Chen Xianghong followed others on a bumpy journey to Hai City. With Yu Hongzhen's arrangement, she successfully got a job at the supply and marketing cooperative there and also applied for a dormitory.
Seeing that she had settled down, Chen Xiangnan bought some local specialties and prepared to go back. After all, staying in the guesthouse every day had cost a lot of money.
Today was her first day at work. Her boss assigned her a master, Sister Sun, and then left.
Sister Sun was straightforward and forthright, teaching her everything without holding back. Chen Xianghong, a keen learner, not only took notes but also memorized the items and prices after work.
When Sister Sun first took on the task of teaching, she was quite reluctant. Their supply and marketing cooperative only hired people once a year, after the New Year. This person must have strong connections to get in at this time. I wonder which leader's child got this job.
This kind of person is very difficult to get along with, and she is very reluctant.
However, her leader forced it upon her, and she couldn't refuse him, so she could only teach her in a scattered manner.
Unexpectedly, instead of being arrogant and domineering, the newcomer was bullied by the group of customers who came to buy things. The worst incident was when he was scolded for half an hour by an unreasonable old man.
She was not at the counter at the time, having gone to the warehouse to check the goods. The people at other counters did not help, but instead watched the show with great delight.
Isn't this a slap in the face of her sister Sun? She has been domineering in the supply and marketing cooperative for so many years, and someone actually dared to scold the newcomer she brought in right under her nose. This is really intolerable.
There is no such thing as customer first in this era. On the contrary, customers are the vulnerable group, and salespeople are the dominant party.
Sister Sun rushed out and put her hands on her hips and cursed back. The old man felt humiliated and wanted to fight back, but was scared away by Sister Sun's momentum. He continued to curse and told them to wait and see next time.
Next time, ha, how could she not know what these cowards were thinking, shameless old men!
Seeing them running away, she sullenly dispersed the group of onlookers, then pulled Chen Xianghong aside and angrily asked, "What's wrong with you?"
Chen Xianghong was almost crying from being scolded. She whispered to herself, "I...I told him that the peanut candy he wanted was out of stock, but he insisted that I was being irresponsible and that there must be some in the warehouse, so he insisted that I get it out."
"Sister Sun, you took me to check out the supplies yesterday. We're really out of peanut candy. A family had a wedding and bought up all the remaining supplies. The next batch won't arrive for three days. I've got it all in mind."
"So I told him to come back in three days to buy it, but he wasn't happy about it and started scolding me."
Sister Sun interrupted her, "That's not what I want to hear you say."
"Do you know what the most important thing about being a salesperson is?"
Chen Xianghong was a little confused. "Do I have to remember all the items on my counter and not make mistakes in calculating prices?"
Sister Sun shook her head.
"When you discover insufficient inventory, do you report it to the purchasing department promptly?"
Sister Sun continued to shake her head.
"Is it to try to satisfy customers and avoid disputes?"
Sister Sun still shook her head.
"Are you stupid? Did you see the big words posted on our wall?" Sister Sun pointed to the note on the white wall near the gate.
Chen Xianghong turned around and saw the words "No beating of customers" clearly written on it.
"You see? Do you understand what I mean?"
Now it was Chen Xianghong's turn to shake her head. She said tentatively, "I didn't hit him."
Sister Sun sighed. "Xiao Chen, I have two most important words to teach you. You must memorize them. From now on, when you face any customer, you can use these three sentences to answer any of their questions."
Chen Xianghong was somewhat touched. "Sister Sun, I will definitely study hard."
She carefully took out the little notebook and looked at Sister Sun expectantly.
Sister Sun suddenly stood up with her hands on her hips, like a martial arts master who was about to pass on secret martial arts to his next disciple.
"The first sentence is, ask, ask, ask. Just ask if you have tickets and money."
"The second sentence is, if you like it, buy it, if you don't like it, get out."
"Third sentence, you little jerk, try saying it again?"
Chen Xianghong's eyes gradually turned from bright to dull. Huh? Could this really be possible?
Just at this moment, a scoundrel-looking man came over and said, "Where are you? I want to buy some candy."
Chen Xianghong stood up hurriedly, and saw Sister Sun coming towards her directly, demonstrating to her with her own actions the power of these three sentences.
"What kind of candy?"
"What kind of candies do you have here? Can you introduce them to me? I'll buy more if I'm in a good mood. Oh, and let that little girl come over. I don't want you to introduce them to me."
Sister Sun looked the man up and down, then said in a very disdainful tone: "Introduction? You still want her to introduce you? Do you have enough tickets? Do you have enough money?"
Man: "What do you mean, do you look down on me? I come here to buy candy because I respect you."
Sister Sun: "If you like buying, buy it. If you don't like buying, get lost. It's right at the door. Goodbye."
Man: "Hey, you stinky bitch, if you tell me to get out of here, I'll file a complaint against you."
Sister Sun raised her neck and said, "That's the supply and marketing cooperative office. Go there to file a complaint. Don't be an eyesore here. If you don't buy, others will."
The man rolled up his sleeves and pointed at her nose, "Do you believe I'll beat you up?"
Sister Sun picked up the weight beside her and held it up. "What did you say, you bastard, you have a father but no father to raise you? Say it again and I'll smash you to death!"
This man ran away cursing like the old man just now, and Chen Xianghong stood by in amazement.
Afterwards, another frightened girl came to their counter. When she saw Sister Sun’s ferocious look, her body trembled.
"Hello, I want half a pound of brown sugar." Sister Sun's voice was quieter than a mosquito. She put down the weight and weighed it for her skillfully.
"Brown sugar is seven cents a pound. I'll give you fifty cents. Here's your change, fifteen cents. Keep it."
The girl blushed, thanked him, and left.
Chen Xianghong: "Sister Sun, why didn't that girl say those words just now?"
Sister Sun rolled her eyes at her. "She's a timid girl to begin with, why are you trying to scare her? That man just now clearly had a lecherous look in his eyes. He's here to cause trouble, so don't be polite to him. You'll learn later, when you're a salesperson for a long time, you'll encounter all sorts of monsters and demons."
After she finished speaking, she received Chen Xianghong's admiring gaze, and she couldn't help feeling a little proud.
"From now on, if I'm not at the counter, you can come to the warehouse to find me if you're unsure. I'll be going back and forth between these two places."
Chen Xianghong nodded and said, "Sister Sun, if you need any help from me in the future, just let me know."
Sister Sun: "Okay, those people are probably here to buy candy, you go and receive them."
Chen Xianghong immediately repeated the three sentences silently. She secretly swore that if those people were unreasonable, she would definitely scold them.
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