"What? You said...it seems like the market supervision department of Jingzhou City is investigating us? Why is it investigating us? Are we the only ones being investigated?"
In the office, Li Xiangran, the manager of the Handong branch of Biantong Express, was puzzled and asked, "Why are the market supervision departments investigating us?"
At the desk, the Jingzhou City business manager shook his head and said, "I've sent someone to inquire, but there's no news yet."
"Based on what we know so far, they should be investigating from the grassroots level, such as the Lao Niao Station and the collection points."
"Then all three of our companies were investigated. It only involved Jingzhou City, not other places."
"That's strange."
Manager Li shook his head and said, "Are we in trouble? Have there been any complaints recently?"
"No, there are quite a few complaints, but there are no unexpected cases. Most of them are complaints about delivery failures."
"Some people say the compensation for damaged express items is too little, but we have regulations in this regard, so we just need to follow them."
Manager Li's confusion deepened. "Why is this happening? This is all under the jurisdiction of the Post Office. Is there any news from headquarters?"
The business manager shook his head. Everything seemed so confusing.
For them, not delivering goods to the door is the default. If you want to complain, then complain. If you don’t make a fuss, then continue like this.
The situation has gotten out of hand and the complaint has been made to the post office. Just impose a fine and let them resolve the issue themselves. I'm not asking you not to deliver goods to your door.
Probably a few hours later.
"The feedback from below said they started investigating days ago? No, that's not true. They just answer whatever they're asked!"
Manager Li said angrily.
"Mr. Li, you're aware of this situation. Basically, no one delivers goods to your door these days, so if someone asks, that's definitely what I'm saying."
"Also, those express delivery points below are all privately contracted, so we can't interfere too much with them..."
"But Mr. Li, this shouldn't be a big deal. After all, even if they don't deliver to your door, it shouldn't be under the management of the market supervision department. This is the responsibility of the post office."
The postal service is the father of express delivery. There is no doubt about this. Everyone in the express delivery industry will think so.
However, the post office will analyze each problem individually and will only handle it if it is reported.
It is impossible to suddenly launch a large-scale investigation into courier companies.
Is this going to mean having more fathers?
"Continue investigating to find out what's going on."
They only received the news after so long since others started investigating.
When the report was submitted, the head office was also confused and asked what they had done. Manager Li said that he had done nothing.
Why are you being investigated when you haven't done anything? Why are they investigating you and not him...
But now there is no result, they can only wait.
In fact, the market supervision department has already completed a preliminary review of the facts. The reason is simple: the whistleblower provided too much evidence...
To be honest, many senior people in market supervision departments have never seen such sufficient and complete evidence.
It can be said that everything is ready and all they need to do is make the decision!
Although we feel that the other party is competing with their peers by making such a huge effort, the market supervision department does not care about this.
How does the saying go, flies don't bite seamless eggs!
This sentence may make people feel disgusted in some places, such as in the field of professional counterfeiting.
However, when the market supervision department deals with this issue, they don’t care who reports it!
Just focus on whether there is any problem with this report.
If there is any, just punish it, it’s that simple.
The reason why it is difficult now is that similar problems have never occurred before.
Objectively speaking, express delivery companies, at least in Jingzhou City, do have the problem of "not delivering goods to the door".
And this is not an isolated incident. After investigating all express delivery points and post stations in Jingzhou, it was concluded that not delivering goods to the door is the default practice.
And many people think that it is actually very good if express collection points and stations are closer to home and close later at night.
Because everyone is at work and not at home during the day, they can pick up the express delivery on the way home from get off work in the evening.
But this is not a reason, because the courier company itself promised to deliver the goods to your door.
Of course, this promise may not be what he really wants to say, because the Postal Law and the Express Delivery Market Management Regulations clearly stipulate that door-to-door delivery is required.
Therefore, it is determined that false advertising has occurred.
However, how to punish has puzzled everyone. As for the administrative penalties for false advertising, there are clear regulations on how to punish and how much to punish!
The reasons and the amount of additional fines are all specified.
So there's a lot of work to do. After a while, the comrades in the market supervision department have dark circles under their eyes...
But hard work always pays off, so, a week later.
In Shanghai, at the headquarters of Biantong Express Company, Manager Li looked at the administrative penalty decision in front of him with a dazed look on his face.
The extremely conspicuous 150,000 yuan fine on the penalty decision was glaring, but the words at the end saying that if you are dissatisfied, you can apply for administrative reconsideration or sue the People's Court have been ignored.
"Tell me, what's going on? Why did the Market Supervision Bureau in Jingzhou suddenly launch an investigation into this?"
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