If something happens to the Platinum Hotel, she will have no chance to turn things around.
While serving food in the kitchen, Lin's mother called out to Lin Xiaoran, who was sitting at the dining table outside, "Xiaoran, call your father and ask him when he's coming back."
"Okay." Lin Xiaoran agreed, picked up her mother's phone, and casually popped a vegetarian meatball into her mouth.
Before I could even make the call, my attention was drawn to a news notification on my phone.
Lin Xiaoran ran to Jiang Hailang, who was still sitting on the sofa chatting enthusiastically with his group of friends. "President Lang, something's happened!"
"What's wrong?"
"Check the trending topics."
As Lin Xiaoran spoke, she grabbed Jiang Hailang's phone from the coffee table and unlocked it using the six-digit password he had told her before.
Jiang Hailang uses the same password for his mobile phone and the door lock at home.
The news about the mass food poisoning incident at the Platinum Hotel has been pushed to the top of the trending searches, and in addition to the text reports, it also includes some videos taken in the hospital emergency room.
Lin Xiaoran and Jiang Hailang exchanged a glance, then she tossed her phone back to Jiang Hailang and ran back to her room to get her backpack.
When she came out again, she ran and shouted towards the kitchen, "Mom, I have to go out urgently. You don't need to wait for me to eat."
Jiang Hailang had already said goodbye to his friends. After getting up from the sofa, he apologized to Lin's mother, who had come out of the kitchen to find out what had happened: "I'm sorry, Auntie, I have something urgent to attend to today. I'll leave now and come back another day."
Before he could finish speaking, Lin Xiaoran rushed over, grabbed his arm, and pushed open the door, running out of the room.
On the way, Lin Xiaoran used Jiang Hailang's phone to call Song Yunxi. The other end of the line was noisy, and Song Yunxi told Lin Xiaoran at almost the loudest volume that she and President Mu were already at the hospital.
A little over an hour ago, Song Yunxi got up to get something to eat with Mu Chen. She habitually opened the hotel staff WeChat group and found that everyone was discussing whether there was a problem with the hotel's food that caused food poisoning.
During dinner, a guest vomited while eating in the restaurant. Manager Xue of the hotel's catering department immediately arranged for a vehicle to take the guest to the hospital for treatment.
Because this was an isolated incident, and it could be due to the guest's own physical condition, Manager Xue and the other guests did not pay much attention to it.
However, shortly after the meal, the hotel switchboard received a series of calls from guests who reported symptoms of vomiting, abdominal pain, diarrhea, and general weakness, requesting the hotel to arrange transportation to the hospital for treatment.
Song Yunxi and Mu Chen hurried downstairs. Several guests were already sitting on the sofas in the hotel lobby, and people were constantly rushing to the restrooms. The lobby manager said they had already called the emergency center, and everyone was waiting for the ambulance.
Mu Chen turned to Manager Xue, the food and beverage manager and head of the hotel's emergency response team, and asked, "What's the situation now?"
Manager Xue said, "It's not clear yet. First, a guest vomited while dining at Qingcuixuan. Because it was an isolated case, we arranged for him to be rushed to the hospital. Now, these guests are falling ill one after another after returning to their rooms. I have ordered a self-inspection of the entire restaurant and sealed all the food and ingredients."
Song Yunxi asked, "What food did these guests eat?"
"This is their menu for tonight," Manager Xue said, handing over a photocopy of the order, which listed some of the usual dishes.
"Are these a group of guests?"
"Yes, it's a conference group. But you see, other guests also ate the same dishes they ordered last night. We also asked the housekeeping department to check with some guests in their rooms, and so far, apart from the conference group, no other guests have shown similar symptoms."
As soon as Manager Xue finished speaking, the sirens of ambulances blared outside the door.
"Regardless of whether the guests in this conference group show symptoms or not, reassure them first, and then arrange for them to go to the hospital for examination. Other guests who ate the same food last night should also be closely monitored, and if any of them feel unwell, they should be taken to the hospital immediately. The hotel must ensure the personal safety of its guests. In addition, you should conduct self-checks at the hotel and receive the necessary assistance from the health department."
After giving instructions to Manager Xue, Mu Chen stepped forward and personally helped the patient into the ambulance with the medical staff.
Then, he said to Song Yunxi, who was following behind him and about to get into the passenger seat, "You stay at the hotel and rest. This is not within your job scope. I will handle it."
Song Yunxi said anxiously, "This is my job. If there is a major food safety incident at the hotel, my new brand might not be able to succeed." After saying that, she opened the passenger door.
Mu Chen glanced at her but didn't say anything more. He drove after the ambulance straight to the hospital.
The hospital's emergency department is already busier than other departments, and the arrival of more than a dozen food poisoning patients at once made things even more chaotic.
Song Yunxi sat on a bench, listening to the noise around her while browsing the internet for related news.
Well-known brands like Platinum Hotels are under the scrutiny of netizens for their every move. Just over an hour after the food poisoning incident, countless reports have already appeared online.
Although the situation is still unclear, most netizens assume that the hotel food was either unclean or made with expired ingredients. This is because most previously reported food safety incidents have involved these two scenarios.
Some people mocked, "So what if it's a five-star hotel? The food is so expensive, isn't it still unclean?" Others were cynical and directly cursed capitalists as heartless, saying that they must have fed the guests expired food again.
