Chapter 3 New Environment
Li Yu took Junlan to the supplies department on the 9th floor to get the key to her locker in the locker room, took her photo, and got her meal card. Then they went to the customer service office on the 10th floor.
Li Yu: "Our hotel has a total of 50 floors. Floors 1 to 5 are the catering department and leisure and entertainment areas. Floors 6 to 10 are the offices of our hotel staff. Our department office is located on the 10th floor. The customer service department has two managers, three supervisors, five foremen, and 50 waiters. You are new here, so start as a waiter! Don't underestimate the waiters. If it is the peak season, if they are busy, their salary can be twice that of the manager in a minute. Tips given by guests can be accepted, but they cannot be forced. The waiters are divided into shifts and mobile shifts. The shifts are responsible for making beds and checking rooms, while the mobile shifts are responsible for cleaning and mending. Room supplies are coordinated with the shifts. A server's base daily workload is 12 rooms. For each additional room, they receive an 8 yuan commission and a 2 yuan commission. There's also a monthly bonus: first prize is 200 yuan, second prize is 100 yuan, and third prize is 50 yuan. They start work at 8 a.m. and leave after completing the cleaning assigned by the supervisor. A server is responsible for approximately 20 rooms a day. A rookie intern like you, who knows nothing, only earns a base salary of 2,000 yuan. Commissions and bonuses, along with hardware and insurance, only start after three months of regularization. You only get one day off a week. Do you have any questions?
Jun Lan had already tried her best to digest every word she had said in her mind. Although she still had many questions in her heart, all she could say was just one sentence: "No more for now."
Li Yu: "Very good, I can see that you are also a smart and clever person. You should be quite hardworking and don't seem like the lazy type. There is another very important point. This is a standard eight-star hotel. The property and privacy of our guests are very important. Don't get involved in things that don't belong to you. Don't meddle in things that you shouldn't hear or know, so as not to get into trouble. Do you understand?"
Jun Lan nodded, although she didn't know what Li Yu meant by the things that she shouldn't hear or know.
Seeing that Junlan understood what people said, Li Yu continued to advise her like an older sister teaching a younger generation: "It's nothing, actually. We have vacant rooms, check-in rooms, and check-out rooms. You usually deal with the complicated check-out and room hygiene. When cleaning the room, you must be careful not to touch the personal belongings left by the guests in the room. If they are damaged, I'm afraid you can't afford to pay for it, and you can't take them for yourself. This is a crime, you know! Also, when checking out, you must hand in all the items left by the guests. Don't think that if you pick up a treasure on the ground, it will fall from the sky, and you can put it in your pocket without anyone noticing. It may be a trap set by the guest in minutes, but what you are doing is also a crime. As long as you keep yourself clean and walk upright, you will not be afraid of anywhere you go, don't you agree?"
Jun Lan: "Foreman Li Yu is right. I have learned a lot today."
Li Yu: "I think Manager Xu specifically told you to take care of me, so I told you so much. After all, this is an eight-star hotel. We have people of all kinds, and they are all rich or powerful, so there are naturally more opportunities for temptation and traps. I see you are still young, so it's better to remind you and explain some things clearly. Young people, as long as you are not afraid of hard work, don't think about taking shortcuts, and work hard and steadily, you will have no worries about having no future."
Jun Lan nodded again thoughtfully.
Li Yu: "Okay, I've told you so much, and I don't know how much you've remembered. Just learn slowly! There are so many things to learn here! I originally wanted to introduce my colleagues in the department to you all at once, but they are all busy now, so I'll introduce them tomorrow! We will all have a meeting here at 8 o'clock tomorrow to arrange shifts, and you will meet then. I will arrange a more experienced shift to guide you, but I have to tell you in advance that they are all very busy, so they will generally only teach you some simple procedures and will not explain them in detail. But they actually all have their own little tricks that they won't teach others. If you want to learn quickly and get started as soon as possible, you have to learn to observe carefully and learn from others. Do you understand me?"
"I see."
"Well, very good, you got it right away. I'll take you to the cafeteria now and teach you how to punch in."
They arrived at the elevator door, and Jun Lan was about to press the elevator button but was stopped by Li Yu.
Li Yu: "That's the passenger elevator. Our employees are supposed to take the staff elevator. Unless it's an emergency, if we find an employee taking the passenger elevator privately, they will be fined 50 yuan each time."
Jun Lan: "That doesn't seem right! It makes us seem inferior."
Li Yu: "You have to know that the first creed of the service industry is that customers always come first, and the rules are the rules, and we all have to abide by them."
Jun Lan didn't dare to speak, and silently followed Li Yu to the elevator next to the stairs at the exit and took the elevator to the third floor below.
They came to the check-in booth, where a security guard was watching videos on his phone. When he saw Li Yu coming, he quickly turned off his phone and greeted her.
"Hey, the customer service department brought a new pretty girl here."
"Well, you can feast your eyes later."
Li Yu turned to Jun Lan and said, "Come here and take a picture first, then press your finger here and touch it."
After Jun Lan did as she was told, Li Yu pressed the time clock a few times, turned on his phone and played DJ a few times, then said, "Okay, from now on, just take a picture and fingerprint when you go to and from work."
Then they went to the dressing room.
"You can shower and change your uniform here. The cafeteria is next to it, and the staff dormitory is on the top floor of the Junyue Building opposite."
Jun Lan looked at everything in front of her and felt very fresh, so she blurted out: "The environment here is not bad!"
"It's not that they're good, but among our peers, our conditions and benefits are already very good."
Jun Lan didn't answer. She wanted to remember every route she had just taken, for fear of getting lost by accident.
"Do you have any other questions?" Li Yu patted Jun Lan, who was absorbed in watching the surroundings.
"Not for now. Foreman Li, could you please leave me your phone number? This place is so huge, it's like a maze to me. I'm afraid I won't be able to find my way."
"It's okay, this is normal. New employees usually have this kind of confusion, not just about finding their way. You can call me if you have any problems. For example, if an old employee is too harsh on you, or if you feel there is something unreasonable, you can talk to me. But you can't bypass the foreman and talk directly to the manager. We are a team and need a spirit of cooperation, understand?"
Jun Lan thought to herself, "Isn't it just about not making random complaints? Got it, do I need to say more?"
She nodded seriously, and Li Yu didn't say anything else.
At this moment, Li Yu's intercom rang: "Leader Li Yu, something happened on the 28th floor. Please come to room 2801 as soon as possible."
Li Yu pressed the intercom and said, "Got it."
"Okay, I have something to do. You can continue to visit the hotel or familiarize yourself with the surrounding environment. Just remember to come to work on time tomorrow."
"Okay, thank you."
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