Chen Zhe didn't know why Hu Ling insisted that he go back, but he still decided to listen to her.
There were also people from his own supermarket waiting there. After exchanging a few words with them, Chen Zhe drove away.
After returning to the club, Xu Xiaomei came over to inform him that he should go for his shift.
In the current situation, Chen Zhe really has no mind to serve customers. The supermarket is in trouble now, and he wants to wait for the test results to come out.
But we can't stop working, since we've all come back.
Nodding, Chen Zhe changed into his uniform and began working.
His service attitude was noticeably different tonight, and some of the more regular customers could tell.
They weren't allowed to bring their phones while on duty. Chen Zhe kept thinking about the supermarket, and several times he was so distracted that he almost pressed the wrong acupoints.
The service was finally over, and it was almost time to leave work. I rushed to my locker to take out my phone and check it out.
But just as he reached his wardrobe, Mei Xiaoting called out to him, "Chen Zhe, Sister Hu is calling for you!"
"Wait a minute, let me check my phone first..."
Chen Zhe ignored Mei Xiaoting's words. He felt that his phone was definitely going to explode now, and there were bound to be many problems waiting for him to deal with.
But just as I opened the cabinet door and picked up my phone, I heard Hu Ling's voice behind me.
"Quite the airs, are you telling me to wait?"
Chen Zhe turned his head and saw Hu Ling standing in the corridor with her arms crossed, looking at him coldly.
Chen Zhe broke out in a cold sweat.
"Sister Hu... I'm sorry, there's something I need to do at the supermarket..."
"Heh, you get so worked up over such a small thing, what big things can you possibly do?"
"Sister Hu, this is no small matter; many people have suffered from food poisoning..."
"So what?"
Hu Ling remained indifferent, unmoved by these words; "It's someone else's food poisoning, not yours. As long as you're not dead, calm down!"
"this……"
Chen Zhe didn't quite agree with that statement, but he didn't dare to argue with Hu Ling anymore.
"Come to my office!"
"oh……"
Chen Zhe followed behind Hu Ling, glanced at his phone, and sure enough, there were several missed calls.
He was a little worried.
So much so that I almost bumped into the door when I got there.
Hu Ling rolled her eyes; "You're so reckless, close the door!"
"yes!"
Chen Zhe closed the door.
Hu Ling lit a cigarette, sat on the sofa, and crossed her legs. "I asked you to investigate Zhong Bao'er's family. Did you investigate?"
"...This...I haven't had time yet..."
"What kind of work are you doing? You're just ignoring what I'm saying?"
Hu Ling was somewhat displeased.
Chen Zhe began to explain.
"No, Sister Hu, I have some things to take care of today, so..."
So, your matter is more important?
"No, no, Sister Hu, it's about the supermarket. Several people have been diagnosed with food poisoning and are now in the hospital. There are a lot of reporters around..."
"Then what?"
"I just checked my phone and there were a lot of calls. The test results must be in, and I might need to reply to them... I've been busy with this today, so I haven't had time to investigate..."
"hehe……"
Hu Ling sneered; "Looks like I still haven't been able to teach you. You've become such a good supermarket owner that you've forgotten your job!"
Chen Zhe looked distressed; "Sister Hu, this happened so suddenly..."
Hu Ling stubbed out her cigarette in the ashtray.
She looked at him coldly; "Chen Zhe, I don't like listening to excuses, I want to hear results! When can you give me information about Zhong Bao'er?"
"This...how about a few days?"
"I'm giving you two days, which is Thursday at 2:00 PM. I need accurate information."
Chen Zhe felt somewhat embarrassed, but he still agreed.
"Okay, Sister Hu, if there's nothing else, I'll head back now..."
"Wait a minute! Did I tell you to go back?"
"Sister Hu, is there anything else?"
"Your service attitude was not good tonight! Several customers have complained to me that you weren't focused during the massage. Is that true?"
"Huh? Well...maybe, because there was a problem at my supermarket..."
"Enough!"
Hu Ling slammed her hand on the table, her voice becoming stern: "I don't want to hear any more excuses. If there's a problem with your supermarket, then close it down. Remember, you're working for me now! This is my work time, understand?"
"Okay! I understand."
"Also, regarding your supermarket matter, I feel it's necessary to say something about your attitude and methods in handling it."
Finally, they got to the supermarket, and Chen Zhe perked up his ears.
Do you think your approach to this matter was correct?
"Huh? I...I don't know, I just felt that the first thing to do was to reassure the customer..."
"Wrong! You can't succeed if you have that idea!"
"Huh? Why? Sister Hu, didn't you say that everything should be based on the customer's wishes?"
