Chapter 440 Compensation: Ten Times the Original Price
"The appointment time is half past ten. Why are you here so early? I'll take you to the lounge. You can sit down and have some snacks. Our designers won't be on duty until half past nine. You'll have to wait a while." The female employee said gently.
Woman: "I have plenty of time and can wait. I didn't explain it clearly on the phone yesterday, but I want to find one of your popular designers to make custom jewelry for me."
The female employee was surprised and then looked at Yan Nuo.
Yan Nuo smiled, "I am a popular designer."
"You?" The middle-aged woman raised an eyebrow. "They just called you Mr. Yan. You are the leader of this company, right? And also the chief designer?"
"Yes." Yan Nuo responded. As soon as he finished speaking, they arrived on the second floor. Yan Nuo extended his hand and made a gesture of invitation, "It's really fate. Now there's no need to wait."
The middle-aged woman nodded slightly, stepped out of the elevator, and said to Yan Nuo, who was walking side by side with her, "The appointment time is half past ten. Aren't you going to follow the rules?"
"The customer is king," Yan Nuo said. Rules must be followed, of course, but they require employees to comply. As for the customer, that's a different story. From a customer's perspective, if they arrive early at a custom jewelry company, and the popular designer is right there, yet they're still made to wait an hour and a half, even though they're early, ignoring them will ultimately make them feel uncomfortable.
Consumers determine the tone and grade of a brand. Yan Nuo will never allow the company to leave a bad impression on customers just after moving back to Jinghai.
"I'm just an ordinary jewelry lover. The gems I brought are worth 60,000. Please don't treat me like a lady. The customization fee is too high and I can't afford it." said the woman.
The female employee in charge of reception frowned.
Yan Nuo's smile remained unchanged. "The company has a strict and clear tiered plan for jewelry customization fees. Please sit down first and I will explain the tiers of customization fees to you. In addition, there will be a clear cost sheet for each step of your jewelry customization. We will definitely not cheat you."
"Really? I'd like to hear more about it!" The woman curled the corners of her lips.
"What would you like to drink, Miss Xu? I have black tea, green tea, Longjing tea, coffee, and milk." Yan Nuo asked after the woman sat on the sofa in the lounge.
"Just give me a cup of warm water." The woman replied in a very health-conscious manner.
Yan Nuo looked at Shan Shan and said, "Go and prepare."
Shanshan nodded and went out to prepare. Soon, Shanshan and another colleague came in, one bringing boiled water and the other bringing various fruits and snacks.
After Ms. Xu drank some water, Yan Nuo picked up a booklet from the bookshelf and handed it to her. "This is the fee regulations for custom jewelry. There are seven levels in total, and each level corresponds to the price of the gemstone. Your gemstone is worth 60,000 yuan, which is within the sixth level. The customization fee includes design fees, sample fees, mold filling fees, material fees, setting fees, modification fees, and labor fees. These fees are also divided into levels. The design fee depends on the level of the designer you choose and the design style. The more complex the design, the higher the fee. After the design drawings are out, we will explain to you which level each setting process belongs to. Then you will know the total cost. All this will be determined before the sample is made. If you see anything you don't understand, I will explain it to you."
"I just want to know if your company will replace my gems?" Ms. Xu looked worried.
Yan Nuo shook his head. "Absolutely not. When you decide to have your jewelry custom-made by our company, we will have a professional jewelry appraiser appraise your jewelry. Then we will sign a contract. After the jewelry is shipped, you can take it to an external appraisal agency for appraisal. If it is different from the previous one, we will compensate you with ten times the original price of the jewelry."
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