Bai Lu smiled and replied, "Don't worry, I've already contacted them. It's a near five-star hotel with complete facilities that can fully meet their needs for holding a meeting. The hotel will also provide two luxury buses to serve them throughout the trip."
"Sister Bai Lu, I really trust you with everything you do... If it weren't for you overseeing this inn, I wouldn't dare take this job... Sigh, the men in our inn are completely unreliable; they're all brave but lack strategy. When it comes to matters involving outsiders, they're all useless."
The three of us, heavy smokers, surprisingly blew smoke at Yang Sisi as a warning. We disliked her stirring up trouble in the inn with her "feminist" thinking.
As Yang Sisi waved away the smoke, she cursed at us. After she calmed down, she said to me in a mysterious tone, "Michael, my cousin is coming along this time too. Don't you feel like you're facing a formidable enemy?"
"Since they're here, they're guests. Why should I treat them like enemies?"
"Tch, stubborn as a mule!"
Just as I was about to retort, her phone, which she used to contact customers, rang. She gestured for me to be quiet while answering the call.
We thought it was just a routine inquiry call, but Yang Sisi's expression grew increasingly serious, and she said to us, "Something's happened. Our customer has been detained by an unlicensed taxi driver."
"Explain what happened."
"The guests came from Lijiang. For convenience, they took a black cab from Lijiang back to Dali... The black cab took them to a guesthouse in the old town and then asked them to cancel their booking with our guesthouse online and stay at the guesthouse they were taken to, otherwise they would have to pay an extra 500 yuan per person for the trip. The guests obviously didn't want to pay, so they called us."
Bai Lu said, "We should have called the police first. Calling us won't have helped."
“They dare not call the police for fear of retaliation. The unlicensed taxi driver knows they booked our guesthouse, and the police can't follow them 24 hours a day.”
Bai Lu frowned and said to us, "If a black cab driver dares to collude with an inn to do this, he must have someone backing him up. I suspect that inn is not simple... In business, harmony is paramount, so let's not cause trouble." After a slight pause, she added, "I suggest we cancel this fare and give the customer some compensation."
"No, since we've already accepted the order, they're our guests... Put yourself in their shoes. If you encountered something like this while traveling, wouldn't you be upset?... Also, don't forget our original intention in running this inn: we're people-oriented, sincerely waiting for every guest who comes to our inn, instead of shrinking away at the first sign of trouble. That would be a disservice to the name we gave our inn."
After I finished speaking, I said to Yang Sisi, "Put the phone on speakerphone, I'll talk to the customer."
Yang Sisi quickly did as instructed, and I then said to the guests on the other end of the phone, "Don't be nervous, our inn will handle this. You give the phone to the unlicensed taxi driver, and I'll talk to him."
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