Chapter 213: No Way to Defend Yourself
The store manager also gave the guests a heads-up in advance, informing them that they would probably be busy in the next few days.
"It's okay if everyone moves a little slower, but you must not lose your composure."
There is a school near the milk tea shop. Tomorrow is Friday, and it will be very busy in the afternoon when students get out of school. You have to queue up to place an order, which is quite difficult for a novice.
Friday to Sunday is the busiest time in the store, which also happens to be their working hours.
During the filming of the variety show, the guests will stay in the store almost all day for the next three days.
On the other hand, the street next to the internet-famous dessert shop is right next to the scenic spot. It is also a must-visit place for foreign tourists. It is very lively at almost every time.
Liao Jiake and his colleagues happened to arrive at the store when the staff were on leave. The store was extremely busy and short of staff. After they arrived at the store, they did not receive any immediate training and did not even have a suitable place to stand.
The restaurant was full of people, including the tables and chairs outside the door. The waiters who were serving the food ran back and forth several times. Everyone was busy, so the guests could only wait on the side for a while.
There was a slightly older middle-aged man sitting outside. He wanted to ask someone to place an order but never had the chance. After a lot of effort, he saw the clerk walking past him and said, "I want to place an order." As a result, the clerk asked him to place the order by himself through the mini program but did not teach him how to do it.
The uncle took out his mobile phone and fiddled with it for a long time, but he still couldn't figure out how to operate this process. Judging from his slightly gloomy expression, he seemed a little annoyed.
[Wow, I'm really afraid that when I get old I'll have to endure this kind of indifference from others.]
What happened to that clerk just now? What's wrong with taking an order for an elderly person? It's disgusting, treating an elderly person like that.
[Damn, this is so realistic! ! Some waiters rely on the QR code ordering feature to refuse to take manual orders. Their attitude is terrible.]
[Although scanning the QR code to order food is convenient, it is not friendly to the elderly at all. I sincerely hope that the waiters can pay more attention to special groups.]
[Actually, I don’t really like ordering food by scanning a QR code. It’s really annoying to have to follow a public account or authorize a mobile phone number when going out to eat.]
When Xu Huanning saw this scene, she couldn't help but walk forward and took the initiative to talk to the uncle: "Uncle, do you want to order? I can help you."
The uncle had no intention of placing an order, but when he saw Xu Huanning appear, he was inexplicably moved. Seeing her kindness, he gave his phone to Xu Huanning: "Thank you."
Nowadays, QR codes for ordering food can be seen everywhere on the tables of physical stores. This service is simple to operate and convenient to use, but there are still some problems.
"It's okay." Xu Huanning took the uncle's phone, clicked on WeChat to scan the code, and explained to the uncle how to place an order by yourself: "Uncle, next time you place an order yourself, you need to use the WeChat scan code on your phone and then scan the QR code on the table."
The uncle nodded in satisfaction and responded with a smile: "Okay."
Xu Huanning scanned the QR code for the uncle, loaded it to the ordering page, and then returned the phone to him.
"Take a look at what you want to order. Add it to the shopping cart first and then confirm the payment. Then just sit here and wait. If you encounter the kind of order that requires you to wait for a number to pick up the food, just check your phone. After you pay, there will be a pickup code on it."
"Thank you, little girl."
Xu Huanning: "You're welcome."
[Xu Huanning, make me famous! It has to be a huge star!!]
[Miss Huan Ning has a bright future. I wish her a big prize next year.]
[This is the quality of a qualified waiter, okay? What's that thing in front? If I were the boss, I would definitely let him pack up and leave.]
…
In order to help everyone adapt to their respective jobs as soon as possible, the manager of the milk tea shop will arrange for everyone to practice on the job during the training process so that they can better familiarize themselves with the work flow.
The store just received orders from two WeChat users, and Meng Chuyuan has already gone to deliver the food on his electric bike.
Taking advantage of the fact that there were not many orders in the store, the store manager began to let Lu Jinsen and others take charge and serve the customers personally.
Liao Jiayan's task is quite arduous. She needs to write down the methods and steps for making each type of milk tea, and also distinguish the various ingredients.
While the three of them were on duty, they soon welcomed their first group of customers.
"Hello, what can I order?" The customer who came to the store was the first one Lu Jinsen came into contact with, so politeness was essential.
"A cup of thick milk tea, please."
Lu Jinsen: "Okay."
…
Several customers came to place orders one after another, and Lu Jinsen and his friends were able to handle them calmly.
When Meng Chuyuan came back after delivering the meals, he saw that more and more customers came to the store to place orders, and everyone started to get busy.
Everything was going smoothly for them, but suddenly a customer came to the counter with an order and milk tea to check with Lu Jinsen: "Hello, I just ordered lemon passion fruit, and you ordered lime passion fruit."
