Quality control is not a simple matter. To do it well, a whole set of management concepts must be put in place first, and everyone must work together.
From the above sentence, we can see that quality control does not simply refer to a group of "imperial envoys" patrolling every day and night. It exists in the daily work of every employee and is omnipresent.
The quality control system of each hospital is different. Here we take the major affiliated hospitals of the National Association as an example. They have a certain number of employees and departments. In the basic framework, they are divided into more levels, that is, a two-level and three-tier quality control system of hospitals and departments for easy management.
The first level of quality control is the lowest and most basic level, distributed in the departments of the hospital's infrastructure units, and is called the department quality control team.
The members of the quality control team are all department leaders. It can be imagined that what they do is more inclined to formulate rules and regulations, and inspect and review the professional behavior of employees in the department to ensure the quality of medical care.
The above-mentioned executor is no longer a leader, as leaders generally do nothing. Therefore, a quality control officer position should be established in the department.
For example, this year, Dr. Xie Wanying, Dr. Pan Shihua, and Dr. Duan Sanbao have been appointed as chief resident trainers in the Department of Cardiac Surgery. They have also been designated as internal quality control officers by the Department of Cardiac Surgery, achieving two goals at one stroke.
There's no way. There are not many people in the department, and normally the work would be better if one person could divide it among several people.
The second level of quality control can be called a quality control team organized by each functional department within the hospital. For example, the Medical Department, Nursing Department, and Hospital Infection Control Department, under the organization and command of the Quality Control Department, will send out such a special team to conduct special inspections of the entire hospital at intervals. The third level of quality control is the top level of the hospital. The hospital leaders take the lead in this matter to standardize the entire hospital. They do similar work to the departmental quality control team, but the executors are the people below. It is a common practice for the same department to use a strategy of killing two birds with one stone, using one person to do the work of several people, and letting the young chief resident physician serve as the hospital quality control officer at the same time.
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It can be seen from the three-level quality control subjects that the behavior is either under the leadership of the hospital leaders or under the leadership of the department, so it is called the hospital-department level.
Dr. Xie Wanying and her colleagues now have to carry out quality control work under the leadership of the department on the one hand, and under the leadership of the hospital on the other hand. Is there a conflict? Not at all.
The nature of their work is basically the concept of "liaison", reporting problems that occur below to the office, such as the work report they made in President Wu's office. Medical quality problems found in the department are reported to the department leader, and all problems found in all departments of the hospital are reported to the hospital leader.
The specific system formulation and implementation details of each hospital are different. For example, in some hospitals, quality control and other departments are on the same level, while the National Association places the quality control department under the Medical Department and is led by Section Chief Yang. Therefore, under normal circumstances, Dr. Xie Wanying and others report their work to Section Chief Yang.
What leaders are most worried about regarding the work of quality control personnel is that they are both referees and athletes. Therefore, the work of quality control personnel must also be supervised, which is the job of quality control leaders.
In other words, whether the quality control staff does their job well is also one of the important assessment factors for whether Dr. Xie Wanying and others’ work is qualified and excellent.
To be a good doctor, you also have to be a good quality controller within the specified period, rather than simply being responsible for treating patients.
Doctors working in hospitals, especially young doctors, have so many tasks to handle that it is hard for outsiders to imagine.
Is this work important for young doctors? According to Dr. Xie Wanying, it is very important. Doing this kind of work not only helps them supervise others, but also helps them supervise their own work.
The mistakes made by others are always a reminder for her not to make the same mistakes herself.
After all, the purpose of patients and their families coming to the hospital for treatment is to cure their illness, and it is more important than anything else that medical staff do not make mistakes during this period.
It is difficult to achieve this by relying on one's own efforts. No one is perfect, and sometimes people make mistakes that others can see but they themselves cannot.
After understanding the above system, it will be easier to understand the quality control meeting, because what the quality control meeting does is basically to brainstorm and find ways to straighten out the above system.
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