveries will be sent here by default. This is determined by their internal system.
It can be said that from the moment your express delivery is shipped, the destination is no longer your home, but the Laoniao Station.
The post station owners have seen the problem of not delivering goods to the door many times, and they all say they will complain or report it.
Go ahead. Even if you really report it, there are still ways to deal with it. You can tell the other party that you are very pitiful, or threaten to stop delivering express in the future, and ask him not to answer the call from the post office.
Or just hang up after answering.
Because I complained to the post office, even if he answered the phone and said that the problem had been resolved, the fine would not be reduced by a penny.
But rejecting the call is easy.
As he thought so, the regional manager of Biantong Express did not take the complaint seriously.
It's just a complaint, and as long as it doesn't involve going to the post office, it's easy to deal with.
At the company headquarters, the customer service girl in charge of orders, Zhou Yi, didn't care about this complaint at all.
The reason is very simple. This express delivery company receives countless complaints about failure to deliver goods every day.
After all, unlike the direct-operated systems of Shunfeng and Jingdong, their express delivery stations all have contracts with the company.
The courier belongs to the delivery point.
If someone really can't do it anymore, then they can't do it.
So this system is actually exploitative from top to bottom, and everyone is desperately trying to squeeze out that little bit of express delivery fee.
It has actually been made clear internally that door-to-door delivery is basically not done, unless someone is in a special situation.
So when you encounter such a complaint, of course you should delay it as much as possible. If you really can't delay it, just drop it off at the courier point below and let them handle it themselves.
How do you handle it yourself? The courier will soon know that it was you who made the complaint, and they can come to your door...
There was news before about a woman who complained and was beaten by a courier at her home. As a result, the courier was arrested and the woman was injured. The emotions of both sides were extremely hostile.
The boss of the courier company was still happily counting his money, and by the way, he told the outside world, "Oh, our company is losing money again..."
Then just pretend to respond and everything will be fine.
In fact, many people should understand by now that whether the company makes a loss or not and whether the boss makes a profit or not should be viewed separately.
After returning home, Zhou Yi began to edit the video.
This video will be divided into two parts.
"Hello everyone, I'm your old friend Ayi. In today's video, I want to talk to you about a commonplace question that will definitely spark a lot of controversy in the comments section!"
"That is, the problem of express delivery to your door."
"Let's not talk about the laws involved, let's first look at what I encountered."
"Because I have a bad back, I bought a gaming chair. It's a bit heavy and a big item."
"Because all the express deliveries here are placed at the Lao Niao Post Station, I specifically asked the courier to deliver the package to my door instead of leaving it at the post station. However, it was treated like a ball being kicked between the two sides..."
Here Zhou Yi began to release the call records between himself, the courier, and Laoniao Station.
"One moment they said they would deliver it, the next they said they would charge a fee, and the next they said they would be understanding. Naturally, I was furious. After the post office owner told me to complain anywhere I wanted, I went straight to the official website."
"And then, even after filing a complaint on the official website, there's still no result. They're still dragging their feet and passing the buck. I can't stand it anymore!"
"Many people would choose to go to the State Post Bureau to file a complaint at this time. Of course, I would too. However, I would not just choose to go to the post office!"
"After consulting Mr. Fang, I chose another approach to defend my rights!"
Zhou Yi did not explain the specific method in this video.
After all, this method cannot alarm others, so it is better to be safe first.
After a quick look, all the "abnormal shots" were mosaiced according to the rules, and then I clicked to upload.
In Guangzhou, Sister Yuan fell into boredom again. She was too lazy to do live broadcasts now.
"Hey, Pigeon Spirit has actually updated. The recent update frequency is pretty good!"
But Sister Yuan saw Zhou Yi’s updated video and saw the title “Shocking! The courier didn’t deliver to the door, and a certain guy actually… (Part 1)”
Sister Yuan curled her lips and said, "What a crappy title! You've made a joke out of the worst possible thing."
Out of curiosity, Sister Yuan clicked in and started to read. As for express delivery, it can be said that express delivery companies are supported by spendthrift old women like her...
Of course, Sister Yuan said that she is not old.
As she watched, Sister Yuan felt something was not right, and subconsciously started commenting in the comment section.
"Is this really the case? We always call ahead and have large items delivered to your door, and we've never had any cases of passing the buck."
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