Fang Lang smiled slightly when he heard this, turned his head and looked at the other party and said:
"What's your name? What's your position in the company?"
The white man seemed a little nervous, but he still managed to remain calm and said:
“Hello, boss!
My name is Steele McPherson and I work in marketing for the company. "
Fang Lang smiled slightly and continued to ask:
“Have you ever thought about how to satisfy your customers?”
Steele McPherson thought for a moment and said uncertainly:
"Strictly control product quality and provide good after-sales service."
...
...
"Well! That's right. What else? Don't just listen, think about it too.
We will think about it as we go, and then we will summarize it together when we return to the conference room to see if we can come up with a set of effective solutions. "
Fang Lang talked as he walked, and did not forget to turn back to remind the others behind him.
Soon the group arrived at the conference room of the company's office building. As a routine procedure for visiting a company, the leader should go to the conference room to listen to the company's situation report.
Then, we go on another visit, and after the visit, we return to the meeting room to make a summary. The leader expresses his or her own views.
But Fang Lang obviously had no intention of following the procedure. After entering the meeting room, he started asking questions directly.
“Everyone, please don’t be shy. I am not here to cause trouble to you. Instead, I hope that through our collective wisdom, our products can satisfy all customers, the company can go further, and your abilities can be better improved.
So, I hope everyone can use their brains and brainstorm to find a sustainable development path for our company."
But even though Fang Lang said this, in fact, no one is familiar with the boss Fang Lang. They only know that he has another identity, that is, the Brazilian Navy Rear Admiral. This can be seen from the pomp of the guards who accompany him to protect him when he travels.
This kind of person usually has a decisive and ruthless character. No one knows how they will be dealt with if they express a bad attitude.
Even General Manager Gianvito Blank, who was not afraid of his boss's authority, was confused by Fang Lang's unconventional approach and didn't know what to say for a moment.
However, since the boss had asked the question, it would be inappropriate to remain silent, so he could only bite the bullet and say:
"Please rest assured, boss. We will strictly control product quality and not let any unqualified products leave the factory."
Fang Lang heard this and nodded:
"Well! That's a good point! So how do we control product quality specifically?"
After speaking, he looked around the conference room and found that everyone was taking notes with notebooks. He then instructed General Manager Gianvito Blank:
“Find two people to take notes of the meeting. Don’t take notes on your own. Use your brains and think about what we should do!
After the meeting, have someone copy the minutes to everyone present."
Seeing this, everyone had no choice but to put down their notebooks and prepare to answer the boss's questions at any time. This situation made everyone feel very uncertain, but they had to sit here anyway.
Soon, two young men came in with two notebooks and sat in the corner of the conference room.
Seeing this, Fang Lang began to ask impolitely by name:
“Who is in charge of production management?”
A skinny middle-aged man in his forties stood up and nodded to Fang Lang.
"Boss, my name is Moss Ayala and I'm in charge of production management in the company."
Fang Lang smiled and stretched out his hand to push down, motioning for the other party to sit down.
"Sit down and talk, sit down and talk. Today is a symposium, don't be nervous, and I won't blame you if you don't speak well.
Mr. Ayala, General Manager Gianvito Blank just told me that we must strictly control product quality and not let any unqualified products leave the factory.
How do you control product quality now? Do you have any new ideas? "
Mos Ayala was a little nervous when he heard this, but fortunately the questions he asked were related to his job and not difficult, so he explained the current quality inspection system of the factory.
Fang Lang also nodded as he listened, and occasionally took out a pen to write down something, which made everyone present at the meeting even more nervous. After all, this boss was really listening to their reports carefully, and if there were any omissions in what they said, there might be trouble.
It has to be said that the Germans are really rigorous and the factory sets very high standards for product quality inspection. The assembly line production of Ford cars introduced by General Manager Gianvito Blank also places great emphasis on product standardization.
However, due to the limitations of the times, many management theories have not yet been proposed in later generations. However, there have been many advanced management concepts. For example, in 1925, Walter Amanda Shewhart proposed the statistical process control theory, which used applied statistical techniques to monitor the production process.
The idea of "prior control, prevention first, and combination of prevention and inspection" was proposed, transferring the opportunity to discover problems from after-the-fact to the product production process.
In fact, Fang Lang has never worked on a production line, but when he was sailing in later generations, he had a lot of free time, so he read a lot of various books. In addition, the content of short videos in later generations was also very complicated, and Fang Lang also absorbed a lot of fragmented knowledge from them.
