"See, I told you it was Taobao, but you didn't believe me. You wasted your money."
"Boss, why don't you reimburse me? It's not much money, otherwise I'll seem like a complete idiot."
"If I reimburse you, wouldn't I become that unfortunate victim?"
"...Alright then."
Now that we've confirmed it's a store run by Taobao, things are much easier.
"Old Huang, now the enemy is in the open, and we're in the shadows. You know what to do, right?"
"I don't know."
"You idiot, of course we should deal with it!"
"Boss, just tell me how to do it. My brain is still reeling from the money you swindled me out of and it's not working yet."
"Can't function properly, huh? Then I'll deduct your bonus for this month. Anyway, your brain isn't working properly, so you probably won't be able to react so quickly."
"Hey, hey, no, no, boss, I was wrong, but I really can't think of a solution. I can't just close his shop, can I?"
"That's definitely not allowed. We're the platform, and we're here to protect the interests of legitimate merchants. How can we do that? But what if the other party is not legitimate? For example, if they're reported for selling counterfeit goods, or complained about for selling substandard products, or they get involved in brand disputes, right? After all, we also need to protect the legitimate rights and interests of consumers."
"Boss, it has to be you. Jack Ma is incredibly unlucky to have met you."
"How can you say that? This is called fate, okay?"
"A tragic fate, perhaps."
"Get out, get out, get out!"
Pinduoduo quickly issued an announcement.
"To protect consumer rights and maintain a healthy and orderly online shopping environment, Pinduoduo will soon launch a special campaign to rectify product quality issues. If consumers encounter products with quality problems, please contact us immediately, and we will definitely deal with them seriously."
The announcement was sent to the entire internet; it wasn't just seen by Pinduoduo users, but also by users of other online shopping platforms.
Naturally, the owners of those online shopping platforms also saw it.
They were all a bit confused. What was Pinduoduo trying to do? As we all know, an online shopping platform can never completely eliminate counterfeit and substandard goods.
It's not because the technology isn't advanced enough, but because the profits aren't sufficient.
For online shopping platforms, as long as you can complete a transaction on my platform, it doesn't matter if it's LV or LU, ADIDAS or AIDDAS, what does it have to do with me?
It is your brand's interests that are harmed; at most, I am only responsible for inadequate supervision.
Moreover, to be honest, unless someone reports it, nobody cares about these things.
Of course, the premise is that counterfeit goods are sold at counterfeit prices, not at genuine prices. That's not counterfeiting, that's fraud.
So they couldn't understand why Pinduoduo would issue such an announcement. Given Pinduoduo's size, it's inevitable that there would be counterfeit and substandard goods.
Sure enough, as soon as the announcement was released, Pinduoduo's customer service team was immediately busy.
Countless people flooded in to report that they had bought counterfeit or substandard goods.
Even people who bought counterfeit goods on Taobao are reporting them on Pinduoduo. Customer service said that people really do laugh when they are extremely speechless.
However, Pinduoduo has already established a complete reporting process.
First, ask the whistleblower to provide the order number and recipient information.
After verification, the formal reporting process will begin.
Before the formal reporting process begins, there is a very special classification process.
That is, if the reported store name is Taobao flagship store, then the maximum penalty will be imposed according to the content of the report, and if necessary, the police can be called directly.
If it's another store, then handle it as normal, try to communicate with both parties as much as possible, and strive to resolve the issue through compensation.
Moreover, this classification process is strictly confidential, and all customer service personnel have signed confidentiality agreements. Anyone who leaks it will face a lawsuit from the notorious... no, I mean, the legal team of Star Technology, the representatives of justice.
Of course, there must be rewards as well as penalties.
For each complaint against Taobao's flagship store that is handled, a cash reward of 200 yuan will be given directly.
Not long after, customer service received a complaint about Taobao's flagship store. The complaint stated that the garbage bags they bought were of very poor quality, and they would break if they were filled with even a little bit of garbage, scattering it all over the ground.
When Pinduoduo's customer service staff heard that the complaint was against Taobao's flagship store, their eyes lit up. They didn't even bother to type and just made the call.
"Hello, this is Pinduoduo customer service. How can I help you?"
"I want to report Taobao's official flagship store! The garbage bags I bought from them are of very poor quality; they tear easily and are completely unusable, and they won't give me a refund!"
"Okay, ma'am, we have registered your complaint. Please tell us your request."
"I demand a refund!"
The customer service representative exclaimed, "That's it? Garbage bags only cost a few dollars! Can't you have any self-respect?"
"Madam, Pinduoduo is currently conducting a special campaign to crack down on counterfeit and substandard goods. The penalties for substandard products are very severe. I saw that the garbage bags you bought only cost 3.22 yuan after the discount. If we only refund the money, wouldn't the compensation be a bit too little?"
Upon hearing this, the other party exclaimed, "Huh? There's such a good thing? There really is an online shopping platform that stands on the side of consumers?"
So she thought for a moment and tentatively said.
"Thirty?"
"Madam, after hearing about your experience, I feel just as angry as you do. What kind of garbage bag is it if it can't hold garbage? This is no longer just a case of substandard products; it involves an entire supply chain! Where were these garbage bags produced? Did the production process meet national standards? Did they pass fire safety inspections? Did they meet environmental protection standards? I think it's necessary to investigate all of these."
The other party was stunned. "Damn, does your platform have a grudge against this store? This is too much for an ordinary person like me to handle."
"Ah... isn't this a bit too much? I only wanted to compensate three yuan and twenty-two cents."
"Madam, I just applied to my supervisor. If the complaint is successful, we will give you an additional 3,000 yuan in compensation. Is that acceptable to you?"
"Three thousand?! That's great! Of course it's great! I always felt there was something wrong with this factory. Investigate it, investigate it thoroughly!"
"Okay, ma'am, then we at Pinduoduo will now officially become your agents in this complaint. Is that alright? Of course, no matter how much the other party pays in the end, we will pay you 3,000 yuan in compensation."
"Okay, I agree to let you handle this complaint. Money is not important; the main thing is to prevent more people from being harmed."
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