Chapter 132 has quality issues.



Xu Lai prepared several electronic scales. She first weighed the candy after peeling it, and then put it into a box. She didn't use the method of weighing the box as well.

There are two-jin (1 kg) and five-jin (2.5 kg) sizes available. The five-jin size is for family use, while the two-jin size is for individual use.

Xu Lai allocated a total of 100 jin, which was packaged in two-jin bags, leaving 400 jin, which is in five-jin bags.

So there were 50 orders for the two-pound packs and 80 orders for the five-pound packs.

She started a live stream, placed the packaged brown sugar on the table, and uploaded a link.

"Our two-jin (1 kg) brown sugar is 35 yuan a box, and our five-jin (2.5 kg) brown sugar is 80 yuan a box. Please buy according to your needs."

Soon, all the orders were taken. Someone asked, "How come there are only a hundred or so orders? I haven't taken any yet."

Xu Lai explained, "Brown sugar is actually sold in many places. I'm just doing this as a benefit. If the response is good, I will continue to sell it. I'm just trying it out first."

Xia Ning nodded: "That's right, friends. It's okay if you didn't get it. There will be another chance next time. When you receive the goods, please check if the taste is to your liking. There is an individually packaged piece inside, which is a free sample."

At this moment, Zhao Qingyun walked by carrying a pile of boxes and showed her profile in the live broadcast room, which Xu Lai did not even notice.

The chat exploded; people stopped talking about buying candy and kept discussing, "Did a man just appear in the live stream?"

"Yes, yes, I saw it too, it just flashed by."

"Xiao Lai has been live streaming for so long, and I haven't seen any men around. Could he be Xiao Lai's boyfriend?"

"Don't talk nonsense, maybe they were just hired to work."

Xu Lai looked at the comments section, somewhat bewildered. She turned to Zhao Qingyun in front of her and asked, "Did you accidentally appear in the frame just now?"

Zhao Qingyun thought the box was covering him up, but it turned out to be exposed and seen.

He nodded: "I did carry the box over there just now."

Xu Lai waved her hand: "It's nothing."

As the comments continued to flood the screen, Xu Lai directly explained, "Everyone's guesses are correct, he is my boyfriend. Okay, stop focusing too much on my private life."

The comments finally quieted down, and Xu Lai breathed a sigh of relief. These netizens were too crazy; they could find clues from the slightest hint.

...

When she went to pay the final payment to Aunt Hongmei, she also gave her the Hello Kitty she had promised to give to Yiyi.

Aunt Hongmei said gratefully, "Oh, thank you so much. Why did you spend this money to buy her this? It's such a waste."

Xu Lai shook her head: "It's okay. I like Yiyi, and I'm happy with her. It's just a little toy; as long as the child likes it, that's fine."

Two days later, netizens began receiving the brown sugar and gave positive feedback, saying it had a strong brown sugar flavor and they hoped the link could be added again.

Xu Lai read through the comments one by one, and they were mostly positive. However, one comment stood out: "Why do the flavors in the same box all taste different? I tried the sample, and it tasted authentic, but after opening the main packaging and eating a piece, the taste was far inferior to the sample."

Xu Lai sat up abruptly and replied, "There shouldn't be any quality issues. It's probably because the purchase was done through several suppliers, so the taste might be different. Please send me a private message from the back office and I'll handle it for you."

The customer sent her a private message, and Xu Lai refunded the price difference, saying, "I'm sorry we couldn't satisfy you. I hope you can forgive our mistake."

The customer replied, "It's alright, it's alright, it's just a little bland. I drank the water infused with the sample first, and then this one tasted different."

Xu Lai couldn't help but feel suspicious. They were all from the same batch of goods, and she had checked them all. What was going on?

A day later, I received several more negative reviews, all complaining that the taste was bland. "I bought things from you a few times before, and the quality was always good. I bought this again because of the previous good reviews, but what do you think? It tastes no different from those adulterated candies online, and it still sells for 35 yuan a box."

After thinking for a long time, Xu Lai finally guessed that the last dozen or so kilograms might have been the problem and ended up in the hands of consumers.

She thought about the box that was delivered and realized it seemed to be from Aunt Hongmei's place.

She first contacted the customers who had reported quality issues and refunded them before going to find Aunt Hongmei.

"Auntie, tell me the truth, did you mix something into more than ten kilograms of brown sugar?"

Aunt Hongmei was startled: "You can't say things like that. Our sugar is all pure. If you don't believe me, you can go to the sugar factory and ask them. They can all prove it."

Xu Lai certainly trusted Aunt Hongmei's character, but she didn't completely trust Aunt Hongmei's family.

When Aunt Hongmei heard what she said, she thought it was quite possible. Her nephew had done something like that before and was caught, and ended up having to pay compensation.

Aunt Hongmei said, "Don't worry, I'll go back and ask later. If it's true, I'll definitely make him refund you."

When she went back to her parents' home to ask, her nephew initially denied it, but later she said, "People online have already made a fuss. If you don't tell the truth, Xu Lai will report you to the Food and Drug Administration. Let's see what you do then."

My nephew confessed that he did put something in there, just some water and sugar.

After asking around, it was discovered that not just a dozen kilograms, but a full thirty kilograms of sugar had been adulterated. Some consumers may not have tasted it yet, which is why they haven't given a bad review.

Xu Lai called the person over, somewhat helplessly, "Why do you have to do this? I'll give you 12 yuan a pound of sugar, do you really have to make a few hundred yuan off me?"

Hongmei's nephew stammered, unsure what to say. Xu Lai taunted him, "You probably made more than thirty jin, right? You must have sold other counterfeit goods to others, right?"

The man panicked, "I'm sorry, Sister Xu Lai, I was bewitched. I added water and sugar, and I could make a net profit of 10 yuan per pound. I only made a hundred pounds in total."

Xu Lai sighed: "I advise you to pay back the money to those people, and then you won't need to pay back mine. If I find out you're doing this again, it won't be as simple as just paying back the money."

Seeing that he was still young, probably only in his early twenties, she didn't make things difficult for him.

Zhao Qingyun asked, "Have all those negative reviews been dealt with?"

Xu Lai nodded: "We've basically refunded everyone who reported problems. Hopefully, our reputation won't be affected."

She'll definitely have to be more careful in the future; sometimes, it's acquaintances who stab you in the back.

Xu Lai thought the matter was over, but unexpectedly Aunt Hongmei came to the door, carrying eggs and milk.

Xu Lai invited the person in, "Auntie, what are you doing?"

Aunt Hongmei looked ashamed: "It was my fault. I knew he had done such things before, but I still introduced him to you, which affected you. I'm sorry."

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