More than half an hour later, Lu Zhe finished the questions. He looked up, stood up, and placed the paper on President Xia's desk.
At this moment, Xia Xiaobing was staring at the computer screen, seemingly looking at something.
Lu Zhe waited a few seconds, and seeing that she didn't react, he whispered a reminder: "President Xia, I've finished here."
Upon hearing this, Xia Xiaobing glanced at him and said calmly, "Okay, wait a moment."
Then she picked up the paper and looked at it for less than half a minute—she was the one who created the questions, so that was more than enough time for her to determine whether the answers to each question were right or wrong.
Xia Xiaobing put down the self-made test paper, looked directly at the boy standing in front of her, and said, "It's better than I expected, the accuracy rate is over 90%."
Lu Zhe modestly replied, "President Xia, you flatter me. These questions aren't difficult at all..."
“It’s not difficult at all,” Xia Xiaobing said with a smile, noticing Lu Zhe’s momentary pause. “However, you’ve only been studying for a short time and it’s all self-taught, so it’s still quite good.”
Lu Zhe thought for two seconds and decided to give the simplest and most foolproof answer.
He said, "Thank you for your appreciation, Mr. Xia."
Xia Xiaobing was silent for a moment, then said, "The company has another task, and it seems that I can assign it to you. It's a project in cooperation with a client, mainly to provide AI customer service for a certain online shopping platform."
Lu Zhe: "Like the AI customer service on Taobao or JD.com?"
Xia Xiaobing said leisurely, "Yes and no."
Lu Zhe couldn't help but chuckle: "President Xia, what you said is quite intriguing. Why don't you explain it to me?"
Xia Xiaobing thought for a moment, organized her thoughts, and explained, "When you normally open customer service, the system gives you several options, asking what your needs are and whether you want to be transferred to a live agent. What we're doing now is what happens after the customer selects 'transfer to a live agent'."
Lu Zhe pondered for a moment, then suddenly realized: "Using artificial intelligence to impersonate a real person? Isn't that deceiving consumers?"
Xia Xiaobing: "It is indeed deception, but from a business perspective, it's impossible to guarantee 24/7 customer service. Large platforms and big merchants might be able to, but smaller merchants simply can't. So what we're doing with artificial intelligence is to use a method that mimics real people as much as possible to calm customers' anger and make them wait for real human customer service to come online. At least, it should be able to handle complaints between 11 a.m. and 9 p.m."
Lu Zhe: "Do people really need to contact customer service this late?"
Xia Xiaobing smiled faintly: "It's still the same point, from a business perspective. Precisely because very few people call customer service this late, many businesses cannot afford to hire 24-hour, three-shift customer service staff specifically for this small group of customers."
Lu Zhe: "Then let's just ignore it."
Xia Xiaobing: "But imagine you're a customer who discovers the problem at midnight, and you're furious. You contact customer service but get no response. Wouldn't you give them a bad review in a fit of anger?"
Lu Zhe thought for a moment: "Maybe."
Xia Xiaobing: "But if a customer service representative sends you cute emojis at 3 a.m., plays the victim, and says they're working so late and begs you not to give them a bad review, would you still give them a bad review?"
Lu Zhe fell silent.
Xia Xiaobing shrugged: "You see, this is business logic. On large platforms like Taobao and JD.com, sellers' reputation is very important. They don't want a single bad review, but they can't afford to hire too many human customer service representatives, so they have to think of other ways. That's why those sellers came to our company."
However, Lu Zhe still had some doubts: "Are those platform sellers so well-informed? How do they even know about a company like ours that specializes in artificial intelligence research..."
Xia Xiaobing: "It's very simple, it's business through referrals. Programmers at a certain level don't have very large networks. In our company, there are people who left those big platforms, and they introduce businesses to customers through their former colleagues. This is all very normal."
"Oh, I see." Lu Zhe nodded.
Xia Xiaobing added, "One more thing, once you finish this small project, you can be promoted to a full-time position."
Hearing this, and thinking about his salary after becoming a full-time employee, Lu Zhe immediately perked up: "No problem!"
"Don't feel pressured, this project isn't complicated. Since it's entirely text-based, there's no need to adjust the audio, and you can do some patterned design. Your job is also simple: testing, but you'll need to work closely with your colleagues in the algorithm department..."
As she said this, Xia Xiaobing stood up and took a step. But she didn't land properly and fell!
Lu Zhe rushed over immediately and helped her up.
The reaction speed and agility honed on the football field came in handy.
However, given the suddenness of the situation, Lu Zhe couldn't possibly catch his boss perfectly. Coming to his senses, he realized his posture was a bit off—he was practically holding his boss in his arms.
The part she's hugging is her waist, which is quite slender and almost devoid of excess fat. Clearly, this is the result of effective exercise.
Lu Zhe supported Xia's waist and helped her sit down on the sofa next to him.
Xia Xiaobing looked down at her right foot, then looked up and said with a wry smile, "I probably won't be able to go play football next time."
Lu Zhe: "Your health is the most important thing. You should take good care of yourself."
Xia Xiaobing: "The problem is, how am I going to get home tonight?"
If your right foot is injured, you naturally can't press the accelerator, so how can you drive? And even if you don't drive and take a taxi home, you first need to be able to walk out of the car.
Lu Zhe also realized this problem.
It seems...maybe...it's getting a bit tricky?
For a moment, the office fell silent.
Lu Zhe suddenly said, "How about I go to the nearby pharmacy and buy some Yunnan Baiyao?"
Xia Xiaobing: "I prefer safflower oil."
Lu Zhe was immediately at a loss. He occasionally used Yunnan Baiyao when he was injured, and hadn't used safflower oil much. Moreover, as far as he knew, safflower oil was more troublesome to use than Yunnan Baiyao; it seemed that it needed to be applied and then rubbed in?
But since President Xia has spoken, he has no choice but to comply.
————
The pharmacy that Lu Zhe went to was only two or three hundred meters away.
When he arrived at the pharmacy and took out his phone to pay, he discovered an unread WeChat message from Xue Xiaodie. The message had been sent half an hour earlier—he had only been in President Xia's office for a short time then, busy working on a test, and his phone was on silent mode, so he naturally hadn't noticed it.
After paying and leaving the pharmacy with the small plastic bag, Lu Zhe finally had time to check what Xue Xiaodie had sent.
I'm also working overtime tonight. Could you let me know when you're done? We might be able to go home together. Sorry, it's not far, but I don't really like walking home alone at night…
Lu Zhe replied with an "OK" and then put his phone back in his pocket.
————
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