Chapter 86 Writing a Letter
Lin Qingqing tends to feel sleepy after taking her medicine, so she fell asleep shortly after returning home from lunch. Just like in the morning, she was covered with two blankets, making it hard for her to breathe. However, this had its advantages, because she couldn't lift the blankets, and after sweating profusely in the afternoon, by dinner time, her nose was no longer stuffy, and she felt refreshed.
Although she was better, the continuous sweating made her feel sticky and uncomfortable. However, the temperature was low at night, and Lin Qingqing was afraid that taking a bath would make her catch a cold, so she changed her clothes and decided to take a bath when the sun was strongest at noon the next day.
In addition, she had slept all day and was now very energetic. After washing up, she couldn't fall asleep, so she got up and sat at her desk to write a reply.
The reply to the family was written by Xie Wei, while Lin Qingqing was to write a letter to Li Juan.
In the letter, Lin Qingqing analyzed the possible consequences of meeting Li Juan, which were nothing more than two possibilities: if they hit it off and got together, or if they didn't hit it off and never contacted each other again. Then she asked Li Juan what she was afraid of.
If she's worried that Wu Haiyuan won't like her, then it'll be difficult for their pen pal relationship to progress further. If this relationship is destined to fail once it's exposed, there's no point in dragging it out any longer. If she's worried that she won't like Wu Haiyuan, then she has nothing to fear; she's not the one being abandoned.
If she's worried that things are too rushed if she's already attracted to someone, she can talk to them and slow things down. However, if she's not ready for a relationship, she should think it through sooner rather than later and not hold anyone back.
After writing this, Lin Qingqing stopped writing and thought for a moment. In the end, she did not express any opinion on Wang Fengxia's matter. She simply wrote her signature, put the letter into an empty envelope, affixed the stamp, and waited to mail it the next day.
After sealing the letter, Lin Qingqing asked Xie Wei, "Did you mail the letter you wrote home?"
"Not yet." Xie Wei shook his head and told her the letter was inside the desk.
Lin Qingqing took out the letter and put it together with the one she was sending to Li Juan, saying, "I'll take it and mail it tomorrow."
Xie Wei nodded, patted the spot next to him, and said, "Are you cold? Why don't you come up and lie down?"
Lin Qingqing's hands and feet were indeed cold. She got up, lifted the covers, and lay down in bed. She didn't know if it was because Xie Wei had a stronger constitution or because the two layers of blankets warmed up faster, but Lin Qingqing felt that the bed was much warmer than usual. After lying down, she closed her eyes and let out a comfortable sigh.
Xie Wei found it somewhat amusing: "It's that comfortable?"
"It's so warm." Lin Qingqing stretched her feet to touch Xie Wei's feet.
Although she was wearing warm shoes, the chill seeped into her bones. She had been sitting and writing the letter for so long that her feet were already freezing cold. Even Xie Wei's eyebrows twitched from the cold, but he didn't move his feet. He warmed her feet and said, "I told you to save the letter for tomorrow." He then took her hand, which was just as cold.
"I'm afraid I'll forget tomorrow," Lin Qingqing said. She had been thinking of writing it today.
Seeing Xie Wei frowning, Lin Qingqing snuggled into his arms, pressing her hands against his chest through his clothes, and said, "You're worried I'll get cold, so just warm me up."
Xie Wei's voice lowered: "Don't provoke me."
Lin Qingqing immediately became obedient, lying down and sleeping perfectly still. Xie Wei laughed in exasperation, pulling her hand over to cover it: "You did this on purpose, didn't you?"
Lin Qingqing opened her eyes, giving a look that said, "I don't understand what you're saying."
Xie Wei: "..."
...
Before the holiday, Lin Qingqing had planned her vacation to be full. She planned to clean the house on the first day, go hiking on the second day, and eat out on the way... In the end, she only completed the plan on the first day. On the second day, she didn't even get to go hiking or bask in the midday sun. On the third day, she was too lazy to move and stayed at home all day.
However, after staying at home for three days, I felt much better. When I returned to the supply and marketing cooperative after the holiday, there was no sign of fatigue on my face.
Upon arriving at the supply and marketing cooperative, Lin Qingqing didn't go directly to the office. Instead, she went to the Xingfeng counter to check the sales data for the past few days. While Lin Qingqing was looking at the spreadsheet, Su Rong stood nervously to the side, her shoulders tense.
Before Lin Qingqing took her vacation, she asked her if she was confident in managing the counter by herself. At that time, she had been learning from Lin Qingqing for several days and thought she knew everything, so she confidently said yes.
But when Lin Qingqing took a vacation, she realized that she had been thinking too simply.
She was able to handle every customer well before because Lin Qingqing was there to support her, so she felt no pressure. Moreover, when disagreements arose between her and customers, Lin Qingqing would speak up in a timely manner to soothe the customers' emotions and persuade them to trust them, which is why she was able to complete one order after another smoothly.
When Lin Qingqing was on vacation and there was no one around to help her, she started to panic. Moreover, without Lin Qingqing to smooth things over, her communication with customers often became strained, ultimately leading to customers losing trust in her, giving up on buying, or deciding to wait until Lin Qingqing returned from vacation before making a purchase.
The events of the past few days have left Su Rong feeling frustrated. She thinks that Manager Lin must be disappointed in her.
