My goodness, the dishes alone cost nearly 500 yuan, and they treated people to a free meal without charging a penny. Isn't this a real rip-off? Jia Yuemei continued to complain, "I think your younger sister is not sincere in helping you open a restaurant. Look at this desolate place, where you can hardly see anyone. Who would come all the way here to eat?"
"If I had known earlier, I might as well open a small noodle shop in the city. I could at least make 200 yuan a month."
"How about we talk to my little sister and go back to the city to open a noodle shop?"
Shen Xiangnan was unusually sober this time and did not listen to Jia Yuemei's instigation.
"My younger sister opened a restaurant here for a reason. Besides, my younger sister has already said that no matter whether the restaurant makes a profit or a loss, I will get the money."
"Opening a noodle shop is profitable, but we have no power or influence. What if we run into a ruffian like Cao Haigang who causes trouble?"
That's true.
It is not easy for country people to do business and make money in the city.
Jia Yuemei had no choice but to put her mind at ease and start thinking about her daughter.
She and Shen Xiangnan went to the city, and Qin Jinlian returned to the countryside to help them take care of their daughter.
However, Qin Jinlian was not idle either. She would set up a snack stand in the town during every market day and could earn thirty to fifty yuan a month.
…
After the tasting session, Shen Mingzhu was not in a hurry to open the restaurant.
She improved and upgraded the dishes based on diners' opinions, and through tasting sessions she also discovered many problems with the service.
For example, the service staff have poor service awareness and lack of initiative. Simply put, they cannot see the work.
When chopsticks fell, he didn't help to replace them immediately. When the teacups were empty, he didn't refill them in time. He only rushed to do things after the diners called him.
Another problem is that the waiters do not have a good grasp of the dishes and they are unable to answer questions from diners.
To sum up, Shen Mingzhu decided to postpone the opening time to half a month later.
In order to save costs, Shen Mingzhu only hired four employees.
There are two people in the kitchen, one is Shen Xiangnan's assistant, and the other is responsible for doing miscellaneous work in the kitchen and washing dishes.
The other two were female employees, and together with Jia Yuemei, there were a total of three people working as waiters.
Originally, she thought that since the restaurant was newly opened, it would be great if it could have three or four tables of customers a day, and six employees would be enough to run it.
But the drawbacks and problems revealed at the food tasting session made her realize that even a small restaurant needs to establish a sound personnel system and reward and punishment mechanism to ensure employees' enthusiasm and passion for work.
…
Shen Mingzhu called the three waiters together and pointed out one by one the mistakes they made during the food tasting session.
The mistakes made by Peng Ling and Ma Xiaoping were similar, both of them were not proactive and positive in their service.
However, they both have their merits, for example, they are efficient, hardworking and not lazy.
In short, criticize where criticism is due, and praise where praise is due, and praise it hard.
"Jia Yuemei."
Jia Yuemei was stunned by Shen Mingzhu's shout.
Since she married into the Shen family, Shen Mingzhu has always called her second sister-in-law. This is the first time she has called her by her full name, which is quite serious and official.
"Do you know what's wrong with you?"
Jia Yuemei glanced at Peng Ling and Ma Xiaoping next to her and said awkwardly, "What's my problem?"
Jia Yuemei's face instantly turned red, and she muttered unconvincedly, "I don't think there's anything wrong with me."
Shen Mingzhu took a sip of tea before speaking, "Now that the restaurant is open, my second brother has his own business. If you have other plans, you can mention them now. If you don't want to stay in the restaurant and work, then I won't say the rest."
Jia Yuemei was stunned for a moment, and hurriedly said: "Little sister, what do you mean? What can I plan? Of course I will follow your second brother. Wherever he is, I will be there!"
Shen Mingzhu nodded, "Well, since you choose to stay in the restaurant, I'll be frank with you. Your job is the same as Peng Ling and Ma Xiaoping's, you are a waiter in the restaurant, and your job content is the same as theirs. You are no special than them, and you are not their leader. I hope you will do your job well and don't push it onto them."
Peng Ling and Ma Xiaoping felt uncomfortable about being ordered around by Jia Yuemei.
We are all waiters, so who is more noble than the other? It's just that Jia Yuemei is a relative of the boss, so I can only swallow my anger.
Now that Shen Mingzhu has spoken for them, they are filled with gratitude and thanks to their boss Shen Mingzhu.
However, Jia Yuemei's reaction was completely the opposite.
His face turned pale and blue, his lips trembled, he wanted to say something but couldn't, he could only bite his lips in embarrassment.
"The city is different from the countryside. Country people like to join in the fun and chat with people they know or don't know. City people value privacy. If you try to get close to someone you don't know, it's offensive."
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"The diners who came to the restaurant to try the food this time are basically all prominent people with high status. They need some quiet time and don't like to be disturbed."
"There are many good restaurants in the city, and they choose to come here for the quiet and freedom. If they don't even have this little peace and quiet, no matter how delicious our food is, they won't come again."
After saying this, Shen Mingzhu paused for a few seconds to give the three people time to digest it.
Then he pointed out Jia Yuemei's problem, "Your biggest problem is that you don't know how to tact and avoid. When diners are eating and chatting, they are talking about family matters and private matters. You, a waiter, are standing by and listening like a stake. Do you think it's appropriate?"
Jia Yuemei's face turned red, then white, and then blue.
"Of course, if you guys don't do a good job, I, as your boss, can't escape responsibility. I provided you with jobs but didn't give you the corresponding pre-job training."
This statement gave both parties a way out.
"Starting from the day after tomorrow, I will take time out every afternoon to come and give you training. The training will last for a total of seven days."
"After the training, I will conduct a unified assessment, and only those who meet the assessment standards can stay."
"Also, I will select the best people to serve as foremen based on everyone's assessment results."
"In short, everyone has a fair chance. Whether you are content with the status quo or want a promotion and a pay raise depends on your own performance."
…
When the sun was about to set, Shen Xiangnan returned to the staff dormitory located in the backyard of the restaurant.
As soon as he entered the door, he was hit by Jia Yuemei's half-broken shoe sole.
Shen Xiangnan was stunned by the blow, "What happened? Who messed with you again?"
Jia Yuemei talked like a machine gun, telling every detail of how Shen Mingzhu had criticized her harshly in the afternoon.
"…Even if I did something wrong, she could have just told me in private. She had to embarrass me in public. I was so embarrassed."
Shen Xiangnan didn't care. "What's the big deal? My little sister has that kind of temper. She even scolded me and my big brother. Just say it if she says a few words to you. It's okay if it means losing a piece of meat."
Jia Yuemei was not only angry about this, "Shen Xiangnan, you are a grown man, do you still keep your word?!"
"We agreed before that when the restaurant opens, you will be the boss and I will be the boss's wife."
"But today your little sister said that if I stay in the restaurant I can only be a waiter and work like Peng Ling and Ma Xiaoping!" (End of this chapter)