Chapter 257 The Online Shop Owner is Scared
Xu Wenwen runs an online shop.
She didn't catch up with the best time of the Internet and actually entered the industry a little late.
But after working diligently over the years, things have gradually gotten on the right track.
She sells children's stationery.
The only thing that is a bit distressing is that these mothers have too many questions.
Their online store relies on small profits and quick turnover. They can't afford professional customer service, so they recruit their cousins to serve as customer service.
After all, those who only get refunds are a minority.
Most of the time they just asked some questions and then took the photos very happily.
If you can confirm payment quickly, you are simply a god-like seller.
She has just sent out all the orders from yesterday by express delivery.
Her so-called online store studio is actually her living room, with a few desks set up.
Occasionally, I can hear the sound of my cousins typing.
Xu Wenwen took a sip of water and felt a little tired.
After all, she is the boss, she also has to ship the goods, handle after-sales service, and do customer service. However, this month happens to be the beginning of the school year, so the sales of stationery supplies are very good.
After deducting various expenses, I received about 30,000 this month.
This is the first time she has earned so much.
At the best time in the past, I only made 10,000 yuan a month.
Xu Wenwen, who is only 25 years old this year, was very excited when she saw the income from the backstage.
At this moment, my cousin stood up suddenly, making a loud noise, which scared Xu Wenwen.
Xu Wenwen said, "What's wrong?"
My cousin said beside me, "There was a big order just now!" Her face turned pale with fright.
Xu Wenwen immediately stood up and when she looked over, even she gasped.
The pencils they have on the shelves here come in packs of 10.
More than 12,000 copies were bought.
She has run an online store for several years and has never encountered such a situation.
In the past, my biggest order was only 20 or 30 pieces. It was because of the website's promotions and coupons that I bought them, which made it a great deal.
But there are more than 12,000 copies.
Xu Wenwen broke out in cold sweat.
She just invited her cousins out to dinner yesterday to celebrate their entry into the top 10 in sales in the stationery category.
Could it be that as soon as I entered the top 10, my peers started to make trouble?
I've heard this kind of news before.
Some people place large orders and then receive large refunds.
If the store’s credibility is low, it will be directly blocked.
I have heard of it in the past but never seen it.
How could this happen?
Everyone was stunned. Instead of increasing the sales of the online store, this large order was like a death warrant.
More than 12,000 copies is too much.
That's the equivalent of 120,000 pencils.
Even a school wouldn't need so much, right?
At this time, my cousin said, "Could it be that a child bought it with his parents' mobile phone?"
I don’t know how much to order, I just keep ordering!
“It’s possible!”
Xu Wenwen said.
Then he immediately returned to the dialog box and said, "Dear. Our store does not accept purchases by minors. Do you need a refund for this order?"
After she sent the message, it remained unread.
Unfortunately, she couldn't make a refund on her own initiative.
So I started calling the platform’s customer service number anxiously.
What should I do? I've never encountered such an emergency before.
Her online store is just getting on track now, if something like this happens.
There is a possibility that all previous efforts will be wasted.
But the website said: The other party is not a risky account, and suggested that she ship the goods and deal with it later if there is any problem.
Xu Wenwen told her cousin how the website handled the situation, and both of them were very angry.
It's obvious that they don't want to care.
What do you mean by "we'll figure it out later"? Where are we going to get all these cheques?
The inventory in her warehouse was only four or five thousand copies.
There were so many of them out of the blue that she had to pay a deposit first to purchase them.
If this is a prank.
She had a lot of inventory on hand, and ended up having to pay for all the shipping costs, as well as the store's reputation.
Xu Wenwen is usually a solitary person and doesn't dare to talk to outsiders on the phone.
But this time I didn't care about much and called directly, but the other party didn't answer.
Xu Wenwen was so scared that sweat broke out on her forehead and her face turned pale.
At this moment, I heard my cousin exclaim again: "Oh my God, this guy took another 12,000 erasers."
If the first pencil was just an operational error.