But Lin Qingqing wasn't actually disappointed, because the sales figures for the past few days were better than she had expected, and they showed an upward trend from Friday to Saturday. This was partly because many businesses were closed on Sundays, resulting in more customers, but it was also due to Su Rong's improved communication skills.
After reading it, Lin Qingqing said, "Well done."
Upon hearing Lin Qingqing's words, not only Su Rong was stunned, but everyone else at the counter was also taken aback.
Ever since Lin Qingqing announced she was looking for someone to take over the Xingfeng counter, everyone in the store department had their eyes on that position. They all worked incredibly hard during training, but in the end, they were still overtaken by the newcomer, which was incredibly disheartening. So these past few days, seeing Su Rong so busy and overwhelmed, with sales plummeting compared to before, everyone on the second floor was waiting to see her fail.
What's the result now?
Lin Qingqing actually praised her for doing a good job!
Did they hear me right?
Su Rong also wondered if she had misheard, and asked hesitantly, "Manager Lin, are you... are you praising me?"
Seeing how nervous she was, Lin Qingqing chuckled and said, "You don't need to be so scared, I don't eat people."
Su Rong looked embarrassed and smiled shyly.
Of course, Lin Qingqing didn't just praise Su Rong all the time. She quickly became serious and asked, "In these three days, how many people did you serve each day? How many made purchases? How many hesitated? How many had no intention of buying? Do you know the data?"
Hearing Lin Qingqing's question, everyone became eager again, waiting for Su Rong's answer. But to their disappointment, Su Rong had actually taken notes; she not only recorded the number of people but also tallied the reasons for purchasing, hesitating, and giving up.
Everyone: Is he just bored?
Lin Qingqing was very satisfied with Su Rong's work attitude and said after hearing this, "So, the daily purchase rate is on the rise."
Su Rong was taken aback upon hearing this. She hadn't compiled this data before, but quickly did the mental calculation and found it to be true. She had originally thought that the high Sunday sales were related to the large customer flow, but it turned out that it was also related to her own performance. She blushed and nodded, "That's right!"
"Tell me about your most successful communication in the past two days, and also what you consider your most unsuccessful communication."
Su Rong lowered her head, thought for a moment, and said, "My most successful and most unsuccessful communication both happened yesterday. The most successful order was from a young girl who had only been working for six months and had saved up some money to buy herself a new outfit..."
After Su Rong finished speaking, Lin Qingqing discussed the failed communication with her and then conducted a simple on-site simulation. Su Rong didn't have any major problems in the simulation, but Lin Qingqing still gave her two suggestions afterward: "First, you need to be more confident. You need to believe in your aesthetic sense. If you don't even believe in the clothes you choose, why should customers believe in you?"
"Secondly, you need to be more sincere. You can tell the customer that if she prefers a certain combination, she can choose according to her own preferences, but you think another combination might suit her better. Remember, choose clothes for the customer based on your own heart, and don't try to fool her just to get a sale. Because if she is persistent enough, she will still make her original choice after listening to you, but if she is easily swayed, and you agree with her, it will only make her lose confidence in you. You need to know that we are not only selling clothes, but also your aesthetic sense and service."
After talking with Su Rong, Lin Qingqing went to chat with another newcomer.
Another newcomer was Deng Lingling. Actually, she was quite qualified in all aspects, but she was unlucky enough to run into Su Rong. Whether it was the written test, the interview, or the assessment for sales clerks at the Xingfeng counter, Su Rong outshone her. Therefore, she failed to become a regular sales clerk at the counter and became a substitute.
The term "substitute" means that she is responsible for whichever counter is on break.
In fact, Lin Qingqing felt that if Deng Lingling wanted to advance further, rotating through each counter would be more advantageous. Managing a single counter for a long time doesn't provide comprehensive information; if the supply and marketing cooperative were to expand and add leadership positions in the future, the primary requirement would definitely be familiarity with all the counters.
Even Lin Qingqing, when she first joined the supply and marketing cooperative, rotated through all the counters.
In fact, Su Rong and Deng Lingling had rotated between different counters, but it's uncertain how much they became familiar with.
But these words were too far off, so Lin Qingqing didn't make any promises to Deng Lingling. She only inquired about her work situation and asked her what she thought about the new position.
During the conversation, Deng Lingling appeared very optimistic and energetic. Lin Qingqing did not delve into whether she was sincere or not, because whether she worked hard or slacked off, she would bear the consequences herself.
This is also a new round of assessment for her.
If you survive, everything will be fine; if you don't, you'll be eliminated.
Fortunately, Deng Lingling did not disappoint Lin Qingqing. She was indeed full of energy and quickly adapted to the daily rotations, gradually becoming more and more adept at her work.
Su Rong, who came in with Deng Lingling, was also a very quick learner. After being guided by Lin Qingqing, she quickly found a communication style that suited her. Thanks to her efforts, sales at the Xingfeng counter gradually increased, and daily sales soon returned to the level when Lin Qingqing was there.
For sales clerks at other counters, the training was not entirely useless, because when they applied the communication skills they had learned to their work at their counters, their sales figures improved to some extent.
At the same time, Lin Qingqing began her next plan.
Like Director Gao, she wanted to see a situation where all the counters competed and progressed together, rather than one company dominating. So, seeing that the work at each counter was on track, Lin Qingqing turned her attention to the other counters.
This time, Lin Qingqing's focus was on makeup.
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