Hu Ling laughed, a cold laugh; "You're really too naive. It seems I need to teach you another lesson. I'll ask you, what did emperors rely on to govern the country in the past?"
"Minister?"
"wrong!"
"The common people? Water can carry a boat, but it can also capsize it, right?"
"Completely wrong!!"
Hu Ling gave two negative answers in a row.
Chen Zhe was somewhat bewildered; "What did you rely on?"
"Two words: 'profit'!"
"ah?"
Hu Ling stood up, lit another cigarette, slowly walked to the window, and opened the shutter to let the moonlight in.
She didn't turn around, so Chen Zhe could only see her perfect profile, like that of a goddess.
"All the art of being an emperor, the art of controlling the people, and the art of maintaining a balance with ministers, boils down to just two words: interests! As long as interests are secure, the emperor's position is secure. Ministers support the emperor because with the emperor, they can be promoted and ennobled; powerful families support the emperor because the emperor's rule allows them to collect rent and live peacefully; and the common people support the emperor because the emperor can protect them from war and allow them to cultivate their land in peace..."
"The same applies to doing business. As long as your interests are aligned, your company will be fine. Tell me, what are you worried about now?"
"I...I'm worried that a scandal might affect the supermarket's operations..."
"Heh, scandal? Which company doesn't have scandals? As the backbone and leader of the supermarket, do you expect me to personally handle every single scandal that arises?"
"This...I think it will make us seem more trustworthy..."
"The so-called integrity has been shaken after the mass poisoning. I dare say that no matter what your test results are now, people will not believe you."
"This... at least it will put their minds at ease, right?"
"Peace of mind? Whose peace of mind are you trying to put in?"
"The customer's heart."
"Customers are the least reliable thing. What you should be doing right now is reassuring your employees, understand?"
"I don't understand!"
"What don't you understand?"
"Now that something like this has happened, shouldn't we reassure our customers so that our employees can feel at ease in the future?"
"Hehe, no! Clients are a forgetful bunch, and they come and go without any fixed targets. On the contrary, your employees are fixed. Now that something like this has happened, you should give them confidence and let them believe that you are fully capable of handling this matter, instead of showing some panic when something happens!"
Hu Ling turned her head and looked directly at him.
"I...didn't show any panic. I tried my best to control my emotions when I went there."
"Heh, only you think that way. Your employees don't think that way. They see you rushing in and rushing out. Do you think they'll think this boss is capable?"
"this……"
Chen Zhe suddenly realized that the way the employees looked at him when he left was a little strange.
"Chen Zhe, it's true that you're thinking from the customer's perspective, but the premise is that you need to ensure your own stability. You need to show that you have absolute confidence and that one phone call is all it takes!"
"Please enlighten me, Sister Hu!"
Chen Zhe had already realized that Hu Ling was giving him advice.
"Call Wang De right now. No matter what the outcome is, you will make a one-time compensation, and it will be three times the amount!"
"Huh? If that's the case, what if those people deliberately try to scam me after seeing that we've lost money? Some people might deliberately set up a trap to harm us if they see an opportunity to profit from it."
"Hehe, that's exactly the effect I wanted. Besides calling him to demand compensation, tell him that all items at Zhe Shang Zhe will be sold at a 30% discount tomorrow! And if there are any food problems in the food area, we'll compensate you tenfold!"
Hearing this, Chen Zhe was even more shocked.
"Hu Ling, isn't this too risky? Putting aside how much we'll lose, will people still dare to buy our products after seeing the news?"
Why wouldn't you dare?
"Because our stuff has security issues..."
"Heh, you underestimate them. For profit, many people aren't even afraid of death!"
"Okay! I'll do as you say!"
Although Chen Zhe felt it was too risky, he trusted Hu Ling's experience.
I immediately called Wang De.
Wang De seemed to have been waiting for this call for a long time. After answering the phone, he became anxious. "Brother, you finally called! I have something to tell you. The test results are in, and our food is perfectly fine. Should we hold a press conference to prove this?"
"No! Brother Wang, we'll compensate! No matter what the outcome, we'll compensate for this. Not only will we compensate, but we'll compensate three times the amount. The same goes for the hospital medical expenses. Also, tomorrow we'll put up an ad that all items in the supermarket will be sold at a 30% discount. If there are any problems, we'll continue to compensate, especially for the food and beverage area, where we'll compensate ten times the amount!"
Wang De was stunned when he heard this.
"Dude, are you crazy? Do you want to bankrupt our supermarket? No way!"
"Brother Wang, just do as I say. I'll take responsibility for anything that happens. Also, tell the employees that anyone who works overtime today because of this will get triple pay!"
These words made Wang De even more furious.
"Oh my god! Bro, you must be crazy! Our supermarket is finished!!"
...
Continue read on readnovelmtl.com