Chapter 18 Administrative Duty Accident
# Chapter 18 Administrative Duty Accident
When signing the "Preoperative Informed Consent Form", Qiao Shiyan and her brother were still hesitant and read it carefully no less than ten times. Qiao Shiyan even wanted to communicate with the hospital staff to modify the terms, but Qiao Shuyan stopped her.
Upon seeing this, Qiao's father took the paper from Qiao Shiyan's hand without saying a word, and signed his name on it decisively without even looking at it, with great enthusiasm.
The brother and sister looked at him in shock, and Qiao's father gave them a comforting smile: "If anything happens to your mother, it will be my responsibility."
The siblings had mixed feelings. Since Sun Xumin was diagnosed, they had been devastated, but they had not noticed that their father was also suffering. But now, it was their father who stepped forward. They had been immersed in their own world and suffered so much in the past two days. When they focused on their father, they realized that he was not in a good mood either, as if he had aged a lot.
The brother and sister looked at each other, seeing sadness in each other's eyes, and said at the same time: "Dad..." But there was no further words.
"No need to say anything," Joe's father raised his hand to stop the two of them, saying, "Your mother has always had good luck, and this time she will be able to turn a disaster into a blessing."
When the "In Surgery" light box went out and the doctor pushed Sun Xumin out, the Qiao family ran up together. Director Liu told them that the operation was successful and that they needed to take good care of the patient and keep the patient in a good mood and mentality, which would help speed up the patient's recovery.
The three of them breathed a sigh of relief at the same time, and their tense expressions and moods finally relaxed.
Liang Yu picked up Yao Dan from the airport and arrived shortly before the operation was over. At this moment, the two of them breathed a sigh of relief when they heard the good news.
Although Sun Xumin did not specifically tell her family about her cancer, there is no such thing as a wall that is impenetrable. After her relatives got the news, they rushed to the hospital one after another, causing chaos in the ward and making it impossible to rest.
The next morning after the operation, Qiao Shiyan was "fired away" by Qiao's father, and Song Hao stayed for one day before Qiao Shiyan let him go home. Yao Dan stayed for two days, because she knew the importance of a person's state of mind during illness because of her own husband's experience fighting cancer, so she comforted her bestie, and later she felt relieved when she saw that Sun Xumin was really open-minded.
As for the relatives in the family, except for Sun Xumin's sister who retired last year and had nothing to do because her children were not around, and she and Qiao's father took turns to stay by her bedside, everyone else just came to visit and show their concern.
Qiao Shuyan had not had a good rest since the day of the medical examination. After the operation, Qiao's father sternly sent him back to work. He was not even allowed to take care of the night shifts, and was only told to go home and have a good rest. Fortunately, Qiao Shuyan worked in the hospital, and he would go to the ward when he had nothing to do during the day. Seeing that his mother was fine, he was relieved.
After staying in the hospital for another three days after the operation, Sun Xumin was discharged. Although Qiao Shuyan's family felt that it was unreasonable to be discharged from the hospital three days after such a major operation, as a member of the hospital, Qiao Shuyan knew the reasons behind this decision very well, so he had to follow the doctor's instructions and complete the discharge procedures for Sun Xumin.
Because the surgery removed Sun Xumin's entire stomach, the postoperative dietary requirements were quite strict. For this reason, Qiao Shuyan's aunt, Sun Xuyou, simply went home to pack up her things and moved into Sun Xumin's home, living in Qiao Shiyan's room to help take care of her sister.
With his father and aunt taking care of the family, and Sun Xumin herself having a good attitude, Qiao Shuyan felt relieved.
In this way, life finally returned to normal.
After his mother's affairs came to an end, Qiao Shuyan's nervous mood gradually disappeared. But just as these things that made him worry disappeared, new worries came again.
——That day, on a bench in the hospital park, he lay on Liang Yu and cried for a long time.
