Chapter 646
After leaving the office, Su Miao walked to the door. Several roommates were still waiting for her to go back together.
When they saw her come out, they immediately surrounded her and asked in a flurry of voices:
"Miao Miao, how are you? Why does the leader want to see you?"
"Can we really assign you to the liaison position? If you can go, it will be a really valuable social experience, and it will look great on your resume. Maybe you'll even have the opportunity to work in the diplomatic department in the future!"
Guo Xiaojie asked anxiously.
Su Miao smiled and shook her head: "No, they just asked me some English questions and finally asked me to be a venue guide."
"Venue guide? Wow! Doesn't that mean I can enter the opening ceremony?" Meng Linlin said enviously.
"Yes, but the responsibilities are also greater, and you need to be trained well. Your assignments have not yet been carried out, so maybe you will go with me!" Su Miao replied.
Guo Xiaojie said hesitantly: "This... Although I want to go to the logistics department, if I can watch the opening ceremony, then I am willing to do it too!"
Everyone was amused by her dilemma.
A week later, they were going to have their second training session, and this time, each of their positions was determined.
Su Miao and Meng Linlin are both venue guides, and the other three roommates are in other positions.
After the positions are assigned, they will be trained separately.
The two received the instructor's training manual. On the dark blue cover, the gold-embossed words "Beijing Asian Games" shone brightly in the sunlight.
The manual contains detailed training requirements, such as job responsibilities, work objectives, Asian Games-related knowledge, venue information, event arrangements, appearance and demeanor, polite language, emergency response training, etc.
Today they are still learning theoretical knowledge first, and it is estimated that they will not be able to go to the venue for practical learning until next month.
The manual contains two pages of the venue layout map combined into one, and they have to remember all the elements marked in it firmly in their minds.
The training leader said:
"The layout diagram should indicate the locations of entrances, exits, passages, stairs, elevators, and the distribution of different functional areas such as the competition venue, spectator seats, athletes' lounge, media work area, medical first aid point, toilets, etc., and these must be recorded within two months.
Only by understanding the meaning of various signs and signs in the venue can you accurately guide others.
The last two pages also contain the event schedule of the venue, including information such as competition events, competition time, participating teams, etc.
You don't need to memorize everything now, but after the Asian Games begin, you must master the daily information so that you can provide relevant consulting services to spectators and athletes in a timely manner."
Su Miao flipped through it and found that there was quite a lot of content. However, what college students like them were least afraid of was memorizing. Isn’t that what they were best at?
As for giving directions, she felt that she might not be able to master it until next month when she went to the venue for on-site training. If she only looked at the map, she might still be a little confused when she arrived.
In the afternoon, the training teacher was replaced by Cheng Hui.
"Dear students, in this class, we will conduct language skills training.
First of all, we should use polite language. We should use civilized and standard sentences in a standardized way, such as "Hello", "Welcome", "Please", "Thank you", "Sorry", "Goodbye", etc.
When communicating with others, use a friendly and gentle tone, speak at a moderate speed, and speak clearly so that the other party can hear and understand clearly.
Next is basic spoken English. Everyone has been selected through interviews and has a good level of English. In the next few months, I hope everyone can focus on intensive training in speaking.
These include terms used in daily communication, venue guidance terms, event-related terms, etc.
Be able to accurately answer questions from audiences and foreign guests in English regarding venue layout, event arrangements, transportation information, etc., and communicate and interact with them in a simple way.
We also need to understand the basic greetings and simple vocabulary in the languages of some common Asian countries and regions, such as Japanese, Korean, Arabic, etc., so that when we meet people from relevant countries and regions, we can use their native language to make simple greetings and show friendliness and respect.
Here, I would like to tell you one thing that you should pay attention to. That is, we are hosting the Asian Games. Although there will be visitors from Europe and the United States, the vast majority of the participants are from Asian countries.
Except for a few countries, the native language of many countries is not English, so sometimes they speak with a strong local accent.
This requires us to listen carefully and pronounce words accurately and speak slowly when speaking to them. We don’t need to use particularly technical vocabulary. As long as they can understand, we have achieved our goal.”
A student raised his hand curiously and asked, "Teacher, how do you welcome athletes who don't speak English? What about tourists who don't speak English?"
Cheng Hui smiled and said: "We have liaison officers and dedicated volunteer translators in various languages to provide regular service to participating teams from various countries. As for foreign tourists, we are the ones who deal with them more.
I will teach you a way: smiles and body language can break down barriers and language barriers!"
The team leader on the side also said, "Yes! Students, we must always keep smiling. Smiling is the most approachable expression and can convey friendliness and enthusiasm.
By smiling, the service recipients can feel warm and welcome, and their trust and goodwill towards the volunteers can be enhanced.
Furthermore, when communication is not smooth, we can use some easy-to-understand gestures and body language to assist understanding, which is very effective."
In the etiquette class that followed, the teacher played a video of the volunteer service at the Seoul Olympics. The guides in the video drew a 45-degree arc with their palms facing up.
The teacher demonstrated in person: "Pay attention to this gesture: four fingers together, thumb slightly open, height is at waist level. This is a standard guiding movement, neither stiff nor overly intimate. You should practice more when you go back."
Afterwards, the etiquette teacher asked the volunteers to practice smiling in front of the mirror, requiring them to "show eight teeth."
Su Miao winked at the mirror: "If I smile for more than five minutes, my face will become stiff. What should I do then, as if I'm crying?"
The teacher asked her to bite a chopstick and press it against her apple cheek, and said:
"Think about it, you're being filmed at the opening ceremony, and the footage is being broadcast around the world. People all over the world will see it. How would you feel? Would you be able to laugh?"
"Yes! I must! I absolutely cannot let the whole world see me with such a sad face!"
Su Miao bit her chopsticks and spoke incoherently, her saliva almost flying out, but fortunately, with practice, her smile could be maintained longer and longer.
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