We arrived at the factory.
Wu Changfeng first organized employees to learn the assembly process.
How to collect materials, who to get the signature, how to keep records, etc.
The assembly process was also explained in great detail.
With Huo Jiaqi providing additional details, the process went very smoothly.
There are not many steps involved in assembling an electric toothbrush.
The toothbrush head is readily available; it's just that a replacement slot has been added.
Then, wires are laid inside the plastic casing, and electronic circuit boards, motors, and batteries are installed. Finally, the plastic casing is sealed.
Then you can conduct a waterproof test.
All raw materials have arrived.
Wu Changfeng and Huo Jiaqi followed the assembly line, inspecting each step.
The quality inspectors followed behind.
They didn't know how to do quality inspection either, but fortunately Wu Changfeng was there to guide and teach them.
As the assembly line started, the first electric toothbrush was assembled.
Wu Changfeng frowned, looking at it with disdain.
"No, the glue is oozing out here, the button is stuck, and there's a problem with the toothbrush head slot. It will take a lot of force to pry it off."
"Also, the charging back cover is too loose. The screws aren't tightened properly and are sticking out."
Wu Changfeng pointed out more than a dozen flaws.
With a loud thud, the electric toothbrush was slammed to the ground and shattered instantly.
The employees were dumbfounded.
If it's not up to standard, you can rework it. Why waste it and break it?
Wu Changfeng said with a serious expression, "Although this is our first time assembling, I can understand that we lack experience, but we must take it seriously!"
"Anyone who doesn't take this seriously will end up with this electric toothbrush!"
Wu Changfeng's domineering gaze swept over all the employees.
The worker was so frightened that he kept his head down.
Wu Changfeng whispered to Huo Jiaqi, "Clean up all the scraps later, order a transparent box, and put it in a conspicuous place for others to see."
Huo Jiaqi initially didn't understand what Wu Changfeng meant.
It was only then that I realized what had happened.
Holy crap!
That's so sneaky!
First, someone smashed a refrigerator; now, Wu Changfeng, you're smashing an electric toothbrush!
You're such a good actor.
This clearly tells customers and workers that our quality requirements are just that high.
If it’s not up to standard, there’s no need to rework it, just smash it!
Anyone with such a high standard of quality deserves a thumbs up.
Production then continued.
This time, Wu Changfeng did not follow the flowing water.
Instead, they waited at the shipping terminal, with the team leader and quality inspector following them throughout the entire process.
This inevitably led to arguments between the quality inspector and the team leader.
The team leader and workers thought the quality was acceptable, but the quality inspector thought it was not.
The commotion reached Wu Changfeng.
Wu Changfeng didn't even look at it, and immediately fined the team leader 3 yuan.
Then they fined the quality inspector 1 yuan.
Both sides were dumbfounded.
We came to discuss product quality issues with you, so how are you going to punish us?
Wu Changfeng said, "First, quality inspection is under my direct jurisdiction. If there is a problem with the product, we should not argue about it, but solve it!"
"Secondly, as I mentioned before, we have a light-activated system. If any step in the process malfunctions, we simply press the red light, and the entire production line must stop to inspect all passing components."
"What are you doing?" Wu Changfeng asked the quality inspector. "Why aren't you pressing the light? Why are you arguing instead?"
Wu Changfeng slammed his fist on the table: "Procedure! Follow the procedure! Not personal will!"
"When it comes to product quality, we must abandon personal subjective opinions; one is one, and two is two!"
"Do you understand?"
The team leader and quality inspector were scolded, and both lowered their heads, indicating that they understood.
"Then go and turn on the light!" Wu Changfeng said angrily.
Although today is the first day of work.
But we must set a good example. Only by strictly implementing it today can we avoid failure in the future.
For the light-up system, Wu Changfeng copied Amazon's approach.
At Amazon's customer service centers, customer service personnel have the authority to press the button if a customer reports a problem with a product.
This product will be immediately removed from the official website for quality traceability and inspection.
If we take a different approach:
When a customer reports a problem with a product, the customer service representative submits a report to the customer service manager, who then reports it to the boss.
The boss dragged his feet for several days before relaying the message to the warehouse and logistics department, and then the warehouse had to verify it with the merchant.
The business is conducting a self-inspection.
Several days passed in this back and forth.
During this period, many more of this product were sold, which will create a lot of trouble and processing costs.
The existence of the light-up system can immediately nip any product with quality problems in the bud.
This significantly reduces customer complaints and indirectly improves customer satisfaction.
This is an extremely cost-effective method.
This is a customer service representative who works on the front lines, yet he wields so much power!
Wu Changfeng copied the approach and made localized improvements to prevent defective products from a certain process from entering the next process, thus avoiding a large amount of cost waste.
Huo Jiaqi was also amazed by the light-up system.
This guy is a genius!
Production continued, albeit with some setbacks.
After Wu Changfeng was no longer in charge, all sorts of trivial matters started to surface like a whirlwind.
Wu Changfeng also washed his hands of the matter and left it to the team leader to handle.
Unless it's a problem with the team leader, Wu Changfeng always sides with the team leader.
This also serves to establish their prestige.
After all, these team leaders did not gain the approval of the employees when they took office.
After a box of 50 electric toothbrushes was produced, Wu Changfeng inspected it several times and gave a brief explanation to the quality control department.
The product finally passed inspection.
Wu Changfeng took out three and placed them on the table, looking at them with delight.
This is all money!
Electric toothbrushes have no market in the country, but have a vast market overseas.
My dear reader, there's more to this chapter! Please click the next page to continue reading—even more exciting content awaits!
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