Yongan.
There were seven or eight people sitting around the conference table, but there was complete silence.
He Tianning picked up the water cup and was about to smash it.
The assistant risked his life to stop him, "Boss He, you can't smash this."
It was given by my wife. If He Tianning smashes it, he will be in big trouble when he returns to Hong Kong.
He Tianning remembered something, his eyes twitched, and he put down the water cup heavily, taking out his anger of the past few days on the think tank.
"We at Yong'an don't keep useless people! I hope you can give me an answer and suggestions that are worthy of your salary."
The think tank members secretly cursed Dongsheng.
It's a shabby opening, can't everyone just stick to the usual routine? What good will it do you to throw all this fancy stuff around, wasting time and money?
I don't know which bastard came up with these stupid ideas.
Some people speculated: "Is it responsible for packaging and delivering it to your home?"
Someone immediately retorted: "As you said, there are only two packs, but there is still one pack left?"
Everyone was arguing about what the three guarantees of service were.
He Tianning felt a headache from the noise and couldn't help but turn his head to look at the window opposite.
Where did Duan Kunze hire his military advisor? How could he have so many clever ideas?
This made He Tianning feel a sense of crisis.
He didn't want the balance between the two families that had been maintained for more than 20 years to be broken in Huacheng.
This means that the war between the two families was lost in his hands.
He would never, ever allow this to happen!
**
Jiang Shiyue, who was in charge of Dongsheng, sneezed twice.
Duan Kunze looked up from the report, "Have you caught a cold?"
Jiang Shiyue rubbed the tip of her nose, feeling sore. "No, maybe someone scolded me? How's it going? Is the turnover for the past three days okay?"
Duan Kunze nodded. "It's a surprise. This is the first time I've seen a profit report just a few days before opening. You really gave me a big surprise!"
Although there are many discounted products during the sale, most of the goods can break even, including affordable rice.
At most, you won’t make any money.
The real cost is hiring college students to "move" and hiring someone to show the movies.
It costs ten yuan per person to apply for a membership card, so for one hundred people it’s one thousand yuan.
In the past three days, far more than a hundred customers have applied for membership cards, which not only makes our investment back, but also makes a lot of profit.
In the hands of ordinary people, ten dollars is ten dollars. Even if it cannot be spent, it is still ten dollars in the bank.
But these ten dollars put together is a considerable amount.
With this money, Duan Kunze can do a lot of things and stay one step ahead of Yongan in every aspect.
He thought that the struggle between Yong'an and Dongsheng that had lasted for more than 20 years would finally have a winner.
***
On the fifth day, the main direction of Dongsheng’s marketing expanded from the supermarket on the first floor to the upper floors.
The contents of the three guarantees of service are painted with colorful paint on the wall at the corner of the stairs on each floor, occupying an entire wall, making it impossible not to see it.
This policy is completely different from the previous small-scale promotions of affordable and discounted products. It is a service content that subverts people's cognition.
The front desk was crowded with customers seeking advice.
"Is it true that you offer refunds, exchanges, and repairs?"
"It's true. I have the detailed three-guarantee service content here, you can take it back and have a look." The front desk handed the three-guarantee service content leaflet that had been printed long ago to the customer.
Of course, Jiang Shiyue copied Dongsheng’s three guarantees policy from his previous life.
All products can be returned or exchanged within seven days without giving any reason, provided that it does not affect the secondary sale.
The return and exchange period can be extended during holidays.
The warranty is time-limited.
For example, for shoes, the warranty period is three to six months, depending on the material.
For example, the warranty period for televisions is generally more than one year.
Of course, in general, it’s just copying the big framework.
After all, there is no competitive pressure in services now. Besides, it is impossible for Jiang Shiyue to remember all the rules and regulations of the "Three Guarantees" policy in such detail.
***
Soon, a leaflet of the three guarantees service appeared on He Tianning's desk.
He Tianning was so shocked by what he saw that he kept shouting “Holy crap!” He pinched the single page between his fingers and snapped it, “Has Duan Kunze gone crazy?”
Finally, He Tianning's anger was not directed at him, and the executives responded extremely quickly and with unprecedented force.
"This so-called three guarantees service is harmful to others and not beneficial to ourselves!"
"Yong'an and Dongsheng signed an agreement back then, stipulating that neither party would engage in unprofitable business again."
"Yes, Mr. He and his Dongsheng Duan boss have both sworn a solemn oath. If anyone does something that will hurt both of them again, they will lose everything and will have to pay for everything they do. They will never be able to turn over a new leaf."
“…”
He Tianning waited until they had almost finished cursing before snorting loudly, "What if this three-guarantee service isn't a losing proposition but a competitive advantage?"
"Mr. He, you're such a joke. We've been running a department store for a long time, not just one or two days, but also one or two years. According to Dongsheng, if you don't want the goods you've sold, you can return them, and if you want to exchange them after you get home, you can exchange them. If you can even repair something after using it for three to five months, isn't that a losing business?"
"That's right, with so many customers coming and going every day, there should at least be someone dedicated to handling all the returns and exchanges, right? It would undoubtedly increase labor costs. Plus, if the exchanged items don't sell well again, they'll just have to be thrown away. One or two isn't a big deal, but what about a lot? By the end of the year, the damage alone will be unprecedentedly high. And that repair thing is ridiculous. We're supposed to take care of repairs after we buy something and use it? How many products are there in this entire department store? How many maintenance staff would that require?"
He Tianning remained silent, but after the meeting, he still called his father.
Director He's first reaction after hearing this was: "What is Duan Kunze doing? Isn't this nonsense?"
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