Chapter 711 Nighttime Business
"Boss Wan, why didn't you say you were coming sooner?"
Aji walked quickly toward the private seat where Wan Qiqi was sitting.
Then, when he saw Chen Yongnian sitting next to Wan Qiqi, the smile on his face froze for a moment.
"Chen Guannian? You're here too?" Aji looked slightly surprised.
He shouldn't have been surprised.
He came down immediately after hearing that Wan Qiqi was coming, but he didn't hear clearly that there was another person.
However, this is not a big problem for him.
Aji stopped a waiter and said, "Go and prepare the private room I usually use!"
"No need, let's sit here and talk things over!" Wan Qiqi stopped her.
Aji understood and changed his mind: "Bring me my treasured wine, along with some milk crisps and fruit, plenty of grapes, and a few more dishes!"
“Young Master Aji, there’s no need for such politeness,” Chen Yongnian said.
After giving his instructions, Aji sat down in an empty seat and said with a smile, "This is the first time that Manager Chen has come as a formal guest. As the young master, Aji will naturally prepare the best wine and food to entertain you."
"Let's talk about other things first, then we can talk about the good wine and food!" Wan Qiqi said, then looked at Chen Yongnian and tilted her head, saying, "Yongnian, tell me how you felt when you came in."
Chen Yongnian was taken aback.
He was just a guest, but his wife made him speak.
What does this mean?
Although Chen Yongnian didn't understand, he still didn't go against Wan Qiqi's wishes.
"Although there are waiters at the entrance to solicit customers, they cannot respond to customers quickly, which can easily lead to conflicts and customer dissatisfaction."
"Not proactively introducing things to guests and only answering their questions will make them lose patience."
"If we don't actively recommend it, first-time customers will be confused, making it difficult to attract repeat customers."
"If the tea is served after the food is ordered, but no one comes to serve it for a long time, it will reduce the customer's goodwill."
"..."
Chen Yongnian demystified all the problems he had in mind.
He actually doesn't understand restaurant management.
All the comments were made in comparison with Xinglong Restaurant, highlighting its shortcomings.
Ajiben stood there, mouth agape, stunned.
After a long pause, he finally closed his mouth, swallowed hard, and said, "Chen Guannian, you are indeed very observant. These are indeed problems. I have had someone teach me, and it was fine at first, but then it went back to the way it was."
"You're not putting enough pressure on them, which makes them feel like they can get away with it. In the long run, they'll only be superficially obedient to you."
After speaking, Chen Yongnian picked up his teacup and drank it.
“If the pressure is too great, it will backfire.” After saying this, Aji looked at Chen Yongnian, wanting to hear what the other had to say.
"Make an example of them, severely punish any exceptions, as a warning. Establish clear rules for the restaurant, and severely punish anyone who violates them, no matter who it is!" Chen Yongnian said, then looked at Aji.
He then added, "I don't understand restaurant management, but this is how I manage my subordinates!"
"Whether it's a restaurant or a government office, it's all about leaders managing their subordinates, and it's universally applicable. You can then make minor adjustments based on your own circumstances."
Wan Qiqi continued Chen Yongnian's words and looked up at Aji, "Business is not good, and the restaurant staff is a crucial factor."
Then, she unfolded the menu at Kelaiju, turned to Chen Yongnian, and asked, "If you brought your own friends here, what would you think?"
"I have no ideas!" Chen Yongnian said frankly.
"Why?" Wan Qiqi tilted her head.
"The prices are moderate, the names of the dishes are fancy but impractical, I don't know what they are, so it's not easy to order them, and I didn't recommend any," Chen Yongnian replied.
Wan Qiqi nodded, looked up at Aji, and said, "If the customers don't know what it is and there's no one to recommend or explain it, they probably won't come back a second time if they choose something they don't like."
Aji was stunned by what he heard.
He had considered these problems and even had people deal with them, but they still exist.
He just didn't expect that Chen Yongnian, someone who had nothing to do with the restaurant, could see through it.
Does this mean there are serious problems with your restaurant?
"Is there a big difference between performing in a foreign land and performing normally?" Wan Qiqi asked.
Aji shook his head. "They're all similar performances, but the ones we usually perform are a bit easier."
"Do you think this is the reason why it doesn't attract customers?" Wan Qiqi asked again.
While Aji was still pondering, the manager of Kelaiju brought the waiter who had just received Wan Qiqi to a private room.
Wan Qiqi met with the waiter and asked, "You give your opinion on some of the song and dance performances in your restaurant!"
The waiter was taken aback and seemed a little flustered.
The manager nudged the waiter, signaling him not to embarrass the guesthouse.
The waiter then replied, "It's fine, it's just... it's just that there aren't many people usually, so the performers are very casual, making me feel like I could go up and perform too!"
Before Wan Qiqi could finish speaking, she smiled and looked at Aji.
Aji finally realized that the problem lay with himself.
If a restaurant's management is too lax and inadequate, its business will decline.
"Yongnian, when do you think the people of Yunhe County have the most free time to sit down, drink, and watch singing and dancing?"
Just as Chen Yongnian was about to listen to Wan Qiqi, he heard her ask him another question.
He could only bite the bullet and answer, "After 5 PM."
Aji frowned. "If we concentrate our business after 5 PM, how will we retain customers during the day?"
"Who said you have to be open during the day? Can't you set your business hours from 3 PM to midnight?" Wan Qiqi asked, tilting her head.
Aji hesitated for a long time before saying, "But from 9 PM onwards, there are almost no people on the streets."
“I remember that the brothels are most lively at this time of day, so how could there be no one here?” Wan Qiqi said with a smile.
"How...how can you compare a restaurant to those brothels...?" Aji seemed somewhat indignant.
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