Chapter 644 Do You Understand?
Shen Ci walked to Shen Yingying's side with an imposing manner, his eyes fixed on the salesperson.
"This clichéd trope of 'looking down on people' is a constant in luxury stores, isn't it?" Chen Ci said with a sneer, "How much do you make a month? Working in a place like this, do you really think you're that valuable?"
If the shop assistant could smell the "poor smell" of Shen Yingying and her husband when they entered the store, then when Shen Ci stood here with her noble temperament, the salesperson and even the manager could instantly feel her nobility.
Faced with Shen Ci's captivating aura, the sales girl couldn't utter a word.
The manager came to his senses and tried to explain the situation, but was interrupted by Chen Ci coldly: "As an international top brand, your company does not provide induction training for employees? Don't you know what it means to be a customer when you enter the store?"
"All employees of the company have undergone rigorous training before taking up their posts. On behalf of the company, I would like to apologize to several of you for my negligence today. We will definitely punish the employees involved afterwards." The manager quickly apologized.
The little girl pouted and showed an aggrieved expression.
Shen Yingying nervously grabbed Ah Ci's hand and explained in a low voice: "Ah Ci, I was careless..."
"It's okay, auntie. We'll compensate you if you break anything. You don't have to worry about a few dozen dollars worth of stuff." Shen Ci said lightly, gently patting her auntie's hand to comfort her.
After saying that, she walked to the crystal coral and looked at the manager with a questioning look.
Seeing this, the manager quickly found the scratch and pointed it out to Shen Ci: “Look, beautiful lady, this scratch is still very obvious.”
Indeed, especially when the crystal is transparent, tiny flaws will be visible to the naked eye.
Shen Yingying and He Bin looked at each other and were almost crying with anxiety.
But when Chen Ci saw the scratch, he just raised his eyebrows meaningfully, and asked in return: "Excuse me, when did you find the scratch on it?"
Hearing this, the manager turned to look at Abby who was standing there in a daze.
When she didn't respond, he called her, "Abby?"
"ah?"
"The customer asked you when you discovered the scratches on it."
Abby came back to her senses and spoke haltingly, "Just now, I saw her... I saw this lady's ring scrape against her glove when she took it off. I thought it might have scratched the crystal, and then, and then I quickly asked the manager to come over and take a look, and then I found this scratch."
The manager nodded and turned to look at Chen Ci, only to see Chen Ci calmly ask: "That means, what you saw was my aunt's ring scratching the glove, but you didn't see her scratch the crystal with your own eyes, right?"
"Uh..." The manager was stunned by Shen Ci's question, and after a while he reacted before explaining: "Beauty, you can't wear metal jewelry when touching crystals."
"Then do you have the obligation to inform?" Chen Ci looked at the little girl and asked seriously, "Did you inform the guests not to wear jewelry before they touched the crystals?"
"I..." Abby was dumbfounded. At that time, she was filled with disdain and contempt for the two people in front of her. How could she notice whether she was wearing a ring or not?
"That's it?" Chen Ci snorted softly, "You haven't fulfilled your obligation to inform, so you should also bear part of the responsibility."
The manager opened his mouth, but before he could finish his words, he was interrupted by Shen Ci's deep voice: "But even so, it can't prove that the scratches on the crystal were caused by my aunt's ring."
"Beautiful lady, your aunt and her partner touched this crystal after entering the store, before the salesperson came to serve you. I witnessed it with my own eyes and reminded them not to touch it with their bare hands. I'm guessing this scratch was made when they just touched it with their bare hands. After all, wearing silk gloves will provide some protection."
Chen Ci nodded slightly when she heard this. The manager thought Chen Ci accepted her statement, but she turned around and asked her aunt, "Aunt, after entering the store, did you touch anything else before you touched this crystal?"
Shen Yingying nodded, because she had only touched two of them, so of course she remembered.
"And that vase over there."
Chen Ci asked again: "So, after you touched the vase, you came to touch the coral, and only then did someone come to serve you?"
Shen Yingying nodded.
Chen Ci continued to ask: "Think about it again, was it this salesperson who came here on her own initiative, or did you ask her to come here?"
"Yes, the manager reminded me and asked her to come over."
Shen Ci looked at the manager again. At this time, the manager's face was very ugly, because she knew what the imposing girl in front of her was going to say.
Chen Ci chuckled: "Since my aunt and uncle entered the store, no staff came forward to serve them. She touched two crystal products in succession while wearing the ring without any knowledge and without the guidance of the staff. Then the staff came to serve you at your request."
"I'd like to ask, regardless of whether the scratches were left by my aunt, if they were, do you still have to bear some responsibility for your dereliction of duty?"
"If you hadn't reminded the salesperson to come over, my aunt might have touched more crystal products without knowing it. If every piece was scratched and we had to share the responsibility, I could afford the compensation, but could you?"
manager:"……"
The sales girl had a sad face at this time. She felt that not only her job was in jeopardy, but she might also have to face liability and compensation.
"We did something wrong, but this scratch on the crystal is..."
Chen Ci raised her hand and interrupted him again: "Don't be sure yet. There's no clear definition of the facts yet, and you're already making a statement?"
"I've spent so much time with you for no other reason than to make you aware that it's the products in brand flagship stores that are expensive, not you, the people selling them. So before you make any offers to your customers, open your Yu'e Bao account and check if the balance in your pocket is strong enough to withstand the unforeseen consequences."
"As for this crystal..." Chen Ci glanced at the crystal coral calmly, and then said: "Please ask a professional third-party agency to conduct a scratch appraisal. As long as this thing was not put up today, I don't believe that my aunt is the only one who touched it."
"If the scratch is identified as 'new,' we will acknowledge it, but you must also bear some responsibility for your negligence."
"But if the scratch is identified as 'old,' then my aunt has nothing to do with it. And you'll likely be unable to find the culprit due to negligence, and you'll be held fully responsible and have to apologize to my aunt."
"Simply put, regardless of whether the scratch is 'new' or 'old', you, as store staff, are to blame and must bear the corresponding responsibility." Chen Ci looked at the two of them, raising his eyebrows: "Do you understand?"
(End of this chapter)
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