Therefore, what Xu is facing now is how to restore its collapsed reputation.
No company would like to see a long-established enterprise become the target of public criticism overnight.
As Xu Nanzhi finished speaking, Xu Shiqing spoke again with a mocking tone, even blaming her: "Oh, you only found out this morning? You know, we've been busy since last night until now, and Vice President Nan has been really free."
Xu Nanzhi didn't even look at Xu Shiqing: "Director Xu, I think our focus now should be on how to help Xu Corporation overcome this difficult time and turn around the company's brand image, rather than expressing your personal opinions here."
This was said neither humbly nor arrogantly, but it made Xu Shiqing seem a little too fussy.
With a cold snort, Xu Shiqing said: "Then what do you have in mind?"
Xu Nanzhi didn't say anything, which made Xu Shiqing even more annoyed.
He was about to say something, but the director who had just asked Xu Nanzhi tried to smooth things over: "Okay, we're here today to discuss solutions."
Then he looked at Xu Nanzhi with a hint of politeness in his tone. He could see clearly that this Vice President Nan was a man with his own ideas. Now that Xu's group had threatened his actual interests, it was most important for him to say a few good words so that the group could smoothly get through this crisis. Otherwise, his shares would be no different from being thrown away.
Xu Nanzhi looked at the person who was speaking, Director Li, who was a well-known good guy in the company. He also held a larger stake than others, with 8% of the shares, so he naturally cared about these things.
Xu Nanzhi smiled at him and said, "Mr. Li, you're too kind. What good ideas do I have? I just think that if we all work together, there will always be a way to solve it."
"First find out the reason why the problem occurred, then prescribe the right remedy. I believe that no matter what the problem is, it can be solved."
Xu Shiqing couldn't help but roll her eyes after hearing this. In her opinion, what Xu Nanzhi said was just some empty talk.
Anyone can make high-sounding remarks, but if they can't come up with practical solutions, it's all nonsense in today's situation.
It was obvious that Xu Nanzhi did not agree with him, and a hint of embarrassment flashed across Mr. Li's face.
At this point, someone else in the room spoke up: "What's the problem? What could it be? Didn't the trending searches clearly say there's something wrong with our product?"
"It's an ingredient problem. As for the purchasing department, they're responsible for the company's goods. Now that there's a problem, it's natural to look for the cause on them."
The head of the purchasing department naturally disagreed with this and immediately retorted, "What's our problem? Everyone knows that most of the company's products were negotiated by you executives. We're just going through the motions. You all acted so relaxed when we negotiated the contract, and now that something's gone wrong, you want us to take the blame? Don't even think about it."
Seeing that the two were about to fight, Xu Kui said, "Alright, stop arguing. Now it's not about who is responsible for being drunk, but how do we get through this crisis?"
"I had the product in question taken for testing last night, and the results were indeed as the netizens had reported. However, we absolutely cannot admit to something this serious."
After this was said, someone chimed in, "That's right. If we truly admitted to the problem with our product, I'm afraid it would be impossible to reverse the situation. So now we're trying to calm down the online public opinion and minimize the losses from those who allegedly experienced negative effects from using our product."
"If you ask me, they're after money. Otherwise, why didn't they expose the news earlier? Now that it's become a hot topic online, they're taking advantage of it and coming to us to demand an explanation."
"Besides, it's just an allergic reaction. Who knows if it was caused by using our product or if it was due to some other issue on her part?"
It seemed that he was getting more and more excited as he spoke, as if he had already put all the blame on the accusers, as if this could exonerate Xu.
Xu Nanzhi's eyes flashed with sarcasm, and he said, "Director Liu, you're being a bit too self-righteous. I've already said that our product does have problems, and yet you just said that those who experienced facial redness and swelling after using the product were just trying to extort money. I'd like to ask, who would risk their own face for an uncertain sum of money?"
"Consumers buy our products because of our reputation and what they seek is a guarantee, but now, even this is not done well."
Before he could finish, Director Liu spoke up, "What does Vice President Nan mean? You're not going to admit that it's all our product's fault, are you? If you do that, I doubt we'll have a good reputation in the future."
Director Liu is Xu Kui's man, and he believes that what he said is Xu Kui's idea. From his words, Xu Nanzhi roughly understood Xu Kui's attitude towards this matter. He wants to solve it, but does not want to admit that there is a problem with the company's products. He is afraid that the problem with the product is inseparable from Xu Kui.
Ignoring Director Liu, Xu Nanzhi looked at everyone and said, "Everyone, I just got here and I have something to ask."
At this point, Xu Nanzhi paused. "Since the test last night confirmed that it was a product problem, then why did they put the returned product into use in the first place? Who agreed to the problem?"
This statement hit the nail on the head, and there was a moment of silence at the scene.
Finally, Xu Kui spoke up, "Nanzhi, you know that this product has been handled by many people from research and development to market launch. If any of these steps go wrong or someone takes advantage of it, there will be accidents."
"There must have been no problems with our initial product development, but it's impossible for us to strictly control every step during production and even packaging. There will always be omissions. Who knows, this is how Confucius was caught."
Then he changed the subject: "Of course, what Director Liu just said is just one possibility. There may be some people with ulterior motives among these victims."
Xu Nanzhi sneered: "Boss Xu is really thoughtful about this matter."
This was full of irony. A hint of embarrassment flashed across Xu Kui's face. He clenched and unclenched his hands on his legs, and nodded with a dry laugh.
"I think Mr. Xu's suggestion is a good approach. After all, this way, we are just a case of poor supervision. Besides, only a small number of people have some minor problems after using the product."
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