"Listen to me, everyone. I'm not well-educated and don't know many characters. I came up with the term 'major shareholder' myself. It means that I have a share in this clinic," Lan Yamei explained awkwardly, rubbing her hands.
The crowd quieted down.
"I may not follow the rules exactly, but I have my own set of management methods. Firstly, I can ensure that everyone has enough to eat and wear, and secondly, I can ensure that everyone doesn't get tired from work. So what I want to talk about today is your work arrangements." Lan Yamei said earnestly from the front, while Qiu Zeyu sat in a chair behind her, and the Liu family father and son stood with the other doctors.
An elderly traditional Chinese medicine doctor, who was the leader of the group, had high cheekbones, a narrow face, and looked like a wise and sage. He asked with some doubt, "Isn't Doctor Zhao here?"
Since she had to explain anyway, Lan Yamei could only clasp her hands in a fist and reply, "Old doctor, please don't worry. Doctor Zhao was summoned by the Emperor last night. He will be back in a few days, and I dare not ask any more questions."
Upon hearing that the Emperor had invited him away, the large group of old men were both impressed and envious, and they all gave Dr. Zhao a thumbs up, praising his medical skills.
Seeing this, Lan Yamei pressed on, saying, "In the past, we didn't categorize those who came for medical treatment. When it came to our area of expertise, we could find the cause of the illness and prescribe medicine in the time it takes to drink a cup of tea. But if it came to our weakness, we might not be able to find the cause even after an hour. For this reason, I would like to ask for everyone's opinions on how to make some improvements to our clinic."
Bluetooth Girl's arguments were something the traditional Chinese medicine doctors had never heard of before. To be honest, every doctor has their own strengths and weaknesses, so they all nodded in agreement.
"Those who come seeking medical treatment fall into one of these five categories. First, postpartum women. Second, infants. Third, women. Fourth, men. Fifth, special clinics," Lan Yamei said, observing everyone's reactions.
She had indeed considered this issue, just yesterday when she was recruiting. Fifteen doctors can't all be experts in everything! Therefore, the specializations found in modern medicine are essential. However, due to staffing constraints, she couldn't divide it into such detailed specializations as in modern medicine, such as cardiac surgery, neurosurgery, internal medicine, etc. She could only use a simplified classification for easier management.
The doctors, hearing for the first time that patients could be categorized, were all enlightened and listened even more attentively.
Seeing that there were no objections from the audience, Lan Yamei continued, "The clinic has three floors. The first floor can accommodate six consultation tables, and I will clear some space on the second floor to set up four more consultation tables. The third floor is where everyone can take a lunch break. If you feel tired or unwell, you can go to the third floor to rest for a while."
The experienced traditional Chinese medicine practitioners were intrigued by this novel approach and asked curiously, "We have fifteen people, but there are only ten tables. What are the other five people doing?"
"Here's what I'm thinking: you'll have one day off every five days. However, the clinic will remain open as usual, without a single day off. So I'll create a work schedule later, and everyone can just follow the schedule in rotation." Lan Yamei didn't want the doctors to overwork, so she adopted this new work method.
"I see? What if someone is unwell and can't see patients the next day?" one of the elderly traditional Chinese medicine doctors with sunken cheeks asked.
Three or five people chimed in, "That's possible too, besides, there might be urgent matters at home that could delay things."
Lan Yamei had already considered this issue, so she said with a smile, "Here's what I'm thinking: if you don't want to rest on weekdays, you can save up your days off and use them when needed. We'll still pay you for four days off a month. If there's something going on at home, you can take a few more days off, but you won't get paid for those days."
Another doctor raised an objection, saying, "I am all alone and have no ties, so I don't need the four days off a month."
Lan Yamei quickly said, "It's fine if we don't need it, then we'll just give you four more days' wages. Those of you who like to drink, after your clinic hours, you can go out for some good wine and good food, it's all up to you."
Everyone was completely convinced, feeling that working at this clinic meant more work and more pay. It was a promising and motivating experience! They all expressed feeling great and urged each other to quickly take their seats at the consultation tables.
Lan Yamei continued, "Since everyone has no objections, I will now discuss the triage issue."
Someone asked, "I just heard you say there are five categories, which isn't difficult, but how can patients know which doctor they should see?"
The doctors, who had not received any management training, were completely bewildered; they had no idea that there was such a thing as a patient information desk in modern society.
Lan Yamei chuckled and said, "We have fifteen experienced traditional Chinese medicine doctors, but only ten tables, so ten doctors can sit there. The other five won't be resting at home, so only four doctors can rest each day. I've arranged for the last one to sit at the entrance."
"At the entrance?" the crowd asked, puzzled.
Qiu Zeyu was also completely confused. Why was the doctor running to the door instead of sitting in the room to see patients?
Lan Yamei kept everyone in suspense, saying, "Don't misunderstand, this is not an easy job. This position is crucial for the smooth operation of our clinic, and it must be filled by an experienced and insightful doctor."
"What exactly are you doing at the door?" one of the doctors couldn't help but urge anxiously.
"Haha, it sounds simple, but it's not easy to do. This doctor is triaging all the patients who are coming to see a doctor at the door!" Lan Yamei said, observing everyone's expressions.
"Triage? What is triage?" a doctor asked.
"Since patients come to see a doctor, there must be men and women, young and old, and some patients whose symptoms are not easy to identify. The doctor at the door has a heavy task. He needs to determine the direction of medical treatment for the patients in just a few words and point them to which table to consult." Lan Yamei tried to explain as clearly as possible.
"You mean, the doctor at the entrance first classifies the patients and assigns them to the corresponding doctor, and that's considered the job done?" a doctor asked.
“That’s right. So now we need to screen the doctors at the ten consultation tables. First, who among you is good at treating pregnancy-related illnesses in pregnant women?” Lan Yamei asked.
Two people slowly stepped forward from the crowd. Lan Yamei nodded and asked, "What are your names, doctors?"
"My surname is Li!"
"My surname is Zhang!"
"Thank you both! Then I'll trouble you two to take charge of the maternity category. The two consultation tables on the first floor, towards the back, are prepared for you, with curtains separating each table." After Lan Yamei finished speaking, the two doctors went over.
"Secondly, which of you is skilled at treating infants and young children under the age of twelve?" Lan Yamei continued to ask.
...
After more than an hour of work, each doctor found a suitable position. Even the Liu family, grandfather and father, were assigned to mainly handle dispensing medicine. This job wasn't busy because the clinic charged separately for prescriptions and medicinal materials.
With all the positions arranged, Lan Yamei booked the largest table at Zuixianglou Restaurant to treat the fifteen doctors to a welcome-back feast, preparing to open for business tomorrow.
They also sent the Liu family father and son to the carpenter's house to purchase a large number of benches, which were then fixed in place wherever there was room inside the house. Not only were there benches on the first and second floors, but a row of them was also set up under the eaves outside the clinic.
After everything was arranged, Lan Yamei helped Qiu Zeyu back to the barbecue restaurant.
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