Xu Dingwen immediately raised his head, staring intently at Zhang Xuemei, and asked expectantly, "Third Aunt, is it really okay?"
Zhang Xuemei was quick to speak, blurting out whatever came to mind. Seeing Xiaowen's expectant face, she didn't know what to say and could only vaguely reply, "You need to discuss this with your dad and have him take you. It's just that taking the train is very tiring."
"Third Aunt, I'm not afraid. I'll talk to my dad when he gets back." Xu Dingwen nodded firmly.
“This,” Zhang Xuemei nudged her husband’s hand and asked softly, “Brother, you won’t blame me, will you? I just suddenly thought of it and said it.”
"It's alright. I think it would be good if you don't mind the trouble. Xiaowen has summer vacation, right? Two months is enough."
Granny Liu nodded in agreement and said, "The child misses his mother too, so let your eldest brother take him to stay for a few days." Although it's far away, it's not impossible.
Life was too uneventful, and there always has to be some ups and downs. Sure enough, Zhang Xuemei received a phone call as soon as she got to work that day. The more she listened, the more her brows furrowed. "Okay, I understand. I'll check it over here. You should put all the clothes aside for now. I'll negotiate with the manufacturer first. No matter what the outcome is, I will definitely give you a refund."
After hanging up the phone, Zhang Xuemei immediately took a baby's clothes from the shelf, poured some water on them, and rubbed them vigorously. Sure enough, they were stained.
As soon as Su Luoluo entered the store, she saw the owner standing in the middle of the shop, holding a piece of clothing in his hand, with a very unpleasant expression.
"Sister Xuemei, is there a problem?"
Zhang Xuemei then came to her senses and instructed, "You've come at the right time, Luo Luo, come and see how many stores we've wholesaled the Wakkaka brand to? Do we have any for retail?"
"No, Sister Xuemei, what's wrong? Is there a problem?" Su Luoluo was very uneasy.
Zhang Xuemei let out a sigh of relief and explained, "The distributor who just picked up our goods said that some customers have complained that the clothes from this brand fade easily after washing, and they're all demanding refunds."
"Oh dear, we sold quite a lot of these when they arrived a few days ago. What are we going to do if they all return them?" Will the manufacturer allow them to return them? If they won't allow returns, then we'll have to suffer this loss in silence.
Zhang Xuemei waved her hand and said, "Never mind that for now. You and Qingqing should sort out all the orders, both wholesale and retail. I'll contact the manufacturers first. Oh, and take the clothes off the racks for now, don't sell them yet."
Su Luoluo quickly agreed and pulled Zhu Qingqing, who had just entered the room looking confused, to start checking the order.
Zhang Xuemei dialed the number left by the manufacturer, and it rang several times before someone answered.
"Hello, is this the manufacturer of Wakka?" Zhang Xuemei asked calmly. If it weren't for the distance, she would have rushed over long ago. Now she could only suppress her anxiety and communicate properly over the phone.
"Yes, what's the matter?" A pleasant female voice came from the other end of the phone, but Zhang Xuemei was in no mood to appreciate it. She replied directly, "Could you transfer me to your boss's phone? This is Zhang Xuemei. There's a problem with the children's clothes I ordered from your factory."
"Oh, okay, please wait a moment, don't hang up," and then you could hear footsteps and people calling out to the boss.
Soon, a middle-aged man's voice came through the phone again, "Good morning, Mr. Zhang. I heard there's a problem with the clothes?"
"The clothes are fading color, a lot of them are fading color. This morning, a customer who bought clothes from our store called to complain, saying that several of the clothes she sold were like this. Mr. Chen, I won't say much to you. I've checked them, and they are indeed fading color. How do you think we should handle this?"
I've already bought over 20,000 yuan worth of goods. If they're all defective and they won't give me a refund, I'll suffer a huge loss.
Mr. Chen paused, his breathing quickened, and he asked, "Are all of them like this?"
“I didn’t wash every single one, but the customers downstairs said that several of the ones they sold were like this, which means there’s a problem with this batch of your goods.” Zhang Xuemei didn’t mince words and pointed it out directly.
Mr. Chen tapped the table, thought for a moment, and then replied, "Okay, Mr. Zhang, I still have a batch of goods that haven't been shipped out yet. Let's go check if that's the case, and I'll get back to you later, okay?"
Zhang Xuemei didn't want to push too hard, so she had no choice but to agree. "Then hurry up and give me an answer by 12 o'clock. I took more than 20,000 yuan worth of goods, and this kind of problem has already occurred at the very beginning of sales. Putting the money aside, it's too damaging to our store's reputation."
"Okay, I'll get back to you as soon as possible."
Zhang Xuemei hung up the phone, and Su Luoluo on the other end also listed the order. "Sister Xuemei, we've sent them to ten stores. I checked the retail sales, and they're not selling much, only eighteen pieces. What do you think we should do now?"
"Here's what you two do: one of you contact the wholesalers to see if they have any issues with this. If they do, have them send the goods back to us, and we'll cover the shipping costs. As for the retailers, ask them too. If there are any problems, just give them a refund."
"good."
Fortunately, it was discovered early, so the damage was not too great.
As soon as the phone rang, Zhang Xuemei answered it, "Hello, this is Aibao Maternal and Infant Store."
"Mr. Zhang, this is Mr. Wakaka. We just did a spot check on a batch of clothes and did find this problem, but not every piece had it..."
Before the other party could argue, Zhang Xuemei said directly, "Boss Chen, even if not every item has a problem, most of them do. What? You want us to test them one by one?"
"No, no, Mr. Zhang, please listen to me. We haven't figured out the specific reason yet. We were just thinking that you should sell them first, and if there are any problems, you can put them away and we'll talk about it later."
"No, Mr. Chen, I won't accept your solution. Isn't this deliberately damaging our store's reputation? Either I return all the goods to you and you refund my money, or we'll call the police," Zhang Xuemei said firmly.
"No, Mr. Zhang, it can't be that bad. This isn't the first time we've worked together. You're making things difficult for us."
“Mr. Chen,” Zhang Xuemei called out in a deep voice, “you were in the wrong first, so why are you still expecting us to pay the bill? There’s no way you can justify this.”
Mr. Chen knew he was in the wrong, but if he refunded everything, his funds would be cut off immediately. This was because Zhang Xuemei's family wasn't the only one experiencing this problem, and there was still a lot of money piled up in the warehouse. He had no other choice.
But thinking about future cooperation, Mr. Chen said in a low voice, "Mr. Zhang, it's not that I don't want to take responsibility. Look, I'll give you a full refund, but could you give me half the money first? You know we've paid more than just you. If we refunded every single one, we wouldn't be able to handle the financial burden."
Of course, I won't let you lose out. I can give you an IOU or you can pick some other clothes to make up the difference.
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