“Yes, boss,” the lobby manager replied.
"Are there many cars coming in for maintenance lately?" Xing Baohua asked.
"Not many, just one car this month."
"There will be more in the future. Let me tell you, if a car owner comes in for maintenance and it happens to be mealtime, we'll order takeout for them. Of course, it also depends on the number of appointments. If we find that there are many appointments that day, we'll hire a chef to cook a meal for the customers. Free food and drinks, we'll take our soft service to the highest level."
The lobby manager and the customer service representative both stared wide-eyed, their minds a little blank.
"Is this really necessary, boss?"
“It might seem troublesome and wasteful now, but we need to establish a tradition where customers who come to get their cars repaired or inspected are given free food around lunchtime. We should continue this as part of our company culture,” Xing Baohua said.
"Okay, boss. Should we have someone write an advertisement and send it out?" the lobby manager asked, nodding.
"Won't writing this attract some freeloaders?"
"Ah!" The lobby manager exclaimed in surprise, somewhat confused by Xing Baohua's meaning.
"Customers will help us promote it. Most of the wealthy people in our circle are also wealthy. With their promotion, are people who come here to look at cars just looking for a free meal? So, if we're going to offer catering, we need to make it more refined. We can connect with a slightly better restaurant through a food delivery system and have them order. Once we have a lot of customers, we can set up a small canteen where employees and customers can eat together." After Xing Baohua finished speaking, the lobby manager completely understood what he meant.
Right now, the dealership only has one model. But as the number of models increases in the future, more and more people will come to have their cars serviced and inspected. If we improve our soft services, we will increase customer loyalty.
Adding extra dishes will definitely increase operating costs, but it's negligible for the profits of luxury cars.
After giving instructions to the car dealership, Xing Baohua accompanied Master Zhou to eat seafood, as there was another scene to watch afterwards.
We finished eating, but didn't get to see the play.
The company received an urgent call; the secretary called to report an emergency.
First, he took Master Zhou home, then rushed to the company, where the senior executives of the food delivery company were waiting for him.
When I arrived at the company, I first inquired about the situation. The secretary told me that the riders' bikes had been frequently stolen recently.
Not only were their cars stolen, but their meals were also stolen.
Reporting the theft is temporarily useless, as the search takes time. If the bike is stolen, the rider has to compensate, and if the food is lost, it affects the customer, but the rider is in even worse shape.
Some riders couldn't make it anymore. They came here to earn money, braving wind and rain, but instead of making money, they lost money. Where can they go to complain?
The company's policies are rigid, and that hasn't changed.
This is just the beginning; today, a rider found a bicycle that the company had previously stolen.
He followed them, but before he could even report it, they discovered him and beat him up.
It's a small gang over there, with a lot of people. After the rider who was beaten reported it, he was only given a brief statement and then told to come back and wait for news.
Back at the company, he told the other riders what had happened, and the riders teamed up to go find that small gang.
A chaotic battle is inevitable.
The injured have been taken to the hospital, while the uninjured are currently at the police station, and lawyers have been sent there to handle the situation.
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