Some are calling for a thorough investigation, while others are demanding that Platinum Hotel suspend operations for rectification. Only a very small minority of rational voices say they will refrain from commenting before the matter is fully clarified and will wait for further developments.
Just as Song Yunxi was frowning and trying to think of a solution, Tantai Yi called: "What's the situation on your end?"
"Mr. Mu and I are already at the hospital. The guest is receiving treatment and undergoing epidemiological investigation. We will collect samples from the hotel for testing and analysis after the investigation is completed."
What are your thoughts?
"I looked up some information online, and food poisoning usually has an incubation period, generally ranging from a few hours to two or three days. But today, the first customer who showed symptoms of vomiting was eating dinner. In other words, the food had not yet been digested by the stomach and intestines, and the symptoms of poisoning had already appeared, which is inconsistent with the time frame of ordinary food poisoning."
Moreover, they are a tour group and have been out all day. We don't know what they ate for lunch or any snacks in the afternoon. I also looked at their dinner menu, which consisted of standard hotel dishes, and other guests ate the same food without experiencing any symptoms.
Therefore, I don't think their food poisoning was necessarily caused by having dinner at the Platinum Hotel.
"Okay. Keep an eye on the online reports, and collect evidence immediately if there is any malicious manipulation of public opinion. The hotel should not issue any statements yet. I'm on my way to the airport, and we'll discuss the public relations strategy when I arrive later."
Song Yunxi nodded. "Yes. Thank you for your hard work."
It seems she was right. If a food safety incident occurs at the Platinum Hotel, it will directly affect Ms. Chi's afternoon tea and may even prevent the launch of the new brand.
Therefore, even though Tantai Yi was collaborating on a new brand project, he rushed over anxiously after the incident at the Platinum Hotel.
Mu Chen handed over bread and milk. "Eat something first."
They set off from Hangzhou that morning. Mu Chen managed to eat something on the plane, but Song Yunxi hadn't eaten anything yet.
Song Yunxi took the bread and asked while eating, "How is it?"
“Most of the guests have mild symptoms, and the doctor said they can recover in two or three days. The health department has also sent people to the hotel to collect samples, but the laboratory tests will take 48 hours, so we don’t know the situation yet.” Mu Chen said as he helped Song Yunxi insert a milk straw.
Lin Xiaoran ran through the crowd and rushed to Song Yunxi. "Unnie!"
Why are you here?
"With such a big incident at the hotel, of course I had to come. Didn't you say that everyone and every department in the hotel is in the same boat?"
Song Yunxi nodded. "That's right."
After rejecting the 400 million won offer, she placed all her bets on the Platinum Hotel. If the Platinum Hotel were to fail, she would have no chance to turn things around.
Lin Xiaoran sat down next to Song Yunxi and took out her own cookies from her bag to eat. When she came in, Jiang Hailang said she hadn't eaten, so he bought her cookies and a drink at the convenience store near the hospital.
The two finished their dry rations in silence. Song Yunxi stood up from the bench and said to Lin Xiaoran, "Since you're here, let's get to work."
Lin Xiaoran nodded. "Hmm." Her expression was solemn, as if she were preparing to go into battle.
Although medical staff and health departments will conduct epidemiological investigations on patients, they themselves cannot be idle; they also need to conduct epidemiological investigations.
If, as Song Yunxi analyzed, the guest did not suffer from food poisoning at the Platinum Hotel, but ate something elsewhere and just happened to be past the incubation period before developing symptoms at the Platinum Hotel, then they could find a way to clear their name.
Mu Chen and Jiang Hailang were communicating and negotiating with people from the hospital and health department respectively, and also visited guests who had received treatment or had been transferred to wards in their capacity as leaders of Platinum Hotel.
Song Yunxi and Lin Xiaoran, carrying notebooks, went to inquire about the situation of some guests who had milder symptoms and were receiving intravenous infusions or under observation. They asked them about everything they had done throughout the day, from when they left the Platinum Hotel after breakfast until they had dinner at the hotel in the afternoon.
This is a high-level conference delegation organized by a medical device company. The eighteen participants are all relevant leaders from medical institutions or departments across various regions. Their purpose is to inspect the company's medical devices and conduct academic exchanges.
A few days ago, this group visited medical device companies or held meetings in meeting rooms rented at the Platinum Hotel. Today is the last day of the conference tour, and the organizers have arranged a sightseeing tour of famous attractions in Lancheng. A travel agency called Chenlong has arranged transportation and guides for the guests. They had lunch at a relatively upscale restaurant near the scenic area.
Song Yunxi looked up this restaurant online. It's famous for its wild game and has received rave reviews on review websites. Diners' comments are unanimously positive: fresh, delicious, tender...
Unfortunately, when she called the phone number she found online, no one answered; it must have already closed for the day.
Song Yunxi asked a guest who was under observation, "Do you have the tour guide's phone number?"
"Yes." The kind-looking middle-aged man pulled out a number from his phone and handed it to Song Yunxi.
When we went out to play in the morning, the tour guide specifically reminded everyone to write down his mobile phone number so that we wouldn't get separated and unable to contact him if we got lost in the scenic area.
"Thank you. Please get some rest." Song Yunxi pointed to the other staff members from the Platinum Hotel who had come to help at the hospital: "We have many hotel staff here. Just let us know if you need anything."
Afterwards, Song Yunxi left the emergency room and stood in a quiet spot outside to call the tour guide.
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