But Fang Lang knew in his heart that relying solely on this fragmented knowledge was clearly not enough.
If you really want to bring product quality to an unprecedented level, in addition to the attention of factory management, you must also have a method.
Everyone thought that Fang Lang was recording the problems in the discussion of Moss Ayala, the deputy director in charge of production management, but in fact, he was recording some nouns mentioned in the other party's words to help him recall some things.
Because with the discussion just now, he seemed to have grasped something fleeting, and something very important. This made his mind start to diverge from the factory meeting.
As more and more professional terms came to his mind, the memories hidden deep in Fang Lang's mind were finally activated, and a name appeared in his mind - Edwards Deming.
A great man who transformed Japan from a declining industrial country into a world economic power and is known as a pioneer of quality management.
In 1950, he proposed a strategic idea for Japan's industrial revitalization, which was to occupy the market with lower prices and better quality. This had a profound impact on Japan's industry, and even now many people are still licking the good quality of Japanese products.
But few people know that it was this American management doctor named Edwards Deming who brought all these changes to Japan. The Deming Quality Award named after Deming is still the highest honor for quality management in Japan.
It is not known whether Edwards Deming has gone to Japan now, but no matter what, Fang Lang will not let this genius slip away from him.
Therefore, after Moss Ayala finished talking about Mercedes-Benz's current practices and his own ideas, Fang Lang did not make too many comments, but made up his mind that no matter what method he used, he must poach Edwards Deming to Fangyuan Group to be responsible for the quality control of all the group's products.
They even planned to let the other party be responsible for setting up a new quality control department directly under Fangyuan Group.
It’s not that Fang Lang doesn’t want the other party to be responsible for the direct management of a factory under Fangyuan Group, but this master has always been an outsider, improving the production process at a scientific level.
That is to summarize theory from practice, and then use theory to guide practical work.
“Well! You have done a great job and have a lot of ideas. When you go back, you can organize a discussion with the frontline employees to see if there are any areas that need to be supplemented.
At that time, our Fangyuan Group will hire a professional quality control expert to be responsible for product quality control of all companies in the group.
Here, I want to tell you that as a boss, I have an attitude towards product quality.
That is "Quality is life, quality determines the future". I hope everyone can keep this sentence in mind and strictly implement it in daily work. "
After saying this, he turned his gaze to General Manager Gianvito Blank and said:
"Later, you will use this sentence as a warning sign in multiple languages and paint it in conspicuous places in the factory. Make sure everyone in the factory can see it every day."
Gianvito Blank nodded quickly and replied:
"Yes, boss!"
Although Fang Lang's words still did not leave the topic of quality management, Gianvito Blank felt that the boss's thinking should have undergone some wonderful changes in the past few moments.
Even his review of Moss Ayala felt a bit anticlimactic, but he was still very surprised by the importance his boss attached to product quality.
The quality control expert mentioned by Fang Lang attracted Gianvito Blank's great attention.
Fang Lang, who had already started thinking about how to poach Edwards Deming, no longer had much interest in continuing to discuss how to control the company's product quality.
He only needs to convey his attitude towards product quality, and the rest can be left to the more professional Edwards Deming.
"Then let's continue to discuss how to satisfy our customers. Mr. Steele McPherson just proposed to strictly control product quality and provide good after-sales service.
Then let us continue to discuss how to provide good after-sales service and what kind of after-sales service is good service.
I know that suddenly raising these questions may make everyone confused for a while.
Well, I will just share some of my thoughts here to stimulate discussion.
What is the biggest problem facing customers during this world war?"
Maybe it was because of Moss Ayala’s example, but when everyone saw that the boss really had no intention of blaming them, their nervousness gradually relaxed. After hearing Fang Lang’s question, they all wanted to get the boss’s attention, and someone immediately started to answer.
“There are no spare parts.”
“New car production has stopped.”
"All the workers have gone to join the army, and there are no professional maintenance technicians."
“…”
Everyone started to express their opinions, and the atmosphere gradually became lively. This made Fang Lang very happy, because it showed that everyone was starting to use their brains and participate in the discussion.
"Very good, everyone is right. Let's analyze it one by one.
First, someone mentioned that there were no spare parts.
This is true, after all, the factories have been switched to wartime mode, starting to produce military equipment, so new civilian car parts are simply not available on the market.
Everyone can only look for old cars or second-hand cars in the market.
This has indeed brought great inconvenience to people using cars.
But now that the war is over, does this problem no longer exist?"
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