Huo Yunchao later added on the official Weibo account: "The merchant rankings and recommended spots on Huotuan are all based on genuine customer reviews. Huotuan guarantees the fairness and impartiality of the reviews."
"What do you plan to do next?" Xue Qiandai asked Huo Yunchao for his opinion.
Huo Yunchao looked at the sky outside the CBD. Night had fallen, and the city was brightly lit. "Qin Shu went to the merchants' side, but I don't think that's enough. As the head of the group, I should show the sincerity of the Huo Group."
“Controlling public opinion is also very important.” Xue Qiandai looked at him. “If it’s just ordinary netizens discussing, that’s fine. But if there are online trolls or competitors’ people guiding public opinion and stirring up trouble, we can’t just sit and wait to be killed.”
“Li Xing also mentioned this. I’ve entrusted Ning Chao’s team to handle it, and I’ll have Qin Shu join us when he returns.” Xue Qiandai thought for a moment, “I don’t think that’s enough. When you return from the business, hold a press conference overnight to reveal the truth to the media and the public, while also increasing the positive voice.”
Regarding the media list, Xue Qiandai had previously compiled a list to promote the coffee shop, and it comes in handy now.
"Dai Dai, it's so good to have you by my side right now." Huo Yunchao gently stroked her face; with her there, he felt at ease. "I'll give the list to Fang Yun, arrange for the media, and we'll head out first."
The business that filed the complaint is located near Sanyuanqiao, not far from the CBD. Huo Yunchao and Xue Qiandai drove there in half an hour.
As soon as he arrived at the store, the waiter recognized Huo Yunchao. He is now a top-tier CEO and a star among the wealthy.
The waiter informed the restaurant owner, and soon everyone sat down together.
"Boss Huo, you're practically wearing down my shop's doorstep. Your technical director just left, and you're already here." The owner was a man in his forties, dressed like a chef, and smelled of scallions.
"Mr. Luo, I am here in person to express my hope that your store will continue to cooperate with Huotuan. We have already severely punished the employees who neglected their duties, and I guarantee that such an incident will not happen again."
Mr. Luo said with a cold face, "Mr. Huo, I admire you personally for your business acumen and courage, but after this incident, I can no longer trust you. In fact, 'Eat Better' has already extended an olive branch to us. They offer greater discounts to merchants, shorter delivery times, and the same commission as Huotuan. So why should I stick with Huotuan?"
This is the situation Huo Yunchao was most worried about. For every dissatisfied merchant, there are 250 others – this is the famous "250 rule".
“President Luo,” Xue Qiandai began, “choosing a platform shouldn’t be based solely on current discounts. Platforms also burn through investors’ money, and that money will eventually run out. I think you, like me, highly value Huotuan’s user experience and its marketing creativity. These factors are crucial to the platform’s future direction, and they are Huotuan’s strengths. Just looking at its search index on Baidu and Google, Huotuan has already far surpassed its peers.”
The restaurant owner gave Xue Qiandai a deep look. As expected of Huo Yunchao's woman, her insight was extraordinary. "What you say may be true, but I can't watch for that long. The only thing I can do is withdraw my post, publicly announce your decision, forgive you, but will not choose you again."
The negotiations have now come to an end.
Huo Yunchao stood up: "There's no need to cancel it. I also hope to learn a lesson from this, to be prepared for danger in times of peace, and never betray the legitimate rights and interests of my partners."
The boss didn't say anything more, but he had great respect for Huo Yunchao.
*
Headquarters of the Jin Group.
Jin Heng saw the latest news about the Fire Group and was currently watching the press conference held by Huo Yunchao.
It must be admitted that this competitor deserves respect. Their swift response and skillful handling of the situation serve as a model of crisis management.
However, a mistake is a mistake. If Jin Heng doesn't take advantage of this opportunity to promote "eating better," then that would be his fault.
He has given the president's instructions, and an elite sales team is calling high-quality merchants in the core business district of Beijing to offer better benefits in order to expand the market share of "Eat Better".
As a result, the merchants who complained about Huotuan have already reached a cooperation agreement with the platform.
"Huo Yunchao, you've suffered a major setback this time. Don't blame me for overtaking you on a curve. Haha!"
Hearty laughter!
*
Pan-Hai International.
Having finished his overtime work, Yuan Mu, fully armed and carrying shopping bags he had bought from the supermarket, knocked on the door again.
Hua Se's pregnancy symptoms were severe, and she didn't go to the company today.
After putting his things down, Yuan Mu sat down on the sofa next to Hua Se, kissed her forehead, and took the thin notebook from her hand.
"I saw your article about the Fire Clan." Hua Se's brows furrowed with anger. "You seem to have forgotten that Huo Yunchao and the Fire Clan are rivals of your beloved."
“Yes, you are the apple of my eye.” Yuan Mu gently stroked her nose with a smile. “As a third party, the media must report objectively and fairly, at least in appearance. Otherwise, it loses credibility and has no authority. I’m just stating the facts.”
In his professional field, Yuan Mu is also a charismatic person. Hua Se likes him at this moment.
“After this incident, Huotuan has offended the merchants. If we add fuel to the fire and deepen the conflict between Huotuan and its riders and customers, then Huotuan will have no chance of recovery. At that time, Xue Qiandai's dream of marrying into a wealthy family will truly be a dream.” Hua Se’s eyes flashed with a sharp light as she came up with a plan. “I’ll make a call to Mr. Jin.”
When Jin Heng was mentioned, Yuan Mu's eyes darkened.
The call was very short.
“Sese, although you are an investor in ‘Eat Better,’ Mr. Jin…”
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