The inspection team consisted of three people, two women and one man. The three of them formed a so-called inspection team, which would arrive at Li Feng's dry cleaning shop in half an hour, ostensibly to "eliminate all substandard shops for the sake of the brand's reputation."
After having Zhou Xiaoyu and Chen Yi quickly clean the shop, Li Jia sat in the rest area, drinking tea and reading the newspaper. Recently, there had been increasing coverage of Green Forest Enterprise in the newspapers, with various negative news stories emerging one after another. "I wonder how Chen Mingguang is doing now? Heh." Li Jia smiled faintly to herself. In City B, it was incredibly easy for Hong Guang to destroy a company, even one with assets worth hundreds of millions. As long as it was a private enterprise, things became very simple.
"Hello! I'm Tina, the deputy head of this review team." The shop door was pushed open, and two women walked in. After seeing Li Jia, one of the blonde, blue-eyed women introduced herself and then shook hands with Li Jia.
The other woman was Asian, but it was impossible to tell which country she was from—maybe Japanese, Korean, or Singaporean—she didn't have any particularly distinctive features.
"Hello, I'm Li Jia. I'm glad you could come here. Without further ado, where shall we begin?" Li Jia stood up and asked concisely.
Li Jia's words surprised the two of them. They had come to China with the intention of sightseeing. The group leader, Paul, simply went to a bar as soon as he got off the plane, leaving the work to Tina and another woman, and went off to find his own adventure in China.
Looking at Li Jia, Tina smiled and said, "You're very efficient! Okay, let's start with the contents of this complaint." After Tina finished speaking, she took out a complaint form, which listed several items such as "service attitude, dry cleaning effect, ironing effect, and service efficiency," each with a long list of extremely bad points.
For example, regarding service attitude: "The name of the dry cleaner is 'Shuxin,' but the service is 'frustrated.' They don't even know whether a garment needs to be dry-cleaned or wet-washed, yet they complain about the customer..." Li Jia finished reading the form in her hand. Then she looked up at Tina and asked with a smile, "Which aspect would you like to start with?" She then waved the complaint form in her hand.
“Let’s start with the process. These things won’t affect my judgment.” Tina finished speaking, stood up, looked at Li Jia, and waited for Li Jia’s answer.
"Xiaoyu, it's up to you. Team Leader Tina wants to check our store's operating procedures, so why don't you try it yourself? My coat also needs washing anyway!" Li Jia said, placing the coat hanging to the side on the counter, and then smiled at Zhou Xiaoyu.
“Okay! The Shujia Dry Cleaning procedure starts with checking the customer’s clothes. Are there any items in the pockets? Are all the buttons on the clothes? Are there any tears or loose threads on the clothes…” As Zhou Xiaoyu explained the procedure in great detail, Tina nodded frequently. Finally, Li Jia’s coat was neatly ironed and hung on a clothes rack with a dust cover. Tina took out a pen and wrote a series of English words on the inspection form.
“The next step might take a little longer, as I need to observe the customers’ reactions. So, we’ll be open from now on. We’ll be here for three days, four hours each day—two hours in the morning and two hours in the afternoon. Although this is a routine check, since you’re here, we’ll complete the inspection. I hope you understand.” Tina finished speaking and sat down in the rest area, picking up her phone to read the news, though Li Jia didn’t know if she could read Chinese.
"Xiaoyu, open the door! Business has been shut down for so many days. If the inspection finds no problems, I hope headquarters will consider providing some compensation. I think this kind of malicious complaint is rare in the Shujia Dry Cleaning chain. Thirty complaints in one day. Heh, he's quite thoughtful!" Li Jia finished speaking and turned to pour a glass of water for the two women. Then she said to Tina unhurriedly.
"Thank you. I reserve my opinion until the results are in." Tina took the water glass, looked at Li Jia and replied with a smile. The other woman's face was as calm as a plaster statue. She took the water and put it aside, still not saying a word, but staring at the decorations in the room and the promotional displays in the store.
"You guys continue, I have something to do and I have to go out. To avoid any suspicion of bribery, I've decided not to bother you for any reason before the investigation is over. Goodbye." After saying goodbye to Zhou Xiaoyu, Li Jia left the dry cleaner.
Li Jia's words surprised Tina and the other woman once again. According to normal thinking, Li Jia should have been very polite to the two of them. Isn't this the usual way of Chinese etiquette?
"To avoid suspicion of bribery?" Tina pondered Li Jia's words, and after much thought, she came to a conclusion in her mind: "An interesting Chinese scholar." In her eyes, Li Jia had become a man from ancient times who only knew how to read the classics. In addition, Li Jia's appearance was not to her liking. In her eyes, men looked better when they were stronger.
When Li Jia drove back to the dry cleaner at noon, Tina and the other woman had already left. The dry cleaner, which had been closed for a few days, reopened, and many customers came to bring their clothes to be cleaned. Of course, the most numerous were customers of Zuolong Men's Clothing. The service and efficiency here were much better than at the return dry cleaner, so this place handled almost 85% of Zuolong Men's Clothing's dry cleaning after-sales business. After a few days of rest, as soon as it reopened today, Zhou Xiaoyu called a group of regular customers, and the dry cleaner quickly became lively again.
Chen Yi was also working very hard. Because the store had accumulated several days' worth of business, Li Jia simply changed her clothes and joined Zhou Xiaoyu and Chen Yi. After a busy day, even Li Jia was slightly sweaty. "It seems that I can't take any more breaks in the future. There are just too many clothes that have accumulated. Fortunately, the regular customers are quite understanding and have postponed the time for picking up their clothes by a few days. I'll work overtime tonight to wash the clothes that need to be picked up tomorrow, and then put the rest into the machine again according to the order of pickup time."
This chapter is not finished yet. Please click on the next page to continue reading the exciting content!
Continue read on readnovelmtl.com