He had not thought much about Sun Xumin's matter in the past two days, but now that Sun Xumin had returned home to recover, he and Liang Yu were living under the same roof again. He felt awkward every time he saw Liang Yu. He couldn't understand why his self-esteem, which he always maintained in front of his parents and sister, would collapse in front of Liang Yu. He and Liang Yu had only known each other for less than half a year, so why did she appear so vulnerable in front of him?
Qiao Shuyan felt that the number of people he had lost in front of Liang Yu was not as much as the number of people he had lost in front of Liang Yu in the first 26 years of his life.
However, as mentioned earlier, as a person with zero experience in love, he couldn't find the answer.
But sometimes, when facing some people, the embarrassment becomes less embarrassing after a while.
It was Qiao Shuyan's turn to work the night shift. When he left the house in the morning, he told Liang Yu that he would be on duty tonight and would not go home. This night shift is rotated once a month. Although it is quite annoying, it is acceptable. This is his third night shift since the Chinese New Year. The first two night shifts were all fine. As the saying goes, first time is new, second time is familiar, Qiao Shuyan was not nervous this time. After following the head nurse to make rounds in the evening, he went back to the duty room to wash up and take a nap.
However, life always likes to surprise people and catch them off guard.
At three o'clock in the morning, Qiao Shuyan was awakened by the phone - the phone on duty was an old-fashioned phone. I dare not talk about its other functions, but the ringtone of the incoming call was comparable to the sound of a disco.
Qiao Shuyan was not a shrewd person, but he was still frightened by the phone call. When he sat up from the bed, he bumped into the bunk above him. He was completely stunned.
Even so, the dedicated Section Chief Xiao Qiao still endured the pain in her forehead and pressed the answer button with tears in her eyes.
The call was from the Hematology Department, saying that a patient's family was making trouble and had almost woken up all the patients on the entire floor, and asked him to come over as soon as possible to deal with it.
The reason why the family members were making trouble was not made clear over the phone. Qiao Shuyan rubbed his forehead, stood up, put on his shoes, put on his coat, and went to the seventh floor of the inpatient department.
There is a corridor between the inpatient department and the administrative building. It was the coldest time of the year. Qiao Shuyan had just come out of the warm bed. As he walked out of the door of the administrative building, he was frozen and trembling. He ran into the inpatient department trembling.
Before he even got out of the elevator, he heard the family members shouting, saying things like "I want you to pay for my life", "You have no medical ethics", "What do you think of the patient's life"... Qiao Shuyan wanted to press "1" to return to the administrative building.
The truth is, he had absolutely no experience in dealing with this kind of thing.
The hospital has never conducted any training on how to handle medical disputes - and the finance department is unlikely to be involved in handling medical disputes.
But it was his turn to be on duty today, so Qiao Shuyan had no choice but to get out of the elevator and walk towards the scene of the trouble.
When the nurse on duty saw him coming, she hurried forward to greet him, looking relieved.
"What's going on?" Qiao Shuyan asked with a frown.
The nurse gave a brief explanation.
It turned out that the patient started to have a high fever at about 2:45. The family called the nurse over and found that the temperature had reached 39.5℃ after taking the patient's temperature. The patient's condition was not good and the nurse could not handle it, so they called the doctor. As a result, no one answered the doctor's phone, and no one was found in the doctor's office or the duty room. There was only one doctor on duty in the hematology department today, and the nurse was a little panicked when she couldn't find him.
The family waited for nearly ten minutes, and seeing that the patient's temperature was still rising, they finally ran out of patience and began to shout hysterically all over the floor, looking for a doctor. However, they did not find a doctor.
If the first-line doctor couldn't be found, the second-line doctor could take over. When Qiao Shuyan was making his rounds at night, the second-line doctor was still there, but in the middle of the night, the elderly at home suddenly had an emergency, so the second-line doctor asked for leave and went home. The nurse had already called, but the second-line doctor had not arrived yet.