Those 12,000 erasers made her heart feel like it was being grabbed by a giant devil's claw.
Tormenting her heart.
Not only that, this person also bought 200 pencil sharpeners.
Their pencil sharpeners are very exquisite, so they are more expensive.
More than 30 yuan each.
Most parents are reluctant to buy such a good pencil sharpener for their children.
This one is usually purchased by art studios that need to sharpen pencils a lot.
"Could it be purchasing? It's cheaper online!" my cousin said beside me.
Yes, she had access to pencils and stationery.
Her selling price is about the same as the purchase price of the second batch.
The profit earned is very meager, only a few cents per order.
It’s not like we haven’t come here to purchase goods before.
But their cargo volume is very small, only about dozens of orders.
They are also mixed in with normal sales and there is no difference.
When I thought of this situation, I immediately looked at the address the other party had taken a photo of, which showed Mantianxing Kindergarten.
"Sure enough, he's here to purchase goods!" She breathed a sigh of relief.
After I felt relieved, I felt that this name was particularly familiar.
But I couldn't remember it for a while.
She is too busy every day and doesn't have much time to check the Internet.
The other party left a specific address, which is in the next city. After thinking about it, I still haven't decided whether to send this thing or not?
At this moment, the phone rang. When I picked up the phone, a pleasant female voice said, "You just called me, didn't you?"
Upon hearing this, Xu Wenwen immediately said, "Yes, I'm the store owner. You placed an order with me for 1,200 pencils, 1,200 erasers, and 200 pencil sharpeners. Can I help you ship these?"
"Yes, I do. Please ship it as soon as possible."
Xu Wenwen felt more relieved when she heard this. The other party's tone was very comfortable. But in order to avoid any accidents, she said, "Are you sure you want it? We have to bear a lot of costs."
The other party said, "I'm sure you want it." and hung up the phone.
Her heart was pounding. She'd made a profit of 30,000 yuan by closing this order, not counting the courier costs.
"Should we still send this out?" My cousin next to me has been paying attention to this matter.
Xu Wenwen thought for a moment and said, "Send it." Then she borrowed some money from a lending platform and placed an order directly with the manufacturer.
She rides her electric scooter to the factory in the suburbs to pick up the goods, which is faster.
There were so many things that I had to count again and again. I was busy all night.
She also gave some extra ballpoint pens, erasers and other things.
The other party must be in a hurry to get such a heavy thing.
She sent it by air freight, the fastest way possible. The express fee alone was 5,000 yuan.
Xu Wenwen stared at the express delivery closely and couldn't sleep that night because of the emergency treatment.
I am even more afraid that my computer will ring and I will find out that the other party only refunds the money!
After waiting for so long, the other party finally received it very quickly after spending a high shipping fee.
Then she heard a ding-dong sound, and her heart tightened.
It feels like being judged.
As a result, I saw that all the money had been transferred into her account.
The other party also gave a good review, which said: The owner is very nice and the express delivery is very fast.
A big stone in Xu Wenwen's heart finally fell to the ground.
Then the computer started beeping.
They all come here to buy notebooks, pens, erasers and the like.
Even Xu Wenwen didn't know what happened.
My cousin was smart enough to say, "Oh, since we sold so many orders, we've suddenly jumped to the top of the stationery category."
The website is recommended by an algorithm.
Her store directly accesses a large traffic pool.
There will also be more exposure.
Others started buying their products thanks to this big customer.
This is better than her spending money on promotion.
A little touched.
Then I saw the live broadcast of Mantianxing Kindergarten.
She was almost possessed by something and went in to take a look. She suddenly understood what was happening in the live broadcast.
No wonder she always felt familiar.
A while ago, Xu Wenwen watched the live broadcast of Mantianxing Kindergarten and also read the news: it said that a popular kindergarten had been opened next door and many celebrities' children were sent there.
She also talked about it with her friends at the time.
But I forgot about it in a flash.
Unexpectedly, she was given a big order. Xu Wenwen directly followed Mantianxing Kindergarten and then started to get busy again.
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