Chapter 491 Customer Service Liu Meili
For any online store, the busiest position during the Double 11 period is customer service, followed by warehouse delivery staff. Especially starting from 11pm, the number of people coming to consult increases sharply.
Wan Jun and three new customer service representatives were simply too busy to handle the job, so Liu Lan asked everyone to do customer service work, even Zhang Pei personally took part.
The customer service staff in Liu Man’s store all have uniform names, named after the cat breeds. The three customer service staff and Wan Jun are named: Rural Cat, British Shorthair Cat, Garfield Cat and Ragdoll Cat respectively.
Now, Liu Lan and her friends are also customer service staff, so Wan Jun added five more customer service IDs in the background, which are also the names of cat breeds. The name assigned to Liu Lan is Maine Coon, Zhang Pei is Siamese, and Mao Yuchen is Tabby.
Zhang Pei and Liu Lan both have independent offices. Yu Zhan stayed in Liu Lan's office and helped her sort out various order report materials all night.
After everything was almost sorted out, Yu Zhan also wanted to work as a part-time customer service representative. However, the number of computers in the office was calculated per person, and there were no extra computers for him to use. So Liu Lan asked him to log in to her account with his mobile phone. Her account was the store owner's account, which had the highest authority and allowed her to answer customers' questions on the phone.
Yu Zhan walked to the small sofa behind Liu Lan's desk and sat down. He took out his mobile phone and entered Liu Lan's account number. He asked her what her password was.
Yu Zhan pondered carefully, "Your birthday is November 17th?"
Liu Man stared at the screen and worked intently, without giving it much thought, and answered casually, "Yeah, yes."
...
...
In other words, her birthday is coming soon. Yu Zhan feels that he is not a competent boyfriend as he has never asked about her birthday. Fortunately, it is not too late. He thought for a while and logged into Liu Man's account.
Liu Man's Taobao nickname is "Liu Meili", which was given by the previous owner, who of course did it as a joke. Besides, she thought she was really beautiful and worthy of the name. But Liu Man thought the name was not beautiful, and she wanted to change it, but she couldn't, so she had to make do with it.
Yu Zhan did not look through Liu Lan's shopping records, nor did he look at her other private information, but he noticed her favorites, which showed 1,723 items. He clicked on it and took a quick look.
Then he entered the Wangwang message page and saw many message boxes piled up together, and the number of messages was still increasing. If the message was replied by Liu Lan or other customer service staff, it would not appear on the interface of this account.
The experienced Wan Jun had already sorted and categorized all the problems he had encountered in his work over the past few months and set up quick replies, which could save customer service a lot of time.
Liu Man sent the quick reply document to Yu Zhan on WeChat, and he just had to copy and paste it. Yu Zhan felt that this new job was quite simple.
But what people imagine is often completely opposite to reality.
Yu Zhan randomly clicked on a dialog box that he hadn't replied to.
"Anyone there?"
Yu Zhan immediately copied, "Hello, welcome to our store. What items are you interested in? I can introduce them to you. I am customer service representative Liu Meili."
He waited for a long time, but the other party didn't send another message, even though the message clearly showed that it had been read.
Yu Zhan was puzzled.
Then he replied to the questions one by one. There were many questions from the customers, but they followed a certain pattern. They were basically about promotional gifts, whether shipping was free, whether there were other coupons, and whether the product was authentic.
However, there are always some guests who do not play by the rules.
For example, some people noticed the nickname "Liu Meili".
"Customer service lady, your name is very unique."
Yu Zhan didn't want to answer this question, but he knew that letting the customer see the "read" message without replying was definitely poor service. When he chatted with Liu Lan before, she said that one of her criteria for evaluating the company's customer service performance was that the customer's words must not be used as the closing remarks. Even if it was just one word or an emoji, the other party had to feel respected.
So Yu Zhan replied with a "hmm".
"The young lady is a little cold."
Yu Zhan flipped through the quick reply file and copied another one: "What products have you taken a fancy to? I can introduce them to you."
"I've got my eye on you (hehehe)."
This person was obviously teasing the customer service on purpose. Yu Zhan silently said to himself that the customer is God and copied, "Dear, please let me know if you need anything. I am happy to serve you."
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