Qiao Shuyan was overwhelmed by what he heard. He was alone and not very good at communicating with others. As he was about to reach the family member, his heart rose to his throat and he wished he could turn around right away.
When the family members came forward, the nurse introduced them, saying, "This is the leader on administrative duty today." These words were like a mockery from a tank, and all the hatred was instantly directed at Qiao Shuyan.
The family member looked at Qiao Shuyan as if the bullet had finally found the target. Without waiting for him to open his mouth, he started to curse him like a string of bullets: "Are you the leader? How is your hospital managed? No one cares about the changes in the patient's condition, and just lets him die? Then how is this different from what we do at home? We came to the hospital because we were sick, and now we can't find a doctor. Is this called a hospital? Is this the management style and medical ethics of your so-called number one hospital in the province? Can you be considered a doctor with this? Also, you are a little brat, why are you pretending to be a leader here? Call your dean over! If this matter is not made clear today, no one can leave..."
This person was really angry. Qiao Shuyan wanted to speak several times but didn't get a word in. Later, she seemed to say she was tired. Qiao Shuyan took the opportunity to take a breath and said, "I'm very sorry for giving you a bad medical experience. I understand your feelings and understand that you have a lot of dissatisfaction with us, but the most important thing now is to see the patient's condition first. Our doctor must be here. The head nurse has just contacted the patient's attending physician, and he is on his way from home. Please be patient..."
"Can I be patient? Do you think I'm disturbing you?" The family member started to speak frantically like a machine gun, "What were you doing before? I've been waiting here for almost half an hour, and I haven't even seen the shadow of a doctor! Are all the doctors in your Provincial Second Hospital dead?"
Qiao Shuyan was woken up by his cell phone in the middle of the night, and then he came to deal with this matter. Now his head still hurts, and his brain is almost exploded by the noise. He is also cursing in his heart, where is the doctor on the front line! This place is going to explode, where on earth did he go!
Speak of the devil, the doctor on the front line finally trotted over to the family, and before he could apologize, he was scolded. The doctor made an apologetic expression and gesture, then walked into the ward dejectedly to check on the patient.
Seeing this, the family members realized that the patient's condition was critical, so they temporarily calmed down and followed him into the ward.
However, before one wave of troubles subsides, another wave of troubles arises.
This frontline doctor was a resident who had just completed his training, and his previous major was internal medicine. Although he had also been in the hematology department for two or three months, his professional level was limited after all. When he encountered this patient with acute high fever, and with his family members watching him closely, he was so nervous that he forgot all the relevant medical knowledge, so he quickly took out his cell phone to call the second-line team.
Qiao Shuyan stayed in the ward for nearly an hour before the matter was almost settled.
Because the patient's condition was not optimistic, the second-line doctor came and transferred the patient to the ICU. The family insisted that Qiao Shuyan go to the ICU with him, and when they arrived at the department, they were not allowed to stay with the patient, so they took their anger out on Qiao Shuyan...
Later, Qiao Shuyan learned that the doctor on the frontline had a stomachache at night, and he started playing games while squatting in the bathroom. He wore headphones while playing, and the game lasted for nearly half an hour. Moreover, this person had two mobile phones, one for life and one for work. He put his work phone in the office and set it to vibrate. It was impossible for him to hear the phone while playing games with his personal phone and headphones in the bathroom.
If he hadn't been on duty today, this matter would have had nothing to do with Qiao Shuyan. He was full of grievances, but had no place to vent them, and was extremely depressed.
Back in the duty room, Qiao Shuyan was no longer sleepy. He had done nothing, but he was scolded for ten minutes. Whoever was scolded was emo. He took out his phone and looked at it. It was not even five o'clock yet. He couldn't find anyone to complain to at this time.
So he put down his phone again and felt depressed by himself.
However, five minutes later, Liang Yu's cell phone vibrated. It was a message from Qiao Shuyan.
Qiao Shuyan himself couldn't explain why the first person he thought of was Liang Yu when he encountered something.