Chapter 278, Issue 2 (9)
In the previous undercover investigation, although Fang Mingzhe could feel the obvious embarrassment, he did not panic much. He thought that at most he had not been strict with his subordinates, and he would just need to be more strict in all aspects in the future.
At worst, after the live broadcast, I can go to Secretary Heping and Governor Liu to admit my mistake and apologize, and that will be the end of it.
However, this problem of business environment is related to Xisui City's investment promotion and Fang Mingzhe's political achievements!
You know, if those entrepreneurs and investors don’t invest in Xisui City after seeing this news and live broadcast, then I really have nowhere to cry.
Moreover, this question has nothing to do with others, so Jiang Ningyue can only ask herself.
Therefore, Fang Mingzhe has been thinking about how to restore the image of Xisui City to the greatest extent.
Sun Wanghai, who was watching TV, looked at his father and asked, "Are all the counters like this?"
Sun's father laughed and said, "Now it's the internet age, and there are more and more people secretly filming and reporting. So, the attitude of the counter staff is much better now than before. If it were before, it would really be 'difficult to get things done and embarrassing'. Without connections, it would be impossible to get anything done."
"It's much better now," said Sun's mother. "I had a problem with my social security a few days ago, so I went to the social security center to ask about it. The staff were very nice and explained it to me in great detail."
Sun's father laughed and said, "That's because you're an ordinary citizen. If the staff treats you badly, you report it. But if you're a businessman, especially a small business, it's difficult to deal with. If you dare to report, they will definitely retaliate against you. Therefore, many business people choose to swallow their anger."
"That's right." Sun's mother nodded.
In front of the TV, the news was still going on, and it was aimed at ordinary residents.
When reporters arrived at the Lijiaxiang Subdistrict Office, they found it was 10 a.m., but the staff were gathered together chatting and playing cards, with laughter lingering. A resident who requested assistance stood nearby for a long time, but the staff refused to formally greet him and instead responded to his question with sarcasm and ridicule.
[Resident: "After I finished working for that company, they didn't pay me..."]
Street staff: "If we don't give you money, go to court and sue us! It's no use going to our street office!"
Resident: "I saw in your post that there's legal advice and assistance in this area, right?"
Street staff: "Can you please stop making trouble? We're busy..."
The news ended here. Jiang Ningyue picked up the microphone and looked at Fang Mingzhe. "Mayor Mingzhe, after watching the undercover investigation, what are your thoughts?"
Fang Mingzhe lamented, "From the undercover news reports, we can see that some of our grassroots cadres have very weak awareness and can't even provide the most basic services. This makes me feel guilty and ashamed..."
After coming to Haizhou to ask questions, I said a few words on the show, and all I said was "I'm ashamed." The more I say it, the more I become fluent.
Jiang Ningyue said calmly, "Mayor Mingzhe, regarding the issue just reported in the news, there was a long line in the lobby, but only one window was open. We found an agent at the door, and it was handled very smoothly. Furthermore, many citizens have reported that without giving red envelopes, things simply can't be done quickly. What do you think went wrong?"
Fang Mingzhe was stunned for a second. "As I said just now, some grassroots staff lack a sense of service."
"So how do you plan to solve this problem?"
"Strengthen management, strengthen education and publicity..."
"Can this be managed?" Jiang Ningyue laughed. "If this can solve the problem, doesn't it mean that we haven't had any education, publicity, or management before?"
Fang Mingzhe was stunned by the question and quickly revealed the solution he hadn't mentioned earlier. "Supervisor, I've just thought carefully about this problem. I've roughly come up with a solution. We plan to have all the deputy leaders of each unit supervise the reception issues of their respective units. Citizens can file a complaint through 12345. If the unit receives a complaint, the deputy leader must resolve it and include it in the assessment. I believe this way, the problem should be resolved to a certain extent. Of course, this idea must be discussed and refined before it can be implemented."
It was rare to hear Fang Mingzhe's words at the scene, and there was applause.
Jiang Ningyue nodded after hearing this. Fang Mingzhe didn't just talk nonsense, he also offered solutions, which showed his willingness to solve the problem. In fact, for a leader of this level, as long as he wanted to accomplish something, as long as it was not excessive, then he would definitely accomplish it.
It's no secret that a leader like this, who could rise to this position, is no ordinary person. Furthermore, with so many capable people in the government, if they were to gather together and discuss carefully, they would surely be able to come up with a comprehensive plan.
As for why it has not been resolved, it is because the leaders do not take this matter seriously.
Just like when Jiang Ningyue was a reporter, the manhole cover on the sidewalk at the entrance of the community was gone, and no one had fixed it for more than ten days.
The Irrigation and Drainage Center said this wasn't our manhole cover, but rather a community facility. The old community doesn't have any commercial properties. The local neighborhood committee said the manhole cover was outside our residential property line and wasn't our subdistrict's responsibility.
This manhole cover has been left empty and no one has taken care of it.
But Jiang Ningyue knew that as a provincial TV reporter, she could get a complete solution by calling any department. Moreover, it could usually be resolved on the same day.
None of the issues are a big deal. The key point is that people just shirk responsibility and no one cares.
It’s like the service attitude at the grassroots level is bad, is it really true that no one knows about it?
It's just that it's none of my business and no one cares.
Now that "Questioning Haizhou" has put this issue in front of everyone, if Fang Mingzhe pays attention to it, this problem will naturally be solved.
Of course, there is another key point, that is, Fang Mingzhe is not the kind of person who says one thing in front of you and another behind your back.
On the surface, he promised to solve the problem, but behind the scenes, he still ignored it.
If he is such a person, then "Questioning Haizhou" will definitely give him a surprise when looking back.
Jiang Ningyue picked up the microphone and looked at Wu Rui. "Governor Wu Rui, are you satisfied with Mayor Mingzhe's answer? If I were to give you a score, how would you rate it?"
Wu Rui smiled slightly after hearing this and said, "Let's not talk about scoring. Grassroots government workers are the ones who have the most contact with the people. They are also the mirror and face of the government.
The attitude of these people towards the people is the same as the people's attitude towards the government. The image of grassroots workers in the eyes of the people is the same as the image of the government in the eyes of the people.
I believe this situation isn't unique to Xisui City across the province. I watched the undercover video today, and it deeply touched me. Going forward, our provincial government will also focus on grassroots service issues during its inspections.
We will promote the innovative service model of 'one-stop acceptance, integrated services, and one-stop completion', so that businesses and the public can achieve the administrative goal of 'going to the government once at most' when doing business."
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