On this day, the entrance to Qimingxing was completely blocked.
The gatekeeper was terrified.
If it's a legitimate need, then so be it.
But when the gatekeeper saw more than a dozen farmers pulling a broken and twisted tricycle to block the gate, he suddenly realized that things were probably not so simple.
Even a fool could see that this was definitely a case of someone buying a Qimingxing tricycle and then experiencing some unpleasantness during its use.
Look at these dilapidated tricycles, where is the glory they had when they left the factory?
It looked exactly like it had been picked up from a garbage dump.
Therefore, we can see that they have come to the Morning Star to demand an explanation!
Knowing he couldn't handle the situation, the security guard quickly reported it to the company, asking them to send someone to resolve it.
A short while later.
Wu Changfeng, who was in charge of the production workshop, and Wang Liang, the newly established after-sales department manager, rushed to the entrance.
Wu Changfeng remained calm.
Although there are strict testing requirements for tricycles before they leave the factory, there are always some that escape the test.
It's understandable that various problems may arise during use.
It's solved.
But Wang Liang was somewhat flustered.
Looking at the pile of junk put him under immense pressure.
What does after-sales service entail? It not only solves customer problems, but also soothes customers' anxieties.
If there are complaints, it means the after-sales service was not done well.
Wu Changfeng even told Wang Liang that after-sales service is not just about repair technology, but also about dealing with customers and handling interpersonal relationships.
Some people have strong public relations skills; even if their equipment is broken for a month, their customers don't complain.
Some people have poor public relations skills; if their equipment breaks down for a day, they start swearing and cursing.
Wang Liang swallowed hard as he faced the farmers' menacing arrival.
The time to test myself has come.
But... why does that damaged tricycle look so unfamiliar?
They look the same, but something just feels off about them.
But he didn't think much of it; the chatter of more than a dozen farmers was just too noisy.
Calm them down and let them calm down before talking.
Wang Liang first went to the farmers to find out what was going on.
Wang Liang asked with a forced smile, "Um... what's the situation now?"
A man named Xu San angrily shouted, "What's going on? Can't you see for yourself?"
Xu San pointed at the tricycle on the tractor and said, "Look! This is the tricycle you sold to us farmers! After only one week of use, the rear axle collapsed, the engine exploded, and even the trailer can be welded apart. Aren't you ripping us off? You have to give us an explanation!"
Wang Liang tilted his head and asked, "Where are you from?"
"What does it matter where I'm from?" Xu San said forcefully. "What, just because I'm not a local, does that mean I can't ask you for an explanation?"
"If that's the case, don't sell to us in other provinces!"
Wang Liang shook his head: "No, that's not what I meant. I just wanted to get some information. As long as it's a tricycle from our factory, we'll definitely take care of it."
Xu San snorted, his dark cheeks twitching slightly: "We are farmers from the neighboring Hexi Province."
Wang Liang said "Oh," and then said, "Let me see what caused the problem with the tricycle, and we'll solve it one by one. Let's not crowd around the entrance anymore; let's go to the rest room and get some water."
Xu San said impatiently, "No need for that. We came all this way to see how you're going to solve this. We paid real money for these tricycles; they're all valuable assets!"
"Either replace it or give us a refund; we definitely will not accept repairs."
Wang Liang waved his hand: "That's something we can discuss."
After calming the farmers down, Wang Liang turned around and led his men onto the tractor to check the condition of the tricycle.
quite a while.
Wang Liang jumped down, shook his head and sighed, then said to Wu Changfeng, "Boss, this is a bit difficult. Most of them are rear axle fractures, and a few are engine failures."
"Was it caused by them deliberately overloading?"
Wu Changfeng circled the tricycle below, squinted, and said ramblingly, "It looks pretty much like it."
"ah?"
Wang Liang sensed that Wu Changfeng's words had a hidden meaning, but he couldn't quite figure it out for the time being.
Wang Liang originally intended to have someone unload the damaged tricycle.
As for after-sales service, we'll repair what needs repairing, and if we just spray paint it, we can still sell it.
But Wu Changfeng stopped this behavior.
Wang Liang asked in confusion, "Big Boss, you..."
Wu Changfeng said, "Go and call Xie Hongtao from the Legal Department, and bring his camera with you."
Wang Liang was confused. What did this mean?
A short while later.
Xie Hongtao arrived with his camera slung over his shoulder.
Since joining Qimingxing, he's had absolutely nothing better to do.
Today, it was the big boss who summoned me, and I immediately ran over like a little puppy.
Xie Hongtao rubbed his hands together and asked, "Boss, what's up?"
Wu Changfeng pointed to the tricycle on the tractor and said, "Take a picture."
Xie Hongtao nodded, "I'll do whatever the boss says."
Then, Wu Changfeng instructed Commander Wang Liang: "Sir, show us the vehicle identification number."
Wang Liang's eyes widened suddenly.
It seems they guessed what Wu Changfeng meant.
No wonder I felt a little awkward looking at the tricycle.
Although they look the same, something seems off about them.
Now it dawned on me that this was most likely not a tricycle produced by Qimingxing!
Someone is imitating it!
Wang Liang called for his men to lift the truck bed and check the chassis number.
Upon investigation, it was discovered that the vehicle identification number (VIN) and the manufacturing record did not match at all!
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