"You might as well ask her why she doesn't take the medicine according to what is written on the medicine bag." As he said this, Dr. Su began to blame the patient.
The female patient felt very aggrieved after being blamed by the doctor opposite. She recounted the tortuous process of getting the medicine back yesterday: "I don't know whether it says on the medicine bag to take it once or twice a day. I can't see the number clearly. I asked the people in the pharmacy, but they said they couldn't tell me and told me to go back and ask the gynecologist. I had no choice but to come back to see your doctor."
The patient's words prompted Dr. Zuo Liang to take out the medicine bag and take a look.
On the medicine bag, maybe the pharmacist in the pharmacy was too busy dispensing the medicine, and in a hurry he reversed the number of pills and the frequency of taking the medicine. The first time he wrote it as two pills once a day, but later he found that it was wrong, so he hastily changed the original number with a ballpoint pen.
When patients see the numbers changing all the time, they must be wondering whether it is 1 or 2. They are also afraid that they have made a mistake and can only ask the medical staff again.
There are too many people getting medicine at the pharmacy window of a top-level tertiary hospital. It is very busy and noisy. When the pharmacist is busy, he cannot hear clearly what the patient is asking. He thinks the patient is asking why the doctor prescribed the medicine in this way. The pharmacist cannot answer such a question, so he asks the patient to go back to the doctor who prescribed the medicine.
If the patient went to ask his or her primary doctor, there would be no problem. However, it happened that Dr. Zuo Liang and student Xie were busy with work elsewhere at that time, so they could not meet at all.
The anxious patient randomly grabbed a doctor in the ward to ask questions. She thought that since they were all gynecologists, they would be able to answer her questions. Outsiders don’t understand why doctors don’t care about other doctors’ patients, they just think that all doctors are the same.
Doctor Su was held back by the patient and wanted to get rid of him and do her own work quickly. She had no time to carefully check the medical records and doctor's orders for a patient who was not under her care. She just said to the patient: Take the medicine according to the doctor's orders written on the medicine bag.
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Normally, this statement would not be wrong. The problem is that the ambiguous number on the medicine bag is exactly what the patient wants to ask.
The female patient said: "I then asked her if it was 1 or 2 tablets. She said 2."
Doctor Su was most likely annoyed by this patient who was not his responsibility, and he did not understand whether the number on the medicine bag indicated the number of times or the number of tablets, so he answered casually.
After listening to the statements of both parties, the group sorted out the whole story in their minds. Du Haiwei sighed: I don't know how to put it. Most clinical disputes are caused by this. Everyone is so impatient that they are like athletes who start early, and accidents are bound to happen.
If the pharmacist, despite being busy with work, asks the patient again if he cannot hear the question clearly, and listens carefully to the patient's request and corrects the number he wrote, there will be nothing else to do.
If Dr. Su had been patient enough to show the patient what medicine was prescribed, she was a gynecologist and knew the conventional dosage of the medicine, and she would never easily answer 2. Or she could have asked the nurse to find Zuo Liang, so that the patient would not take the wrong dosage next time.
If the patient is not anxious and insists on going back to ask his or her attending physician, nothing will go wrong.
At this point, Dr. Hu took the initiative to speak out and severely criticized the patient: "They all told you to go back and ask your own attending physician. Why did you insist on asking a doctor who didn't understand your condition?"
So, does this responsibility belong to her? The female patient's face turned pale.
Cherishful for his wife, the patient's husband grabbed his wife's hand and argued with Dr. Hu: "She can't find her attending physician, what do you want her to do?"
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