Chapter 14: Haizhou Mediator
In the afternoon, colleague Liu Kai strolled over to Jiang Ningyue.
"Xiaoyue, do you have anything to do this afternoon?"
"Are you okay? What's wrong?" Jiang Ningyue looked at Liu Kai curiously.
"If you have nothing to do, come with us to film a news story."
Liu Kai invited with a smile, "But instead of publishing 'People's Livelihood', publish our other column, 'Haizhou Mediator', which specializes in mediating conflicts."
"oh oh."
After hearing this, Jiang Ningyue nodded, stood up and left the office with Liu Kai.
The Public Welfare Reporting Department currently features four programs: three weekly and one daily. "Haizhou Mediator" is one of these weekly programs, and despite its weekly broadcast, it has enjoyed strong ratings. The program, which primarily addresses family disputes over property and neighborhood disputes, is very popular with viewers.
After getting in the car, the three of them, including the cameraman, arrived at the destination.
The person who reported the incident was a female college student. Jiang Ningyue walked over and greeted her, then asked, "What brings you here today?"
The college student began to explain to the two of them.
"I had a meal here yesterday afternoon. When I paid the bill, the owner gave me a can of drink, which I put in my bag. But when I got to the subway station, I found that the drink had leaked and soaked my computer. Now my computer is broken, and I want to ask the owner for compensation."
Jiang Ningyue pondered for a moment, not knowing how to comment, so she turned to look at Liu Kai, "Is this the kind of thing you usually mediate? Why does it seem like you're not in the right?"
If Jiang Ningyue encountered this kind of thing, she would definitely blame herself for being careless instead of asking the store owner for compensation.
Liu Kai understood Jiang Ningyue's expression, but he was obviously much calmer. Having been a reporter for "Haizhou Mediator" for so many years, he had seen many more outrageous things than this.
Outrageous means traffic.
Liu Kai asked calmly, "Why do you think the boss is responsible?"
The female college student was also well prepared. She took out her phone and pointed at the text on it and said:
"I looked it up. According to the law, gifts given by merchants are considered merchandise and their quality must be guaranteed. If there are any problems, the merchant is also responsible for the gift. If there are any quality issues with the beverage cans, consumers can seek compensation from the merchant or manufacturer. Since I couldn't find the manufacturer, I naturally went to the merchant."
After hearing this, Jiang Ningyue nodded slowly. So that's how it is. This matter has a legal basis.
Jiang Ningyue, who had originally felt a little guilty, now felt more confident. "Okay, then, let's go find the shop owner now. But let me be clear, we're just a TV station and don't have the power to enforce the law. We can only offer to mediate for you."
Liu Kai continued, "If the store owner refuses to pay compensation, we can help you contact a free lawyer. You can sue and protect your rights."
The TV station has its own law firm, and all consultations are free. The law firm also has many interns who are also very willing to take on these sure-win cases.
"Well, thank you." The female college student nodded. With three reporters around her, she felt more confident.
Jiang Ningyue walked into the fast food restaurant, took out her work ID and asked, "I'm from Haizhou TV Station. Is your boss here?"
The lady at the cashier blinked and yelled into the room, "Boss!"
It wasn't mealtime, so there weren't many people in the fast food restaurant. The owner came out of the kitchen with his phone in hand, staring at Jiang Ningyue in confusion. "I'm the owner. What do you want from me?"
"That's right."
Jiang Ningyue walked over to the shop owner and lowered her voice, "We're from the Haizhou TV station's 'Haizhou Mediator' program team. A citizen told us that he ate at your restaurant yesterday and got a free bottle of drink. When he put it in the bag, it leaked..."
When Jiang Ningyue said this, she felt a little unsure. It seemed that she really couldn't do the mediator's work.
The shop owner looked up at the female college student standing at the door, and his face immediately darkened.
Liu Kai walked over with a smile, "Let's go out and talk. We need to discuss whether it will work or not."
The shop owner nodded, then walked out with a sullen face.
The three of them arrived at an open space in front of the store, and Jiang Ningyue said, "Let me recount this process to you..."
The shop owner exploded after hearing this. "Oh! I sold her a 25-yuan meal and kindly gave her a bottle of drink. But then she told me that evening that the drink leaked and damaged her computer. If the computer is so valuable, why did you put it in her computer bag?"
The female college student was frightened by the boss's aura and immediately lowered her voice. However, she looked at Liu Kai and Jiang Ningyue beside her and felt more confident.
"I only had this one bag with me at the time, so I could only put it in my computer bag. Also, I looked up information and found that even though the drink was a gift, you are still responsible for any accidents caused by product quality issues."
The shop owner laughed in anger after hearing this. "It's my fault, so I'm responsible. This drink is carbonated, it's aerated. If there was a problem with the can, it would have been discovered when I gave it to you. In other words, it was fine when I gave it to you. Who knows what happened after you left the store?"
The female university student said: "Maybe the problem didn't appear when you handed it over. It's like a shoddy construction. If there were no problems when you built a bridge, you can't say that the construction company is not responsible if it collapses later."
The shop owner said, "What if you eat my food and get sick ten years later? Do you have any evidence to prove it was the quality of the cans? And why didn't you come to me then? It's been a day since you came to me with the media? It doesn't mean that whoever comes to the media is right!"
Female university student: "I was busy with other things at the time, and I didn't know my computer was broken. I didn't know if it could be turned on until I got back to the dorm."
The shop owner pointed at himself and said, "You didn't take good care of your valuables and came to us to claim compensation. Our money didn't just come from the wind, it was earned penny by penny! So I can't possibly compensate you."
The two sides were basically at a stalemate. Jiang Ningyue spoke up, "Let me summarize the current situation. This woman has her reasons and legal grounds, but there's no evidence to prove it's a quality issue with the drinks. Therefore, the store owner currently refuses to accept compensation."
"Yes." The shop owner nodded.
Liu Kai said, "Madam, how much compensation do you want from your boss?"
The female college student lost confidence at this point. "I spent 300 yuan to repair my computer, and the boss only compensated me 150 yuan."
After saying that, the female college student turned to look at the boss and asked, "Do you think this is okay?"
The cameraman was stunned for a second, then immediately pushed a close-up of the store owner's face.
When he heard 150, the boss's gloomy expression immediately eased. A smile appeared on the corner of his mouth, but he quickly suppressed it.
"Your meal costs 25 yuan, and I only make a few yuan. How many meals do I have to sell for 150 yuan? It's not easy for me to make money. How about this, I'll compensate you 100 yuan."
The female college student hesitated for a moment and nodded.
The mediation was successful.
Jiang Ningyue was so angry that she laughed when she heard the amount of compensation the female college student asked for. Is it necessary to call us here for just one hundred yuan?
Liu Kai smiled and took out two gifts from the sponsor from the car. "This is a gift from our program team. It's worth 300 yuan. Thank you for your understanding and support."
The boss was a little unconvinced at first, but after receiving a gift of 300 yuan, and having his shop appear on a provincial TV program and get free advertising, he felt much more at ease and even started to like the female college student.
And everyone is happy.
On the way back, Jiang Ningyue said, "Brother Kai, I think this can be edited and posted on Douyin."
"Really?" Liu Kai tilted his head and looked at the cameraman. "Brother Wang, can you help me cut it?"
They were all from the same department, so of course they knew how popular the drunk driver that Jiang Ningyue had posted about last time was.
"Don't bother me, Brother Wang."
Jiang Ningyue smiled and said, "You pick the cards tomorrow and I'll go cut them."
"OK!"
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