Chapter 164 Psychological Effects
“Third, whether the customer wants to buy clothes or not, we must maintain a polite and enthusiastic attitude. Even if the customer decides not to buy after selecting, we cannot force the customer to buy. We still have to smile and say to the customer, ‘Welcome to visit next time.’ When serving customers, we must not show impatience or speak in a bad tone.”
"Fourth, if a customer does not look at clothes but sits on the sofa in the store to rest, you must pour water for the customer. The company will arrange monitors to monitor your behavior at all times. Anyone who violates the requirements will be fired. Do you understand?"
Her tone was so serious and cold that the shopping guides dared not act rashly or laugh.
Everyone said in unison: "Understood."
At first glance, it seemed that Jiang Nianzi had very high requirements.
However, if you want a clothing store to stay open for a long time, word of mouth is very important. Not only must the clothes be of good quality and novel in style, but customers must not feel looked down upon and they must feel comfortable staying in the store.
Xue Nian Garment Store follows the mid-to-high-end route of this era, and the requirements for shopping guides must be high.
When serving the public, there will always be some inexplicable customers, and it all depends on the shopping guide and store manager's ability to handle the situation.
Of course, if you want the horse to run, you must give it enough grass to eat.
With so many demands, we can’t just dismiss them with an ordinary salary.
They are shopping guides at Xue Nian Garment Store, and their salary is much higher than that of other places.
On average, each shopping guide earns around 60 yuan a month, because shopping guides are the signature of their stores.
The service attitude of waiters in this era, whether they are in restaurants, clothing, or department stores, can be summed up in one word - cool.
Jiang Nianzi mainly considers things from the customer's perspective.
No one is born to be angry with others. If the price difference is not big, of course you should choose the store with good service attitude.
In this case, do you still worry about sales not increasing?
They have their own clothing factory and their costs are much lower than others.
The shopping guides all wear uniform clothes designed by Jiang Nianzhi. They are simple and elegant, slim and good-looking. Standing at the door, they are like a living signboard.
Wherever you go, the rich are the boss, especially in Hong Kong.
Liu Yunqiang watched Jiang Nianzhi talking in front and felt that this concept was very trendy.
He could understand why wealthy customers were served so attentively; after all, big customers could not be offended.
But even customers who don't plan to buy clothes have to be treated so considerately, which makes him feel enlightened.
If he was the customer who just wanted to look at the products, with such thoughtful service, he would probably buy one in the end just because of the customer's attitude.
The reason why shopping guides cannot follow customers is probably to give customers a feeling of freedom in choosing clothes.
Even if you don't buy anything, you won't be treated coldly. In this way, no one will feel pressured to come in and have a look.
With so many people coming in to take a look, do we still have to worry about not meeting a customer who takes a quick look at a piece of beautiful clothing and falls in love with it at first sight and insists on buying it?
That's wonderful.
Liu Yunqiang really wanted to see what was in Jiang Nianzi's mind and how she could come up with such a refreshing idea.
When Liu Yunqiang does business, he rarely goes to the grassroots level.
Those were all left to my subordinates to handle.
Now looking at Jiang Nianzi's business model, I suddenly feel like I'm being outdone by a teenage girl.
After Jiang Nianzi finished explaining the precautions, she still left with a serious attitude.
Only after she left with Liu Yunqiang did the shopping guides in the store breathe a sigh of relief.
One of the younger employees patted his chest and said, "Phew, I can finally breathe a sigh of relief. Do you feel that our boss is really serious?"
The store manager said, "Nonsense! He's the boss, how can you not be serious? Did you hear what the boss just said?"
"I heard it clearly." A pretty clerk said, "I really envy the boss for being able to make a lot of money at such a young age. Oh, I wish I could be like him..."
Jiang Nianzi had no idea what the shop assistants were discussing.
After finishing her work at the clothing store, she got on the bus back to the military area.
After a long and shaky journey, we finally arrived at the military hospital.
As soon as I got off the car, I was stopped by Xiao Hu.
"Doctor Jiang, wait a moment."
"Xiao Hu?" Jiang Nianzi looked at him suspiciously: "What's wrong?"
Xiao Hu ran towards her.
"Our leader is starting a high-intensity training test today. You are his doctor. Brigade Zhao asked me to ask you to go over and keep an eye on him."
No matter how busy Jiang Nianzi is every day, she will always take time to check on Shen Cheng's condition.
Just the day before, after several tests, she confirmed that there would be no more problems with his legs and gave him the OK to return to the team.
Unexpectedly, he started high-intensity training as soon as he returned to the team.
Jiang Nianzi was confident in her medical skills, but she was still a little worried.
"Where do you train?"
"Come on, I'll take you there." Xiao Hu said.
Jiang Nianzi immediately followed Xiao Hu.
After she joined the army, some people called her Doctor Jiang, and some called her sister-in-law.
Not surprisingly, those who call her Dr. Jiang are all in the "asthenospermia screening" group.
From a distance, Jiang Nianzi saw a straight and tall figure.
She recognized it as Shen Cheng at a glance.
There were a lot of people surrounding on both sides, all of them were soldiers wearing camouflage uniforms.
In addition to them, there are several of Jiang Nianzhi's colleagues.
For example, Dr. Du and Dr. Xu, Xu Jinjin, and President Lu.
Several doctors were called by Zhao Lu to prevent Shen Cheng from having any unexpected situations that could not be dealt with in time.
As for Dean Lu, he wanted to witness the miracle moment.
Shen Cheng has already run five kilometers with a weight, and the weight he used is the highest standard during training.
Now I am preparing to do the 400-meter obstacle course.
There was only a five-minute break.
Xiao Hu was just about to tell Shen Cheng that Jiang Nianzi was here, but Jiang Nianzi immediately made a "huh" gesture to him.
She didn't go forward, but stood behind with Xiao Hu and looked at Shen Cheng.
Shen Cheng ran for such a long time carrying a heavy weight, and it was the highest standard weight. For him before, this was just a piece of cake.
Today it took me half as long as before.
Next up is the 400-meter obstacle course.
The 400-meter obstacle course includes spanning piles, trenches, low walls, high plank platforms, horizontal ladders, single-log bridges, high walls, and low-pile nets.
And there were sandbags tied to Shen Cheng's feet.
He subconsciously moved his right foot and his brows wrinkled slightly.
Everyone was staring at him, so every small move he made was seen by others.
The injured part of his body was his right foot. Seeing his movements, Shao Yang and Jiang Pengyu beside him frowned even more deeply than he did.
Zhao Lu's face was wrinkled so much that from a distance it looked like a chrysanthemum, wrinkled from the mouth.
Xiao Hu quietly asked Jiang Nianzi: "Doctor Jiang, our leader's leg hasn't completely healed yet, right?"
Jiang Nianzi shook her head: "I'm already healed."
However, people who have been injured always have a subconscious tendency to be overly careful about the injured part, which can be seen from the position where the sandbags are tied.
The left foot was higher, while the right foot was obviously lower. Because the injured part of the right foot was in the calf, he tied the sandbag closest to the ankle.