"Really?" Manager Wang sneered. "That's not what I said. It's a customer complaint. We've received the third complaint today. Our mall takes its reputation very seriously. So, Mr. Shen, please handle the customer complaint and take your product back. We won't sell it here anymore."
complaint?
Shen Ning's eyelids twitched.
Since she took over Gucci from Chen Mei, Gucci perfume has never received any complaints. Why is it suddenly being complained about now, and three customers are complaining at the same time?
Just as she was wondering, Manager Wang asked the waiter next to her to tell her the content of the customer's complaint.
Shen Ning was horrified when he heard this.
It turned out that among the three customers who complained today, one had an allergic reaction all over his body after applying perfume and had a large red rash, and had been sent to the hospital. The other two customers claimed that the product was fake and contained harmful substances, and demanded ten times the compensation for the fake product.
Shen Ning's heart sank to the bottom, realizing that something big had happened.
A brand is most afraid of something like this happening.
If the media gets to know about this and makes a big fuss about it, Gucci’s reputation will basically be over!
"Manager Wang, I'm so sorry. My products have caused your mall to suffer unnecessary reputational damage. I'm very sorry. I will deal with the problem immediately. Please give me the products that the customers have returned due to complaints. I will take them for testing to see where the problem lies and then make improvements." She immediately apologized and set about solving the problem.
Manager Wang simply replied indifferently, "Please contact your salesperson regarding the product that the customer complained about. Please resolve the customer's complaint as soon as possible. As for our mall's liquidated damages, everything will be handled according to the contract."
After he said that, he left.
After Shen Ning was stunned for a moment, he immediately went to find the salesperson.
But when she went to the Gucci counter, the salesperson next to her told her that the Gucci sales lady was scared away when she heard someone complained and went to the hospital.
Shen Ning's face darkened, and he opened the counter to look for the product that the customer had complained about and returned, but there was no trace of it.
In desperation, she had to go to Manager Wang again, but Manager Wang said that there were so many manufacturers and companies in the venue, and he didn't have time to check them one by one in person, so he asked her to find his own people.
Shen Ning had no choice but to call Mali and ask where the promotion lady here was recruited from.
Mali checked and found out that the sales manager Wu Mingxing introduced him to the store through a sales colleague in the mall.
Shen Ning acted decisively and immediately asked Mali to bring people to replace all the goods and transport them back to the company, and also checked the resume of sales lady Wu Meimei.
Wu Meimei was very young, only eighteen years old. Her parents were divorced and her family was very poor. She had just been working for half a month, which means she ran away before she even got her salary.
She found it incredible.
Not long after, Mali came in with a bottle of perfume and said, "Ningning, I have tested all the products I brought back and found that this bottle does contain too high a level of formaldehyde.
"Why is there only one bottle?" Shen Ning was very puzzled.
Mali pondered, "This is very strange. Someone must be secretly harming us."
"Then is this bottle of product with excessive formaldehyde content produced in our factory?"
"It's true. I've checked it over and over again. Both the packaging and the anti-counterfeiting mark are produced by our manufacturer. It's very strange." Mali looked at the bottle of perfume and felt a headache.
As soon as he finished speaking, the sales manager called.
Shen Ning picked up.
"Mr. Shen, it's bad. The patient who was sent to the hospital has fainted and the condition is very serious." He said in a hurried tone.
"Let's go and take a look." Shen Ning stood up and immediately spoke to Mali.
Marley nodded, and the two drove to the hospital.
As soon as he entered the ward, Shen Ning felt that the man lying on the bed looked familiar, as if he had seen him somewhere before.
"Boss Shen, this patient is the man who caused trouble at the door of Guqi last time and smashed the glass in our lobby." Business Department Manager Wu Mingxing came up and reminded quietly.
(End of this chapter)
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