Chapter 99 The old lady who deliberately picked a fight
Zhao Yunxi and Fang Liying returned to the hospital office. Their department was thoracic surgery, and the department director organized a regular meeting for everyone.
The content of the regular meeting was nothing more than welcoming Zhao Yunxi's return, issuing volunteer honorary certificates, and arranging the next work, etc.
This regular meeting lasted neither long nor short, almost an hour.
After the regular meeting, the doctors returned to their respective jobs.
Zhao Yunxi and Fang Liying were in the same clinic. When they returned to their posts, there were already patients waiting to be seen, so they had no time to chat.
Zhao Yunxi received a patient from an old lady who was dressed in ordinary clothes and had gray hair.
Zhao Yunxi asked in a friendly and polite manner, "Grandma, are you feeling unwell?"
She just pointed her finger at her chest, looked vicious, and spoke in a very bad tone.
"Are you sane? I came to see the thoracic surgeon because I have chest discomfort!"
Being treated and humiliated so badly, Zhao Yunxi did not get angry. She took out a stethoscope and said, "Grandma, let me check you first!"
Zhao Yunxi placed the stethoscope on the old lady's chest and listened carefully. But after checking, nothing unusual was found.
So I had to ask the old lady again: "Grandma, can you tell me which part of your body is uncomfortable?"
The old lady pointed to a place at random, and Zhao Yunxi checked it carefully again, but still found nothing abnormal.
So I had to explain patiently: "Grandma, your chest is healthy, there is no big problem!"
The old lady retorted: "Impossible, I clearly feel very uncomfortable here, are you a doctor? Can you treat illnesses?"
Such a statement was a humiliation to Zhao Yunxi's profession. Fang Liying couldn't stand it anymore and stood up to speak for Zhao Yunxi.
"Old lady, Dr. Zhao is an authority in our thoracic surgery department. If you doubt her medical skills and think she can't treat your illness, then please find another job!"
Hearing Fang Liying's words, the old lady became furious and yelled, "You two teamed up to bully an old woman like me. Is this how doctors at Yuncheng Hospital treat patients? You have no professional ethics at all. I'm going to file a complaint against you..."
Fang Liying finally understood that this old lady was not here to see a doctor, but was clearly here to cause trouble.
I was just about to say to her: If you want to complain, go as soon as possible, we are not afraid.
But she didn't say anything, because Zhao Yunxi grabbed her and gave her a look, indicating that she should not make a big deal out of it and let her handle it.
Fang Liying didn't want to make a big deal out of it and cause trouble for Zhao Yunxi, so she had to go back to her desk and let her handle the matter herself.
Zhao Yunxi began to comfort the old lady patiently.
"I'm sorry, grandma. My colleague didn't mean it. I hope you can be magnanimous and not take it personally. If you really feel uncomfortable, I'll write you a prescription. Go get an ultrasound to see what's wrong, and then make plans for the next step. Do you think this is okay???"
The old lady glared at Fang Liying, but when she saw that Zhao Yunxi's tone was gentle and her attitude was sincere, she stopped making a fuss.
Pretending to be generous, she said, "Well, since you apologized sincerely, I will be magnanimous and not bother with you. Just do as you said. Write me a list of tests and I'll go get an ultrasound first!"
Zhao Yunxi entered the information into the computer, quickly printed out a B-ultrasound form, signed her name, and handed it to the old lady.
"Grandma, take this slip and pay the fee, then go to the ultrasound room on the third floor for an ultrasound."
The old lady took the list and stood there motionless. Zhao Yunxi thought there was something she didn't understand, so she asked, "Grandma, do you have any other questions???"
Old lady: "You won't go with me? What if something happens to me?"
Zhao Yunxi was somewhat helpless: "Grandma, you can rest assured, we have nurses on every floor, nothing will happen!"
The examination is supposed to be done by the patient herself, so there is no reason for her to need a doctor to accompany her. Moreover, she is not the only patient, there are so many other patients waiting to see the doctor.
The old lady was firm: "No, I want you to go with me, otherwise I won't go for the check-up, and I will file a complaint against you at the Complaints Department..."
Fang Liying saw that the old lady was full of energy and did not look unwell at all. She was about to stand up and confront her, but Zhao Yunxi stopped her with a look.
Zhao Yunxi has been a doctor for many years and occasionally encounters some unreasonable patients. When encountering this situation, you cannot confront the patient head-on, otherwise it will not only be bad for the patient's health, but will also affect the reputation of the entire hospital.
A doctor is like a loving parent to his patients. Zhao Yunxi truly lives up to this and truly cares about every patient who comes to see her.
Although Zhao Yunxi knew that the old lady was deliberately looking for trouble, she couldn't do anything about it. We can only help her solve the problem as quickly as possible, otherwise the following patients will not be able to see the doctor.
Finally a compromise!
"Grandma, let me go with you to get checked!"
Hearing what Zhao Yunxi said, the old lady felt a little proud, and stretched out an arm, motioning Zhao Yunxi to support her.
Zhao Yunxi really obeyed and went forward to support her.
Fang Liying was a little angry. This old lady was really too much, but she couldn't do anything to her!
Yunxi, ah Yunxi, you are just too kind. I hope this old lady doesn't go too far.
Zhao Yunxi helped the old lady to the payment hall. She has always been very popular in the hospital, so when the cashier saw her bringing the patients to pay in person, they immediately paid for them and they didn't have to wait in line for too long.
The cashier took the check, calculated it, and then said, "Hello, the total is 168 yuan, cash or WeChat???"
The old lady didn't take out the money, but said to Zhao Yunxi: "I forgot to bring money, you can pay for me first, and I will have someone send it back to you later!"
Zhao Yunxi didn't think about the truth of the old lady's words. She immediately took out her mobile phone from her pocket and used WeChat to pay for the old lady's examination fee.
The reason she was willing to help her was, on the one hand, that she trusted the old lady's character, and on the other hand, there were many patients queuing up behind her waiting to pay, so she couldn't waste everyone's time.
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