Su Tiantian said, "We've been involved in every process, from communicating with customers, going to the R&D department to check on the prototypes, to the purchasing department to see if the parts are suitable and complete, to the production department to urge for delivery, to do quality inspection, to monitor shipments and logistics, even to the warehouse to take inventory, and to urge the finance department to issue invoices. We've been involved in every process, and what's the purpose?"
Bai Rongchang said: "Try to learn as much as possible and ensure customer satisfaction."
Su Tiantian said, "Our work isn't irreplaceable, and people in other departments don't always cooperate with us. I don't need to explain how difficult it is. If someone communicates better with other departments than we do, takes credit for their work with a few casual words, or even makes up someone else's mistakes, would you accept that?"
Bai Rongchang said, "How can she take all the credit for herself? How can she create mistakes for others?"
Vice President Xu said, "This is the last batch of goods before the Lunar New Year. Tiantian is going on vacation early, so I'll leave all the work to you. I've listed the items that need to be handled urgently. Why don't you go to the production department in person to rush the delivery?"
Bai Rongchang said: "After a prototype was made, the customer was not satisfied. I and the R&D department went to the parts factory for help and asked Xiao Sun to go with them."
Su Tiantian said, "Chen Jingwen and Xiao Sun, no, she had a good relationship with several male colleagues, so she decided to work overtime with Xiao Sun. President Lai went to check on the progress, and Vice President Huang also checked on the progress. They found that the model number on the production line was wrong. It was different from the order number issued by the sales department."
Bai Rongchang said, "Such a big thing, how could I not know about it? The sales department placed an order, but the production department actually produced the wrong product model. How could that be possible?"
Vice President Xu said, "Because it was an urgent order, we didn't issue it through the system. The production order was directly made by the Sales Department. Tiantian personally applied for the order and sent it to the Sales Merchandiser, Chen Jingwen. She then sent it to me for my electronic signature and seal. It was then printed out and sent to the Production Department for production. When Chen Jingwen sent it to me, she had already changed the model number. But she doesn't know about Tiantian and you. Every time we do an order like this, which doesn't go through the system and is signed and sealed by the Deputy General Manager, she has a habit of sending me a copy on her personal WeChat account, noting the specific details, and then sending another copy through the Sales Department. I don't sign without reading the content. I carefully review each order. If I notice any difference, I'll contact Tiantian."
Su Tiantian said, "Mr. Xu called me directly. Knowing it was Chen Jingwen who had tampered with the order, he went along with it and signed and stamped the production order, then sent it to the production department according to the company's production procedures. Mr. Lai and Vice President Huang checked the progress and discovered the product model didn't match the order. Chen Jingwen, feeling aggrieved, expressed how hard she and Xiao Sun worked, envying Manager Su for being able to take early leave. She also understood that Manager Su, as a senior, looked down on her and refused to take her on, but he shouldn't have gotten the order wrong."
Bai Rongchang said: "When Tiantian personally submitted the order application to Chen Jingwen, there was a chat record. This is evidence that proves that Tiantian did not make a mistake."
Vice President Xu said, "Tiantian sent the message to Chen Jingwen using the company WeChat account. My secretary pretended to help me find information from Tiantian and deleted the chat history. Chen Jingwen said it was deleted by mistake. It's a coincidence, isn't it? But the sales department's order application is of course handled by the responsible sales manager, so the two people who followed up on the order were not at fault, right? Vice President Huang was furious and said on the spot that he would call Tiantian back. I produced an archived order that Tiantian had sent me using her personal WeChat account. Because it was quite important, I forwarded it to President Lai. This proved that it wasn't Tiantian's fault."
Bai Rongchang was puzzled. "Your secretary is so stupid! Doesn't she know there's a small camera in Tiantian's oddly shaped pen holder? Everything she does is recorded. By the way, Vice President Xu, you knew it was wrong, but you still signed and agreed to produce this order. Will Vice President Huang let you go? Even if he does, the people at the head office won't, right? It's strange that even I haven't heard anything about this order."
Su Tiantian said, "The quality of the products we produced was fine, but they weren't what this customer ordered. But if we've already found another customer who wants them, can that be considered making up for our mistake? Besides, the company's sales have increased, and so have its profits."
Bai Rongchang said, "The secretary resigned, so why was Chen Jingwen allowed to stay? Can this kind of thing be tolerated?"
Vice President Xu said, "A deputy general manager's secretary accidentally deleted the business department manager's chat history. That's not the right reason to fire her, right? But she was too eager to make amends, so she was very enthusiastic towards President Lai, flattering him until she got a position. You know how he is, so she had no choice but to resign. You know what happened next."
Su Tiantian said, "Chen Jingwen was strongly protected by Manager Shao of the Production Department and Manager Wang of the Purchasing Department. Vice President Huang also pleaded for her. Isn't that impressive? Even when you make a mistake, you don't get so many people pleading for you. Furthermore, they said that I violated company regulations by sending the order to Vice President Xu using my personal WeChat account. Vice President Xu took advantage of the situation and didn't consider the company's overall interests, which almost caused losses. If Chen Jingwen was to be punished, Vice President Xu and I had to be punished first. President Lai had no choice but to compromise. Later, President Lai and Vice President Xu were scolded by Ms. Lai."
Vice President Xu stroked his hair, which was a bit thick and thin, and said, "We got scolded like crazy. They said we didn't care about the overall situation. If it weren't for the fact that there were no losses, they would have fired us. So the commission for this order is half of the usual rate. Tiantian is really wronged."
Bai Rongchang was furious. "It's a joke that someone who did something wrong should be held responsible by the person who discovered her mistake. Why would someone like that stay in our business department? Since Manager Shao and Manager Wang like her, just send her to their department."
Vice President Xu's smile was a little cold. He said, "Send her to their department so she can continue to have someone to rely on and have smooth sailing? That's too good for her."
This chapter is not over yet, please click on the next page to continue reading!
Continue read on readnovelmtl.com