Lu Jinsen calmly glanced at the list and asked calmly, "Isn't the word 'qing ling' here the abbreviation of qing tangerine and lemon?"
The customer put the milk tea in his hand on the counter, pointed at it and said, "Look, there is only lime in it. I want lemon and lime, which are two different things."
After a while, the customer pointed to the drinks menu at the counter and said, "If you want to say it's an abbreviation, then what's the deal with this drinks menu in your restaurant?"
Lemon, green orange, passion fruit and lime, passion fruit are clearly listed on the drink menu.
Lu Jinsen: “…”
[Once the truth comes out, there is no room for argument]
[Hahahahahaha, this explanation is really unique]
Doesn't this silly kid know that there is a kind of lemon called lime in this world? 】
[Oh no, the young master got into trouble without realizing it]
Meng Chuyuan happened to be right next to them. When she saw the problem at the counter, her first reaction was to solve the problem quickly because there were other customers waiting in line behind her.
She took the initiative to step forward and apologized to the customer on behalf of Lu Jinsen: "I'm sorry, can we make a new one for you?"
"Won't it take time to redo it? I just waited in line for so long."
Meng Chuyuan: "Then we will refund you, what do you think?"
Perhaps because he saw Meng Chuyuan's attitude was okay, he didn't pursue the matter any further: "Forget it, let it be. I consider myself unlucky."
"I'm sorry, this is our own mistake. We really shouldn't have asked you to pay for it." Meng Chuyuan apologized to the customer while sticking to his principles: "We'll refund you the money."
[Ahhhhhhh, Sister Meng's words are so awesome!!]
"Huh? That makes sense, but they've already said forget it, so why are you insisting on a refund? Doesn't making the drinks cost money?"
[I don't understand. This is probably the arrogance of the rich.]
[It's actually quite good. Perhaps only by refunding her can Sister Meng's conscience be at peace.]
Lu Jinsen should be more careful. He shouldn't have made such a low-level mistake! Why does he always let Sister Meng clean up his mess?
"Take care and welcome back next time." Meng Chuyuan returned the money to the customer and also gave the cup of lemon passion fruit tea to the customer for free. In the end, they had to bear the cost themselves.
At the same time, Liao Jiake and his colleagues officially started working in the dessert shop.
Because their store is busy and there is no time for training, and the waiter's job is basically not difficult, they just change into their work clothes and start working.
Most of the people in the dessert shop are young people. It just so happens that the four guests are all celebrities. Seeing them recording a show here, it also attracted many foreign tourists to enter the shop.
…
After finishing the afternoon training, everyone finally breathed a sigh of relief.
In the evening, the production team invited everyone to dinner at a restaurant in town. Before dinner started, the director appeared leisurely and asked, "How was your training this afternoon?"
Xu Huanning lamented, "I'm so tired, Director. Is it too late to quit the show now?"
Before, they could be lazy when doing physical work, but now when they are asked to work in a store, as soon as a customer appears, they have basically no room to escape and have to face all kinds of problems.
Qi Zhen gave a thumbs-up, his tone slightly tired: "Director, the work you arranged is even more tiring than filming for me."
Everyone said in unison: "Agree."
[Hahahahahaha, I guess the guests had it too easy in the previous episodes, so the director started to take revenge]
[Food and accommodation included, the production team is really thoughtful]
[My sister Meng is too tired to talk, okay]
[I hope the young master can pull himself together. Tomorrow is Friday, and the customer flow will definitely be even greater than today. It's terrifying just thinking about it...]
[Generally, professional training is required before taking up the job. It’s quite impressive that they were able to achieve this in such a short time.]
"Everyone, please stay in the store for the next three days. Our program team will prepare three meals for you."
After the dishes were served, the director quietly stepped aside so as not to disturb everyone's meal: "Thank you all for your hard work during this period. I hope that after this episode, everyone will have gained something."
“…” Everyone tacitly ignored the director’s presence and focused on eating.
——
The next day, the live broadcast started according to the guests' arrival time.
When they first opened in the morning and at noon, they needed to clean up and check whether the tables were clean before the customers arrived.
Perhaps the misunderstanding yesterday afternoon had left a psychological shadow on Lu Jinsen. When he saw the drink menu again today, his brows furrowed.
Qi Yan happened to be standing beside him, staring blankly at nothing.
Lu Jinsen glanced at her quietly for several times, looking as if he was worried about something. After a long while, he turned to look at Qi Yan.
He never drinks milk tea and has no knowledge of these drinks. Even though he knows all the words on them, he becomes dazzled once he gets busy.
To avoid what happened yesterday afternoon, he decided to swap shifts with Qi Yan: "How about we switch?"
Qi Yan raised her eyes and looked at him curiously: "What do you want to change?"
Lu Jinsen: "You order, I'll pack it."
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