Chapter 34 Refund Successful
The next morning after Liu Lan revealed her true identity, she received a hasty phone call. The first thing the other party said was, without any greeting or introduction, "Did you shoot the live video?"
Liu Lan had just woken up at that time, and when she heard this tough and rude voice, she suddenly woke up completely.
The other party must have been certain that she was the one who posted the video. Without waiting for her to say anything, he continued, "We have already refunded the 548 yuan to your Alipay account. Please delete the video on Weibo immediately."
There was a word "please" in his words, but it did not mean an invitation at all. It seemed like if you were given money, you should obey his orders.
Liu Man asked slowly,
"Excuse me, who are you?" In fact, when she saw the origin of the call, she already had an idea in her mind.
"I'm the owner of Winnie the Pooh Taobao store, my last name is Chen."
"oh."
Liu Lan's indifferent reaction made the other party even angrier.
...
...
Boss Chen's full name is Chen Desheng. Chen Desheng's store has been open on Taobao for five years and is an old store with two crowns. With such a large business, he has long hired professional managers to run the store, and he himself has retreated behind the scenes, mainly responsible for online procurement and the business of his own physical store.
Because his business has a good reputation, the daily transaction volume in his store is usually stable. In addition, his company has dedicated public opinion monitoring personnel. Generally, complaints, refunds and negative reviews can be resolved well and quickly, so he rarely worries about these things.
But early this morning, Chen Desheng's sales manager called him regardless of disturbing his rest and asked him to log into Weibo and Taobao. He opened Weibo first and watched the video pushed to the homepage. The video was of a woman whose face was not shown. Her voice sounded very young. At the beginning of the video, the woman did not hide the name of their store at all and said that she bought fake cat food from them.
As soon as Chen Desheng saw this, he knew it was bad. He then looked at the trending searches on Weibo: #Black-hearted merchants on the Internet sell fake cat food#, #Boycott Winnie the Pet Store#, #Beware of fake cat food on Taobao#. There was overwhelming negative information.
When Chen Desheng opened his Taobao store page again, hundreds of return requests popped up. The comment section was completely flooded with almost all negative reviews.
He almost had a heart attack because he didn't have any heart disease. In the middle of the night, he called everywhere, but no one would pay attention to him at that time. Even his customer service staff turned off their phones and went to sleep.
Chen Desheng did not sleep all night. He and several employees carefully analyzed the content of the video and then looked up previous orders before they determined that the person who posted the video was "Ms. Liu" who had bought cat food from their store twice before.
Liu Man’s former lover always used the nickname “Ms. Liu” to buy things on Taobao and never used her real name.
Chen Desheng also retrieved the conversation between Liu Lan and the customer service. He was furious with the customer service. For a mere 548 yuan, he suffered a huge loss. Without saying a word, he fired the customer service. He seemed to have forgotten that the customer service staff acted according to the instructions of their superiors.
"Ms. Liu, we always believe in harmony and wealth in business. You are also a regular customer of our store. There is a problem with this batch of goods. It was an accident. Now we have refunded the money and your problem has been solved. Why do you have to make the relationship so awkward and do things so harshly?"
Chen Desheng felt that this young girl was not a good person, and his tone finally sounded a bit pleading.
Liu Lan said, "So you admit that the cat food I bought was fake?"
"Yes, it's fake," Chen Desheng admitted readily. "To be honest, who among the cat food purchasing agents on Taobao can honestly ask themselves if they have never sold fakes? Customs inspections are strict, and foreign manufacturers have limited supply. We can't find more sources of goods. For example, there are too many people purchasing on behalf of the brand Cats' Garden, and it is difficult to find goods in Hong Kong supermarkets. We finally get a batch, but it can be sold out within a week. Do we only do business for a week? I have 200 employees under me. Everyone needs to eat and support their families. You have to understand us."
Chen Desheng made it sound like he was making money from a dishonest means. Liu Man laughed instead of getting angry. "You deceived us buyers, but you asked us to sympathize with you? Then who will sympathize with our pets? Since you have run a pet shop for so many years and know how important pets are to their owners, are you willing to feed your pets with fake products?"
"That's not what I meant. You buy cat food online for selfish reasons. Isn't it just to save money and not want to spend more money on your pet? Cats' Garden cat food, no matter what specifications, is not priced below HK$600 in Hong Kong. Many customers know this clearly, but they are still lucky and would rather save a few dozen dollars and buy fakes. Who can you blame? As merchants, we are also wronged."
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