Chapter 32
"Uncle Xia, let me tell you something. From now on, Pan Lulu won't issue any internal customer support work orders. If you continue to do private work for her, starting from August, I'm going to write twenty customer support work orders for you in your performance quota. If you don't complete them, your performance will be deducted."
The performance appraisals of customer development, implementation and operation and maintenance of the entire delivery department in Sucheng District were all issued by Lian Yijian.
Performance appraisals are divided into A (excellent), B (needs improvement), C (passing), and D (failure). Only if you get A or B in your performance appraisals each month will you avoid salary deductions.
Originally, Xia Kaiqun thought that Lian Yijian didn't know about the private work he was doing for a colleague with whom he had a good relationship in the company. But seeing how he said it now, he might have known about it for some time.
Xia Kaiqun thought about the four customer development interfaces that Xia Zhongqin had used last night, and she did not issue an internal customer development support work order.
Xia Kaiqun instantly felt like he had found irrefutable evidence for a retaliation. He snorted coldly before lashing out unceremoniously, "Our General Lian is truly a man who only cares about government fire prevention and not the people lighting their lamps. Whose project built the four interfaces last night? Didn't they send me an internal customer support ticket?"
"That was my arrangement. It has nothing to do with Zhong Qin. Uncle Xia, please don't make random comments here."
"Oh, it's because Mr. Lian is the delivery director of Sucheng District. There's nothing we can do about it. We just have privileges and can do whatever we want." Xia Kaiqun told the truth.
When it comes to issuing and scoring performance appraisal indicators for the delivery department in Sucheng District, Lian Yijian basically takes care of everyone.
He gave full marks to all the score items that Yi Jian could control.
For this reason, Dong Dawei, the assistant president in charge of delivery of the headquarters' marketing system, specifically met with Lian Yijian for this matter, asking him to be realistic and not to have any selfish motives.
Lian Yijian still tried his best to take care of her.
But last month, Xia Kaiqun's performance was singled out by Dong Dawei, and he even marked the Kekai workload column in red.
Dong Dawei said that there were only three actual customer workloads in Xia Kaiqun's system, but the number filled in by Lian Yijian in the customer workload column was the same as the number issued, which was 10. This was obviously a falsification. If it happens again, Lian Yijian will be criticized.
Lian Yijian and Dong Dawei are both from Northeast China and joined Beijing Wisdom Co., Ltd. together.
Every time Lian Yijian went to Beijing, he stayed in Dong Dawei's dormitory and provided Dong Dawei with his food and drinks.
When Dong Dawei came to Sucheng District, he also lived in Lian Yijian's dormitory, and Lian Yijian was responsible for all his food and drink.
Lian Yijian and Dong Dawei can be called close friends, the kind who understand and appreciate each other.
Dong Dawei always keeps his word, and Lian Yijian knows the seriousness of the matter.
So when the performance indicators were issued in July, Lian Yijian was extremely cautious. He had never had a suitable opportunity to talk to Xia Kaiqun about performance. When they met today, he naturally brought it up.
What Xia Kaiqun had just said made a lot of sense. Lian Yijian replied, "Uncle Xia, you win. When I get home this afternoon, I'll open a workload support ticket for you in the company's office system. From now on, anyone, including me, who contacts you will need to open a workload support ticket."
"What about Lao Wang asking me to take on some private work? How do I calculate that?"
The CEOs of Beijing Smart Internet Co., Ltd. will use regional customer development or implementation resources to carry out projects that they have taken on independently without the knowledge of the headquarters.
The projects taken on by the bosses will not be included in the company's project files and inventory.
In order to prevent regional managers from excessively fleecing the headquarters, Dong Dawei, general manager of the headquarters delivery department, and Gong Zhan, director of PMO, developed the tool of working hours.
The headquarters requires all customer developers and project managers to fill in their working hours in the system every day. The working hours filled in have a one-to-one correspondence with the projects they are responsible for.
Each project manager and customer developer must work no less than 40 hours per week, and the working hours are linked to the monthly performance appraisal. This part of the performance appraisal is automatically captured by the system and cannot be intervened by humans.
It is true that every policy has its own countermeasure.
The method of filling in working hours formulated by the headquarters of Beijing Smart Internet Company has slightly alleviated the extent to which the bosses are fleecing the employees, but it has not fundamentally eliminated the corruption practiced by the district managers.
The district heads still use the region’s resources to do their own private work, and they make a lot of money.
Four years as regional general manager, one million in Snowflake Silver, these two sentences have been circulating in Beijing Smart Internet Co., Ltd.
Even though the district general managers of Beijing Smart Internet Co., Ltd. are rotated every four years in each location, corruption is still very serious from top to bottom.
"Just send a work support ticket to another customer for a project that has already been accepted. If headquarters investigates, I'll explain it then."
For projects that have been accepted by the company, the project manager can only issue a customer development work support ticket unless there are special circumstances, such as a system bug or an unexplained system outage, which requires customer development intervention.
With Lian Yijian's assurance, Xia Kaiqun replied with an "OK" and continued the previous topic, "Yijian, why do I feel like you have a big problem with Pan Lulu? I remember Lulu didn't provoke you."
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