"My husband was injured, and I was in a hurry to see him. I forgot to ask about the ward in a moment. Just check it when I told you to. What nonsense are you talking about here!"
Leng Yinghong was holding back her anger, and with nowhere to vent it, she took it out on the staff.
Unfortunately, the staff are not to be trifled with, and they are not afraid of such unreasonable people. In the hospital, these kinds of disputes happen all the time. Who hasn't been scared by such people?
Moreover, the staff acted in accordance with the rules and regulations without making any mistakes, and they would not be intimidated by Leng Yinghong's few words.
"I'm sorry, this is the patient's private information, and we cannot provide it." The staff member was not intimidated at all, repeating the same statement without even a change in tone.
"Hey, you can't understand human language when I talk to you, can you..." Leng Yinghong's temper flared up.
Hearing this conversation, Leng Qisheng and Xu Fangfang behind them also started arguing.
"I just asked you to check the ward number, why are you making so much noise? You'll be in big trouble when my son-in-law comes down!" Leng Qisheng rushed to the window, his face dark, and threatened the young girl.
“That’s right, my son-in-law is a battalion commander. He can make you lose your job with just a word!” Xu Fangfang said, taking advantage of her father’s power.
Staff: "..."
Is something wrong with you?
What important figures haven't visited their hospital?
Not to mention battalion commanders, even regimental commanders and brigade commanders have been hospitalized, and their families have never been as unreasonable as these people.
Besides, the hospital is under the management of the hospital director, who is the highest authority.
They followed the rules and regulations, and no one could find a single mistake. How could they still lose her job? It's ridiculous.
"Who your man is, who your son-in-law is, is none of my business. All I know is that the hospital doesn't allow patients' privacy to be disclosed casually. Since you're so close, how could you not even know the ward number? Who would believe that?" the staff member retorted, keeping her mouth shut.
"You shameless wretch, you won't listen to reason, do you? Do we have to resort to violence?" Xu Fangfang scolded, resorting to her shrewish tactics.
"Go and call the security department!" the staff member quickly told her colleague, showing that she wasn't afraid of these people taking action.
Upon hearing that she should call the security department, Xu Fangfang knew that this approach was no longer effective and immediately changed her strategy.
"Oh dear, these staff members are trying to scare us ordinary people! Everyone, please be the judge—"
The hospital lobby is never short of people; it's mostly family members of patients coming and going.
Xu Fangfang's shout, combined with the fact that they had already made quite a commotion, attracted a large crowd of onlookers.
With more people around, Xu Fangfang's desire to perform intensified.
“My son-in-law is hospitalized here. He’s a soldier. When we heard he was injured, we rushed over in a panic and forgot to ask for his room number. Now that we’ve asked, the staff member just called us liars. How can they do things like this?”
"In the end, they still look down on us ordinary people and don't take us seriously!"
“My son-in-law is a battalion commander,” Xu Fangfang pulled Leng Yinghong out. “Look everyone, this is my daughter. My daughter is about to marry him. We heard he was injured, so our whole family came to see him and wanted to take care of him. What did we do wrong?”
Suddenly, the crowd became agitated.
Especially since everyone here is a patient or their family member, they are naturally more empathetic towards Xu Fangfang and the others than towards the hospital staff.
"Exactly. Who wouldn't be worried if they knew their family member was injured? It's understandable that they forgot to ask for the ward number for a moment. Why can't they be more accommodating?"
"To even falsely accuse others of being swindlers, how heartbreaking is that for the family members?"
"Yes, I see that these staff members have absolutely no empathy. They even doubt the families of military personnel. It's outrageous..."
"Their attitude was already bad, as if we patients and our families owed the hospital something. We've come for treatment before, it's not like we didn't pay. We don't know what kind of attitude they're putting on. In short, they just don't respect us!"
The staff did not expect to encounter someone as difficult and unreasonable as Xu Fangfang.
She was just following the normal procedure, but Xu Fangfang's interference made it seem like it was really her fault, and so many people gathered here to discuss it.
As things escalated, even if it wasn't her fault, it might end up being her fault, since public opinion can be a powerful force.
"Go up and ask Battalion Commander Zhou Jinglan if this is true. If it is, ask him if he can come down and meet them. If these people aren't here, have the security department kick them out!" the staff member said.
Another staff member quickly left from the back to check the situation.
Xu Fangfang was very good at this; she spoke so eloquently that spittle flew everywhere, and she successfully gained the support of the masses.
Leng Yinghong quietly observed the staff's reactions. Seeing that some people had left, she knew that Xu Fangfang's strategy had worked, so she calmly stood in place and waited.
As long as I can see Zhou Jinglan, that will be enough.
Once you meet him, all your problems will be solved.
The staff went upstairs and explained the situation. It happened to be Jin Shulan's turn to be on duty today, so she quickly pulled her colleague to Zhou Jinglan's ward.
"Battalion Commander Zhou, I heard your family is here and causing trouble downstairs!" Jin Shulan said.
"Causing trouble?" Zhou Jinglan asked, puzzled.
His parents have visited him in the hospital before, so why are they causing trouble downstairs all of a sudden?
This isn't right.
"What exactly is going on?" Zhou Jinglan asked, sitting up from the bed and putting on his shoes while asking the staff member who had come with him.
"They said she was your wife, along with your parents-in-law..."
Upon hearing the staff member's words, Zhou Jinglan paused in putting on his shoes.
wife?
Father-in-law and mother-in-law?
OK!
Zhou Jinglan really didn't expect that after he exposed their scam, they would still dare to chase him all the way to the capital and even to the hospital. What exactly did they want to do?
How could this family dare to do that?
He hadn't even had time to settle accounts with them, yet they had already come to him of their own accord.
Fine, he'll see what this family is up to.
"That's how it is. We didn't mean anything by it. We just found it strange that if they were really your family, how could they not know your situation? We didn't expect them to start making a scene in the lobby..." the staff member explained.
She needed to explain the situation clearly first, lest she be falsely accused by that family after going down there; they didn't want to cause trouble for themselves unnecessarily.
“Okay, I understand what’s going on. I’ll go down now,” Zhou Jinglan said.
Seeing Zhou Jinglan's reaction, the staff breathed a sigh of relief.
However, she was also a little curious about the identity of the person who came, and why Zhou Jinglan's expression was not so pleasant after hearing her explanation.
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