"Didn't we withdraw our after-sales service?"
It's a private repair shop.
"Why would you come to us if you're not asking the customer for money?" Xing Baohua asked, puzzled. Generally, private repair shops charge customers for repairs. Without manufacturer authorization, their repair fees are unrelated to the manufacturer.
Xie Yingying then found a letter explaining the accumulated bills from several companies and providing an explanation of the situation.
It turns out that after the rice was banned from sale, it was removed from shelves and the after-sales service was also withdrawn.
Customers who use rice products often turn to private repair shops when their equipment breaks down because they can't find after-sales service.
Here comes something bizarre!
A customer needed repairs, and the private repair shop initially quoted a price of around one hundred US dollars. The customer was unhappy about this, saying, "How can you ask me for money?"
The Mi phone I bought has a global warranty. And since it's still under warranty, I'm requesting a private repair shop to repair it for free.
The mechanic at the private repair shop explained that your machine is covered by the warranty, but you should go to the official after-sales service center. He said that his shop is not an official after-sales service center and you would have to pay for repairs there.
Customers don't listen to these arguments. Since it's a global warranty, they'll come to you for repairs.
If an unreasonable customer comes along, the private repair shop has no choice but to call the police and ask them to leave; otherwise, they won't be able to do business if the commotion continues.
To everyone's surprise, the customer who was kicked out sued the repair shop and even won the case.
The reasoning is that since the customer brought the rice to his shop for repairs within the warranty period, it should be repaired properly. As for payment, the private repair shop can mail an invoice to the rice company.
If the rice company denies the bill, the private repair shop can sue the rice company.
The client won the lawsuit and even made headlines in several newspapers. As a result, even more unreasonable clients came demanding joint guarantees.
This wasn't just happening at one private repair shop; it led to several other repair shops following suit.
If they don't fix it, local consumers will sue them. With successful precedents, the repair shops have no choice but to do the repairs. However, they have to mail the rice vendors bills for the resulting costs.
There are so many bizarre things happening every year, so this year is no exception.
Xing Baohua turned to Xie Yingying and asked, "What would happen if our rice company had to acknowledge these bills?"
"I consulted the legal department, and they consulted the lawyers who handled your case in the US. Your chances of winning are slim, and you'll likely have to settle out of court. The time and fees for legal services don't justify the cost of repairs, so we suggest that you resolve this before filing a lawsuit."
"Have the technical department verify the repair costs. We can't just accept whatever price they quote. Hmm, we need to find a solution to this. Go contact a few insurance companies in Europe and America; I want to purchase repair insurance for DaMi's electronic products!"
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